Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

General questions about the BC community...?


  • Please log in to reply
15 replies to this topic

#1 kvon

kvon

  • Members
  • 64 posts
  • OFFLINE
  •  
  • Location:Ohio, USA
  • Local time:08:14 AM

Posted 07 January 2010 - 12:32 AM

So, it looks like my rather nasty malware infection (still unidentified, at least to me) has been fixed with the help of one of the BC volunteers. I am grateful for this website, and the service, and really - can't believe that it's free. Coincidentally, my wife's computer got another strain of malware at about the same time mine did, and she ended up taking hers to Geek Squad to get fixed - for a $200 tab. We got to talking about it, and she asked me - "what motivates these people to do this for free"? It seems to be no small investment of time and energy to fix someone else's malware problems, not to mention doing it on such a large scale. I had no idea how to answer the question, so --- and please don't take this the wrong way, but - why DO you guys do this for free? I mean, I am eternally grateful for it , but I'm curious how much time the typical BC volunteer spends in a week doing this work? Maybe it's not as much time as it appears from my end...

At any rate, I would sincerely like to send a donation for the help, and hopefully help in some small way to keep this site up & running. If someone could let me know the way to do that - either to donate to BC, or directly to the person that helped me (Myrti). Maybe a PayPal email address?

Another question, just curious about this one - wondering who develops all of these "black magic" spyware scanners & removers that are used by this community? (RootRepeak, MBR, DDS, OTL, etc). Are these built exclusively for this website?

Thanks again for the help - much appreciated, and I'll spread the word!
:thumbsup:

BC AdBot (Login to Remove)

 


#2 chamber

chamber

    Bleepin' Geek


  • Members
  • 329 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:~/
  • Local time:12:14 PM

Posted 07 January 2010 - 06:10 AM

Hi kvon,

First I would like to say congrats on getting your system cleaned, myrti is a star!

Also sorry that you had to shell out the money to fix your wifes.

In answer to your question about the time involved, it all depends on the person, I work on several different web sites and would normally spend upwards of 6 hours a day going through logs, (I nip in and out during work time) there are people who spend less time and I am sure that there are people who sepnd more. (I used to spend more time before I got married.)

So,

On with the rest of your questions, I am sure that other people will chip in with their experiences.

so --- and please don't take this the wrong way, but - why DO you guys do this for free?


I like helping people and the satisfaction of knowing that you have saved someone money or distress is well worth it, also the challenge that some of the different infections throw at you can be very rewarding once you get rid of it.

At any rate, I would sincerely like to send a donation for the help, and hopefully help in some small way to keep this site up & running. If someone could let me know the way to do that - either to donate to BC, or directly to the person that helped me (Myrti). Maybe a PayPal email address?


I'm sure that if you contacted myrti she would be able to point you in the right direction for this.

Another question, just curious about this one - wondering who develops all of these "black magic" spyware scanners & removers that are used by this community? (RootRepeak, MBR, DDS, OTL, etc). Are these built exclusively for this website?


These are developed by people in the community as well, that way if we have a problem with one of them we can go straight to the developer and let them know, they usually respond very quickly.

They are not built just for this website, but for any website that specialises in malware removal.

Thanks again for the help - much appreciated, and I'll spread the word!
:thumbsup:


Thanks for the nice comments. :flowers:

Edited by chamber, 07 January 2010 - 06:13 AM.

Posted Image

watch me and tremble, for I bring the purity of oblivion

Sudo apt-get me a sandwich!

Proud graduate of GeekU


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,601 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:14 AM

Posted 07 January 2010 - 07:36 AM

QM7's MODUS OPERANDI: "Knowledge and the ability to use it is the best defensive tool anyone could have. An uninformed user can be his or her own worst enemy when acting in ignorance."

I'm sharing the knowledge and skills others have shared with me long ago in order to assist our members. I do this voluntarily and do not charge for my time or services. If you learned something, pass it on to someone else and keep yourself safe while using the Internet. Doing that is payment enough.

As far as donations...We appreciate your generous offer but as our other advertisements are able to offset the cost of the site, Bleeping Computer is no longer accepting site donations. The site is by no means a profit making venture, but it is at this point self sustaining. Since it is self sustaining the donation link was removed by the site owner. If you would like, please make a donation to your local Fire or Police department or a charity of your choice instead.

Again, thank you for the offer and glad you were able to receive help at BC.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 1972vet

1972vet

  • Malware Response Team
  • 1,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Midwest U.S.A.
  • Local time:07:14 AM

Posted 07 January 2010 - 09:58 AM

Greetings kvon,

Your questions are most worthy of a few comments. You asked:

...please don't take this the wrong way, but - why DO you guys do this for free? I mean, I am eternally grateful for it , but I'm curious how much time the typical BC volunteer spends in a week doing this work?

