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When I boot up, I only see my wallpaper, no icons or taskbar


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#1 god_warrior627

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Posted 06 January 2010 - 09:27 PM

I have a E1505 Dell Inspiron laptop with Windows XP. Whenever I boot up my computer, the wallpaper is eventually the only thing I see. The bootup is smooth until the point where the icons and taskbar should appear. I have found that pressing CTRL + ALT + DELETE brings up the Task Manager, in which case I can access programs using the Assign New Task function. I have found that asking specific programs to run causes the icons and taskbar to appear; the two I have tried have been Control Panel (which brings up the Control Panel window and all icons and taskbar) and Windows Word (which resulted in an Error window but brought up all the icons and taskbar). When I asked for Excel as the New Task, the program came up but the icons and taskbar remained missing.

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#2 boopme

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Posted 06 January 2010 - 11:27 PM

Hello, a few suggestions.

Right-click the desktop, Arrange Icons By, Show Desktop Icons

OR

Open Task Manager (Ctrl + Alt + Del) and go to File >> New Task (Run...) >> type explorer.exe >> Enter


Then, do a search for your explorer.exe via your search function..

You may find the copy of explorer.exe via either of below locations..

C:\WINDOWS\ServicePackFiles\i386\explorer.exe
C:\WINDOWS\system32\dllcache\explorer.exe

Just choose either one of them and copy/paste it to C:\WINDOWS folder..

OR
try sfc /scannow

You will need your XP CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
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#3 god_warrior627

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Posted 07 January 2010 - 12:27 AM

I tried right-clicking the desktop, but nothing happened.
When opening Task Manager and running explorer.exe, all icons and taskbar showed up. I located explorer.exe and copied, but was unable to paste to C:\ WINDOWS folder. Instead, an error message popped up saying explorer.exe was in use and could not be moved at this time.
I could not find my XP CD.

#4 boopme

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Posted 08 January 2010 - 12:21 PM

Try it from Safe mode.

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.
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#5 god_warrior627

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Posted 19 January 2010 - 11:24 PM

I had issues trying to enter into safe mode. When my computer boots up, it does not go through the long list of equipment, memory, hard drives, etc. Despite this, I did try tapping the F8 button continually while my computer booted up. Whether I simply didn't try soon enough within the booting up process or for some other reason, I wasn't presented with a Windows XP Advanced Options menu.
Tonight, when I ran Malwarebytes' Anti-Malware, it caught four infected folders:
C:\WINDOWS\system32\lowsec
C:\WINDOWS\system32\lowsec\local.ds
C:\WINDOWS\system32\lowsec\user.ds
C:\WINDOWS\system32\sdra64.exe
and stated that in order to delete these folders, the computer needed to be restarted. When I restarted the computer, my icons and taskbar appeared on top of my desktop, as they would normally. To be sure this wasn't a fluke, I restarted my computer again and again my computer booted up normally. It would appear that the problem was deleted. Thank you for your help.

#6 boopme

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Posted 20 January 2010 - 01:01 AM

Hello, you're welcome.. Do you have safe mode now?

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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