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windows wont shut down properly


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#1 sharpie

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Posted 06 January 2010 - 12:49 AM

my toshiba m45-s355 works just fine, but when i try to shut down i go to start shut down and then the shut down screen comes out, but it stays there forever and the only way to get the laptop to shut down is to hold the power button down for a few seconds. how would i fix this?

thanks-

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#2 AustrAlien

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Posted 06 January 2010 - 06:22 AM

G'day sharpie

Try this ...
Use the Windows Error checking utility (Check Disk), with the options to scan the disk surface for errors, and attempt recovery of data and repair the disk.
  • Open "My Computer"
  • Right-click on the drive that you wish to check (C: drive/your System drive) > Properties > Tools > and in the "Error checking" section, click on "Check now".
  • Place a tick in both boxes > Start.
  • A message will notify you that a restart is necessary: Click OK, and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
    This test will take some time to run and at times may appear stalled but just let it run.
  • When the disk check is complete, the system will re-start automatically and load Windows.
  • If any errors were found, it may be prudent to repeat Check Disk.
    ******************************************
This just about sums up chkdsk /r
Quote: "wow thanks, quick way to solve it."
http://www.bleepingcomputer.com/forums/ind...t&p=1520848
*****************************************
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#3 sharpie

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Posted 06 January 2010 - 09:59 PM

i did what you said, its been 2 hours and windows is still shutting down.

#4 AustrAlien

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Posted 07 January 2010 - 01:45 AM

Did the Windows Error Checking utility run and complete all five stages successfully? Did it find any errors and repair anything?

Please post the log.
A log of the disk check is recorded (only if the scheduled re-start is used).
To open Event Viewer and view the log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the "copy" button to copy the log to the clipboard.
  • Paste the log text into your next reply.
A couple of other common issues that may cause this problem:
  • malware
  • a conflict between installed applications (such as having more than one antivirus installed and running)

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#5 Kalon Wiggins

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Posted 07 January 2010 - 05:13 AM

does it say installing updates? if you have automatic updates enabled and it has updates in queue for install, this might be your delay. continuing to do a hard shutdown will ensure you continue to have updates ready to install if so.

if auto updates is not enabled, are other functions of your computer running slowly, or just your shutdown procedure? How much ram is installed and what service pack do you have installed? Does it take forever to boot up as well?

#6 sharpie

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Posted 07 January 2010 - 06:57 AM

Did the Windows Error Checking utility run and complete all five stages successfully? Did it find any errors and repair anything?

Please post the log.
A log of the disk check is recorded (only if the scheduled re-start is used).
To open Event Viewer and view the log:

  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the "copy" button to copy the log to the clipboard.
  • Paste the log text into your next reply.
A couple of other common issues that may cause this problem:
  • malware
  • a conflict between installed applications (such as having more than one antivirus installed and running)

well i know it ran all five scans, but im not sure if it removed anything. it was taking a long time so i went and ran errands. took over an hour. i dont have more than one anti vir. runnning. i followed your steps but i couldnt find clipboard anywhere. i even did some research online and followed those steps and i still couldnt find it....

#7 AustrAlien

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Posted 07 January 2010 - 07:08 AM

i couldnt find clipboard anywhere.

You do not need to find clipboard: It is what is used when you copy and paste. When you choose to copy something, it is copied to the "clipboard". You then simply paste it where you want it.

Did you find the Check Disk log?
Simply click on the "copy" button: Then "paste" in your reply.

BTW .... "over an hour" is NOT a "long time": That is about "normal" (though the time can vary a lot ... up to several days).

Edited by AustrAlien, 07 January 2010 - 07:14 AM.

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#8 sharpie

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Posted 07 January 2010 - 08:47 AM

i really dont know how long it was because i was gone. but it was going for an hour beforei left. i did read and i was told that some os systems come with a clipboard and you can actually open it, but ill go and do it again.

#9 sharpie

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Posted 07 January 2010 - 09:00 AM

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 1/6/2010
Time: 5:23:25 PM
User: N/A
Computer: FOX-IHZZUNYWUDJ
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is SQ003520.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 503 unused index entries from index $SII of file 0x9.
Cleaning up 503 unused index entries from index $SDH of file 0x9.
Cleaning up 503 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

97474355 KB total disk space.
32972872 KB in 87753 files.
37504 KB in 11304 indexes.
0 KB in bad sectors.
183243 KB in use by the system.
65536 KB occupied by the log file.
64280736 KB available on disk.

4096 bytes in each allocation unit.
24368588 total allocation units on disk.
16070184 allocation units available on disk.

Internal Info:
40 b8 01 00 fb 82 01 00 a8 30 02 00 00 00 00 00 @........0......
c0 01 00 00 02 00 00 00 cf 03 00 00 00 00 00 00 ................
20 ca 91 03 00 00 00 00 60 44 cc 3b 00 00 00 00 .......`D.;....
c0 dc 22 06 00 00 00 00 20 1e 92 58 04 00 00 00 .."..... ..X....
00 77 09 ea 05 00 00 00 80 f4 12 90 0a 00 00 00 .w..............
99 9e 36 00 00 00 00 00 00 39 07 00 c9 56 01 00 ..6......9...V..
00 00 00 00 00 20 81 dc 07 00 00 00 28 2c 00 00 ..... ......(,..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#10 AustrAlien

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Posted 08 January 2010 - 04:32 AM

i was told that some os systems come with a clipboard and you can actually open it

Rarely does anyone want to see what is on the default Windows clipboard, since there is only ever just one thing there; the last thing you copied. However, you are talking to that one rare user who does have a shortcut to clipboard sitting on his Desktop! Try this if you want to get a look at it.
  • Right-click on a vacant area of the Desktop and choose New > Shortcut
  • Copy and paste this location in the text bar C:\WINDOWS\system32\clipbrd.exe and click Next.
  • Give it a name eg. Clipboard Click Finish.
  • On the Desktop, double-click on the shortcut Clipboard
  • The Clipboard window will open.
When you copy something, it will now be shown on the Clipboard window.

(Instructions assume a standard XP installation, same as mine)
-------------------------------------------------

You are correct: Not much of interest showing up in the chkdsk log.

How long has this problem existed? When did it start?
What antivirus program are you using?
What anti-malware (any sort of protection, anti-spyware etc) are installed on your system.
Do you have Ad-Aware, and do you have Ad-Aware's Ad-Watch running?
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#11 sharpie

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Posted 08 January 2010 - 03:14 PM

i havnt been having this problem for very long. i have avast ant virus, but i havnt usd it yet i dont have any anti malware programs installed and no i do not have ad aware.

#12 AustrAlien

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Posted 09 January 2010 - 01:27 AM

i have avast ant virus, but i havnt usd it yet i dont have any anti malware programs installed

What do you mean by you "have not used it yet". Do you have it installed and running?

My next suggestion would be that we move this post to the "Am I Infected?" forum are and do some scans to see what malware we can find.
Do you wish to proceed with that action?

Edited by AustrAlien, 09 January 2010 - 01:30 AM.

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#13 sharpie

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Posted 09 January 2010 - 01:44 AM

what ever you think will help. its installed but found no need to use it because i thought this was a hardware problem not anything to do with a virus or malware.

#14 AustrAlien

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Posted 10 January 2010 - 07:03 AM

sharpie

On second thought, instead of making more work for the forum Moderators, by having them shift all of the posts in this thread to another forum area, how about you create a new topic in the "Am I Infected?" forum area describing your problem, and suggesting that the possible cause might be malware, and that you would like to have it checked.

'Alien
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