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internet security 2010?


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10 replies to this topic

#1 clopie

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Posted 06 January 2010 - 02:03 PM

I have the virus which makes internet security 2010 continuously pop up on my computer.
However, whilst looking for solutions I've found that I cannot do any of them.

I can only run my laptop in safe mode, any other mode is completely unresponsive and does not load at all, and I am unable to load task manager at all, even whilst changing the name to iexplore. I cannot start system restore either. Also, whenever I run an antivirus, or antispyware programme etc it runs, and the laptop will either turn off part way through, coming up with a blue screen telling me it is protecting my laptop, or else the same thing will happen as soon as I click on remove threats.

this means I cannot get onto the internet through it, or anything else. Please, please help. I'm currently on a different computer, but I have no way of downloading things on this computer and transfering them to my laptop.

Thanks so much if you can help! And if I've left anything out just say. Thanks!

Edited by clopie, 06 January 2010 - 02:10 PM.


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#2 boopme

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Posted 06 January 2010 - 05:14 PM

Hi you will need a way,a CD or USB device.. Copy these 2 apps. and run them.


If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 clopie

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Posted 07 January 2010 - 12:17 PM

I was unable to download rkill straight onto my laptop, and had o other way of getting it onto my laptop, however in a last ditch attempt before taking it into the repair shop I tried running MBAM one last time and it worked, and let me remove the infections it found, and I could then log in normally as well, and no messages from internet security 2010 came up. I also did syystem restore back a couple of weeks, and then tried to remove it manualy (which I had found was a good way to get rid of it on multiple other websites) and couldn't find any traces of it. Hurray! Thanks for your advice though.

I have, however, had a couple of other problems ever since getting rid of security 2010. I don't know if it has anything to do with it - so should I start a new topic for this? Thanks.

#4 boopme

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Posted 07 January 2010 - 12:26 PM

Hello, depending on what they are as to wher the topic should be,.
AS you haven't posted the log I cannot be sure whay else was here.

Tho, with these types ofinfections i still like to run these

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 clopie

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Posted 07 January 2010 - 02:03 PM

My MBAM scan log from when I did it, before your last post, was

Malwarebytes' Anti-Malware 1.43
Database version: 3468
Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 7.0.6001.18000

06/01/2010 19:42:17
mbam-log-2010-01-06 (19-42-17).txt

Scan type: Quick Scan
Objects scanned: 93947
Time elapsed: 4 minute(s), 10 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 3
Registry Data Items Infected: 9
Folders Infected: 2
Files Infected: 21

Memory Processes Infected:
C:\Program Files\InternetSecurity2010\IS2010.exe (Rogue.InternetSecurity2010) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6} (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\IS2010 (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\internet security 2010 (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\AppCertDlls\appsecdll (Spyware.Passwords) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\uid (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: c:\windows\system32\kbdsock.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Spyware.Passwords) -> Data: system32\kbdsock.dll -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Windows\System32\lowsec (Stolen.data) -> Quarantined and deleted successfully.
C:\Program Files\InternetSecurity2010 (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.

Files Infected:
C:\bvnidya.exe (Trojan.PWS) -> Quarantined and deleted successfully.
C:\cuqceyq.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\jkmdd.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\System32\kbdsock.dll (Spyware.Passwords) -> Quarantined and deleted successfully.
C:\Windows\System32\mshlps.dll (Spyware.Passwords) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\wauclt.exe (Spyware.Passwords) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\wibb32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\System32\lowsec\local.ds (Stolen.data) -> Quarantined and deleted successfully.
C:\Windows\System32\lowsec\user.ds (Stolen.data) -> Quarantined and deleted successfully.
C:\Program Files\InternetSecurity2010\IS2010.exe (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Internet Security 2010.lnk (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Start Menu\Internet Security 2010.lnk (Rogue.InternetSecurity2010) -> Quarantined and deleted successfully.
C:\Windows\System32\sdra64.exe (Spyware.Zbot) -> Quarantined and deleted successfully.
C:\Windows\System32\41.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Users\Chloe\AppData\Local\Temp\a.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\b.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\c.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\d.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\e.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Chloe\AppData\Local\Temp\f.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\kvkrmea.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

