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Uninstalled software, now having problems with Adobe Reader


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#1 jl_soleil

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Posted 06 January 2010 - 06:59 PM

Preface - formerly married to an IT guy. Learned a lot by osmosis, but I'm only moderately technically proficient. Forgive me if I don't use all the correct terms!

OS - Windows Vista

Problem: I downloaded a trial version of a software called Massage Office Pro. Decided not to buy it, so attempted to uninstall. Seemed to work - I don't see any of the program files for it now. However, now Adobe is tweaking. I have the Adobe CS3 Master Suite (which has Adobe Acrobat 8 with it). My computer apparently thinks there is a problem with Adobe Acrobat 8. Everytime I open Outlook or any MS Office program, a window pops up that says "Please wait while Windows configures Adobe Acrobat 8.1.0." Then it fails, and another box comes up: "The feature you are trying to use is on a network resource that is unavailable. Enter an alternate path to a folder containing the installation package 'AcroPro.msi' in the box below."

This is very annoying to say the least. And although I also have Adobe Reader 9 installed, whenver I try to open a PDF, the same process as described above occurs and the doc won't open.

I asked the ex for advice, and got nothing. He just said I'll have to keep cancelling the boxes out whenver they come up because it's too much of a pain to uninstall and re-install the Master Suite.

Any help would be MUCH appreciated!!

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#2 garmanma

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Posted 07 January 2010 - 07:10 PM

Download the Windows Installer Cleanup Utility and look for any AA 8 entries
http://support.microsoft.com/kb/290301

You could also download Codestuff Starter
http://www.snapfiles.com/get/starter.html
If ant AA8 items are listed, you can keep them from starting

Worth a try
Mark
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