...Another question, just curious about this one - wondering who develops all of these "black magic" spyware scanners & removers that are used by this community? (RootRepeak, MBR, DDS, OTL, etc). Are these built exclusively for this website?

You will most likely receive a variety of reasons why we do this work for free from some of the other volunteers. Speaking only for myself, I do this volunteer work as payment (so-to-speak) for the help I received years ago...think of it as "paying it forward".

Nearly ten years ago, I had experienced several mysterious problems with my home computer. Researching the issues I was having, I landed on one of the security type "help" forums. One of the excellent volunteers at that forum walked me through a "fix" routine and resolved the problems I had with my home computer...I was very impressed, and, just as you described, "eternally grateful".

It was for that reason alone that I began to educate myself in the arena of "malicious software" (malware) removal in an effort to "pay forward" the kind favor I received. Although I had been tinkering with computers as a very small part of my job over the years, I had no knowledge whatsoever regarding computer security or proper security setup and cleanup/maintenance practices. I received THAT knowledge from these various "excellent" volunteers.

Now, for several hours each day, I consider it an honor and privilege to work alongside these folks as a team member.

The "magic" tools you mentioned are developed by several of the "security" community members. I don't know of a single one that is developed specifically for any particular web site...not of those you named. Something like that, in my opinion, would be considered selfish, and "selfish" is just not part of anyone's vocabulary among these champion volunteers.

Among the tools listed in your inquiry, there are some who's authors may desire to remain obscured, blending in with the crowd. As for me personally, I tip my hat to sUBs as the one author and developer of Combofix...the utility that I use most when cleaning a seriously infected computer.

Were it not for sUBs and others like him ("Old Timer" author of OTL et al), countless thousands of systems on line would still be infected. There are quite a few other folks who belong to our community and who develop tools that make our jobs easier. I regret that I don't know all of their names or online ID's to mention all of them. :thumbsup:

Because of their selfless, tireless contributions, folks like me have it easy in our endeavor to assist.

It's kind and thoughtful of you to consider making a contribution, but as you have already been informed, this site is currently self supporting. You can still contribute, in some measure, by "paying forward" the favor you received.

What you know and learn from others, is valuable. Don't keep it to yourself. It's value multiplies only when you give it away...for free. It's your choice.

With warmest regards,
vet

Disabled Veteran, U.S.C.G. 1972 - 1978
mvpsigpic.jpg
2009 - 2013

Member: U.N.I.T.E.
Performance and Maintenance for Windows XP, Windows Vista and Windows Seven


#5 kvon

kvon
  • Topic Starter

  • Members
  • 64 posts
  • OFFLINE
  •  
  • Location:Ohio, USA
  • Local time:08:14 AM

Posted 07 January 2010 - 11:02 AM

Thanks everyone, for the info - and even moreso, thanks for donating your time & effort.

I am definitely interested in the "pay it forward" approach to this, and am trying to figure out the means that would be most effective - and realistic - for me. Turns out that in addition to my wife's malware infection that I mentioned, her Dad also had a problem, took his to Geek Squad as well and paid (another) $200 bucks for it. What I'd really like to be able to do is to help my friends & family with this stuff and save them the bill at Geek Squad.

I saw somewhere on this website information about a malware "university" -- can't seem to find that link again, but found something similar at http://www.malwareremoval.com/. Can anyone tell me something about that program, or others like it? I'm wondering how much time I should expect to invest in the training before I was competent enough to fix most malware infections (without rendering the computer unbootable!) ?? {That surely varies with the individual - I'm pretty comfortable with computers, a "recovering" software engineer who did software development until about 10 yrs ago, gave it up for a job with a "desk" that goes 450kts}. So any info on the training appreciated, as well as - what sort of time investment is typical (or expected?) for the volunteers on this website?

Thanks again,

Edited by kvon, 07 January 2010 - 11:03 AM.


#6 chamber

chamber

    Bleepin' Geek


  • Members
  • 329 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:~/
  • Local time:12:14 PM

Posted 07 January 2010 - 11:06 AM

http://www.uniteagainstmalware.com/schools.php

Here is a list of free schools.

As you said it all depends on the individual, it can be anywhere upwards from 6 months or so, some faster some longer.

There is a school here, however I believe that there are no open spots at the minute.

:thumbsup:

Posted Image

watch me and tremble, for I bring the purity of oblivion

Sudo apt-get me a sandwich!

Proud graduate of GeekU


#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,601 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:14 AM

Posted 07 January 2010 - 11:14 AM

kvon check your inbox...I will PM you additional information.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:14 AM

Posted 07 January 2010 - 11:42 AM

What I'd really like to be able to do is to help my friends & family with this stuff and save them the bill at Geek Squad.


Sending them here would be doing them a big favor, for now
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 teacup61

teacup61

    Bleepin' Texan!


