The system is a laptop, an Acer Travelmate.
This machine had a recent re-installation of Windows. This morning, with no previous symptoms recorded by user, computer boots to the manufacturer splash screen with "press F2 to enter setup" prompt. The computer is frozen at this point: the boot menu (it's dual-boot with ubuntu) does not appear, and pressing the indicated key to enter the BIOS setup does nothing. User reports no strange beeps on boot, just the usual single one that comes with a power-on. User also reports hearing the hard drive spin up (I forgot to ask if they see the hdd light flashing).
I'm not entirely sure where to begin troubleshooting. I have no beep codes and no error messages. Safe to say it's not a hdd failure, as the computer hasn't passed control to the hard drive yet at that point. I'm concluding that the keyboard isn't the problem, because a keyboard failure/missing would cause a beep code to be heard. Could a laptop system (I'm not that familiar with troubleshooting hardware on a laptop, tbh) freeze at POST if it didn't detect the presence of a keyboard? And would plugging and external keyboard bypass this issue?
What should I be looking for?
EDIT: Moved to a more appropriate forum-MG
Edited by garmanma, 06 January 2010 - 09:51 PM.