And my super log is

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/07/2010 at 06:45 PM

Application Version : 4.32.1000

Core Rules Database Version : 4456
Trace Rules Database Version: 2277

Scan type : Complete Scan
Total Scan Time : 01:02:38

Memory items scanned : 268
Memory threats detected : 0
Registry items scanned : 7124
Registry threats detected : 0
File items scanned : 121100
File threats detected : 20

Adware.Tracking Cookie
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@ad.yieldmanager[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@admarketplace[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@ads.bleepingcomputer[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@ads.gmodules[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@advertising[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@apmebf[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@at.atwola[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@atdmt[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@bridge1.admarketplace[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@collective-media[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@doubleclick[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@kontera[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@mediaplex[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@overture[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@smartadserver[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@tacoda[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@uk.findstuff[2].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@wsclick.infospace[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@www.googleadservices[1].txt
C:\Users\Chloe\AppData\Roaming\Microsoft\Windows\Cookies\Low\chloe@xiti[1].txt


Also, when I logged into my laptop after it rebooted, after doing the Super scan, it came up with two messages (I am using vista home premium)

i) Launch has stopped working.
A problem caused the program to stop working correctly. Windows will close the programme and notify you if a solution is available.

and ii) Google EULA Tool has stopped working.
A problem caused the program to stop working correctly. Windows will close the programme and notify you if a solution is available.

#6 clopie

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Posted 07 January 2010 - 02:12 PM

I just had yet another message pop up, this time telling me that Windows CardSpace stopped working and was closed. It then has the same message as above.

#7 boopme

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Posted 08 January 2010 - 12:06 AM

Ok, please try 2 more tools here.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 clopie

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Posted 08 January 2010 - 07:26 AM

The ESET scan didn't find anything, and the log from the gmer scan is

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-01-08 12:19:28
Windows 6.0.6001 Service Pack 1
Running: x5fivd7i.exe; Driver: C:\Users\Chloe\AppData\Local\Temp\kwlcqpog.sys


---- Kernel code sections - GMER 1.0.15 ----

.rsrc C:\Windows\system32\drivers\atapi.sys entry point in ".rsrc" section [0x80795024]

---- User code sections - GMER 1.0.15 ----

.text C:\Windows\system32\svchost.exe[600] ole32.dll!CoCreateInstance 767DE188 5 Bytes JMP 00A1000A

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [73A988B4] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [73AD98A5] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [73A9B9D4] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [73A8FB47] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [73A97A79] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [73A8EA65] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStreamICM] [73ACB17D] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromStream] [73A9BC9A] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [73A9074E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [73A906B5] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [73A871B3] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFileICM] [73B1D848] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipLoadImageFromFile] [73AB7379] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [73A8E109] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipFree] [73A8697E] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [73A869A9] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\Windows\Explorer.EXE[1116] @ C:\Windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [73A92465] C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18175_none_9e7bbe54c9c04bca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

Device -> \Driver\atapi \Device\Harddisk0\DR0 844F2841

---- Files - GMER 1.0.15 ----

File C:\Windows\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----

#9 clopie

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Posted 08 January 2010 - 11:26 AM

I was doing windows update, as I realised I had quite a few updates, and it downloaded and installed fine, but when it restarted, I got a screen come up which said:

Windows failed to start. A recent hardware of software change might be the cause.

If windows files have been damaged or configured recently, start up repair can help diagnose and fix the problem. If power was interrupted during start up choose start windows normally.

Launch start up repair (recommended)

Start windows normally


At first I started it normally, but it just restarted by itself and returned to this screen, so I chose launch start up repair and got four choices;

Start microsoft windows repair environment (automatically repair windows vista start-up problems)

Reinstall Windows (theis option provides several ways to fix/reinstall windows vista)

Advanced options (launch diagnostic utilities)

Exit and restart computer (no changes will be made to your system)


I'm not going to do anything to my laptop at all apart from what you say now, as I'm just making it worse. Thanks so much for your patience and help so far though! :thumbsup:

#10 boopme

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Posted 08 January 2010 - 11:58 AM

Hello, I would choose this option.
Start microsoft windows repair environment (automatically repair windows vista start-up problems)

But you have a problem in the GMER log thay needs attention also So if you have a normal desktop you should posy an HJT log.

To run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Instead of rootrepeal post the GMER log.


Let me know if it went OK.
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#11 Orange Blossom

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Posted 08 January 2010 - 05:28 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/285329/referred-badly-infected/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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