  • Malware Response Team
  • 17,075 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Wills Point, Texas
  • Local time:07:14 AM

Posted 07 January 2010 - 01:08 PM

but - why DO you guys do this for free?

I started out doing this because it happened to me! I was so mad I wanted to spit nails. :flowers: I'm no dummy either, so I knew if I was having that much trouble cleaning my computer, there must be others that felt like I did and were just as frustrated. The training started out as overwhelming, but quickly turned into an escape, then an addiction. You weren't mistaken....it takes a lot of time, and it isn't for everyone. But the ones that do it, I promise you they're addicted too. :trumpet: The challenge of outwitting the bad guys and saving a person's sanity are just two really good reasons I do this.

:thumbsup:
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

Posted Image


Error reading poptart in Drive A: Delete kids y/n?

#10 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:14 PM

Posted 07 January 2010 - 01:40 PM

A lot of comments are already given and I totally agree with them!

but - why DO you guys do this for free?

One thing to add though... Because it is fun to do :thumbsup:

kvon, if you are deciding to start training, good luck and most of all, enjoy it!

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#11 kvon

kvon
  • Topic Starter

  • Members
  • 64 posts
  • OFFLINE
  •  
  • Location:Ohio, USA
  • Local time:08:14 AM

Posted 07 January 2010 - 02:02 PM

The training started out as overwhelming, but quickly turned into an escape, then an addiction.

One thing to add though... Because it is fun to do


Yeah, I can relate to all of that... (been there, done that :thumbsup:)

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,428 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:14 AM

Posted 07 January 2010 - 02:17 PM

why DO you guys do this for free?


Hi kvon
Simply put.. paying it forward.
I came here 5+ years ago and needed help. A fellow named Grinler replied and in a few posts we had a clean and functional PC again. I later found out that this was his site. I was impressed by what and how he did it and for free. I started looking around and reading and I never left. I learned and found out it was fun and cool to help others here. I saw how others were helping others and how they created things to help others and each other. People like Grinler,OldTimer,Papakid, Quietman7, the HJT Team and so many others shared so much knowledge I sort of felt indebted in a way.. Especially to Quietman,he always explained things I needed to be a better helper. The moderators like jgweed and Pandy they just made it comfortable for me here.

BC just was the best website I ever went to of it's kind for help and great people. Some others have left or moved on and the new people are just as good and / or better. So in seeing all these people "just doing it" and hearing some tell us how grateful they are.... it is just worth it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:01:14 PM

Posted 07 January 2010 - 02:29 PM

Everything is said, most it is real fun for me, and I love this work. That's why I am doing this 4-7hours a day in several forums before and after my real job :thumbsup:

Edited by schrauber, 07 January 2010 - 02:30 PM.

regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#14 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:08:14 AM

Posted 07 January 2010 - 02:44 PM

kvon,

I came here over a year ago looking for information on Combofix. I had used it many times and unfortunately was not the most highly trained at using it. I stayed here for quite awhile lurking in the background reading as many hijackthis logs and spyware questions as I could to learn how the thing works. To this day, I'm not the most knowledgable user of these tools that the fine folks here use and create for ridding computers of the gunk that infilatrates them.

I joined about 7 months ago. I've been here ever since and don't really see myself ever leaving here. The people here are Very knowledgable and give freely of themselves, their knowledge and their time to help people who are fortunate enough to find Bleeping Computer. The tutorials are spot on, the information that is given is correct, and in my opinion the people answering the questions are a great group to be around and accosiated with.

The reason for doing this???

My reason has two answers. First, I like a challenge. Computers can be challenging at times but they can also be a joy to the users.
Second, I like to help, I always have. I may not be the end all be all on every subject that comes up in the forums here and I'm sure there is no one who thinks they are. But I'm also certain that among the group of people who call Bleeping Computer home, at least one will have the answer and give it freely.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#15 SpySentinel

SpySentinel

  • Members
  • 2,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The United States
  • Local time:07:14 AM

Posted 07 January 2010 - 07:03 PM

Hi kvon,


First off, I am glad that you were able to be helped by such a great helper as myrti.

For me, I enjoy helping people. I got into the malware removal field back in 2007 when I was infected. I knew nothing about malware or malware removal so after my computer crashed (I was not able to get help), I vowed to learn how to fight this threat. So I joined one of the UNITE schools, and graduated to where I am today, helping people rid their computers of malware and to stop malware authors.

I enjoy working logs as well as hunting down new malware and stopping the bad guys. I spend about 6 or 7 hours a day working logs and hunting malware.

This is something I enjoy doing, and hope to continue to fight malware for a log time.

Edited by SpySentinel, 07 January 2010 - 07:03 PM.

Posted Image
Unified Network of Instructors and Trained Eliminators

Posted Image

My help is always free, but if you can, please Posted Image to help me continue the fight against malware.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users