Posted 22 August 2005 - 08:51 AM
I'm posting my email from Windows support in case it may be of use to anyone else experiencing a similar problem:
"Thank you for contacting Microsoft Windows Online Support. My name is Clyde and I will be assisting you with this service request.
According to your case log, I understand that after installing SP2, when you go to Windows update site to scan for updates, Internet Explorer keeps prompting you with the message "Checking for latest version of windows update software". We will work together to resolve this specific issue through the course of the case. If there has been any misunderstanding, please let me know.
I am sorry to hear about the inconvenience you've experienced with Windows Update. The most common cause of this behavior is that certain components, which are responsible for Windows Update, are corrupted or missing from the system.
To troubleshoot this problem, letís try the following steps:
Step 1: Restart the computer in Safe Mode
1. Reboot your computer and start pressing the F8 key on your keyboard.
2. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter.
3. Log onto Windows.
NOTE: In Safe Mode, your system display and desktop will look and perform differently than in normal mode.
Step 2: Reset Internet settings.
1. Click Start ->Run, type inetcpl.cpl and press Enter.
2. Click on the Security tab and click the Default Level button.
3. Click on the Connections tab and click the "LAN Settings" button; uncheck all of the options.
4. Click the Advanced tab.
5. Check the "Use HTTP 1.1" box.
6. Check the "Use HTTP 1.1 through proxy connections" box.
Step 3: Remove the corrupted files
1. Click Start-> Search.
2. Select "All files and folders", and then search for the following files:
Tip: when searching for multiple files in Windows, you may enter the file name continuously like iuengine.dll; wuapi.dll; wuauclt.exe in the search field. This will speed up the whole process.
If you find any of the above files, please right click to rename this file to <filename.old> (such as wuapi.old). Please understand that we may not find all the files listed above. If so, it is normal, and please continue to search for the rest of the files.
After finishing the above steps, restart the computer in normal mode and try to access the Windows Update site again.
If the issue persists, please collect WindowsUpdate.log for my research.
1. Click Start->Run, type: %windir% and press Enter.
2. Locate a file named "WindowsUpdate.log". Please be aware that there may be another file named "Windows Update.log". I am requesting the file without a space in the middle of the name.
Please try the above steps on your side and provide me with the results at your earliest convenience. If anything in my email is unclear or you need further help, don't hesitate to let me know. It is my pleasure to be of assistance.
I am looking forward to hearing from you.
Microsoft Windows Support Professional