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Laptop Infected with Personal Protector Fake Antivirus


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3 replies to this topic

#1 Swami Venkataraman

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Posted 06 January 2010 - 09:49 PM

Hi,

My laptop has been infected with Personal Protector Fake Anitvirus. I'm unable to perform any of the below operations on my computer:

1. My taskmanager has become disabled and I'm not able to enable it.
2. Unable to open any windows, the fake antivirus automatically closes any windows I try to open.
3. Unable to install any new anitivirus software.
4. Unable to update virus definition for Malwarebytes Anti-Malware.
5. Unable to run ComboFix.
6. I'm unable to start my computer in SAFE mode as it comes up with the blue screen and restarts automatically.
7. I'm able to run SuperAntiSpyware which detects the following items, but is not able to remove any of them even after repeated runs:
a. Trojan.Dropper/Win-NV(2)
Files: C;\WINDOWS\SYSTEM32\WINSCENT.EXE
Memory Processes: C;\WINDOWS\SYSTEM32\WINSCENT.EXE
b. Rogue.PersonalProtector(9)
C:\Program Files\Personal Protector
C:\Program Files\Personal Protector\base.wdb
C:\Program Files\Personal Protector\baseadd.wdb
C:\Program Files\Personal Protector\conf.wcf
C:\Program Files\Personal Protector\personalprotector.exe
C:\Program Files\Personal Protector\q
C:\Program Files\Personal Protector\quarant.wdb
C:\Program Files\Personal Protector\queue.wdb
C:\Program Files\Personal Protector\un.exe


I tried the following but nothing seems to work:

Method 1: Change the Task Manager Option through the Run line

Click on Start, Run and type the following command exactly and press Enter
REG add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /t REG_DWORD /d 0 /f

Method 2: Change Task Manager through a Registry REG file

Click on Start, Run, and type Notepad and press Enter
Copy and paste the information between the dotted lines into Notepad and save it to your desktop as taskmanager.reg
------------------------------------
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"DisableTaskMgr"=dword:00000000
-------------------------------------

Double click on the taskmanager.reg file to enter the information into the Windows registry


Please suggest how should I go about removing this from my laptop.

Thanks,
Swami.

Edited by Swami Venkataraman, 06 January 2010 - 09:53 PM.


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#2 Swami Venkataraman

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Posted 08 January 2010 - 03:15 PM

I tried downloading DDS and RootRepeal and save the log as mentioned in the Preparation guide, though I was able to run DDS, the log window which opens up in Notepad is immedaitely closed by the fake anitvirus, it does not allow me to save the log file.

I was not able to run RootRepeal and the windows is closed by the Fake Antivirus.


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 10 January 2010 - 08:38 AM.


#3 Blind Faith

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Posted 14 January 2010 - 09:36 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



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#4 SpySentinel

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Posted 19 January 2010 - 12:06 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact me or another staff member.

Everyone else please start a new topic.
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