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Windows Explorer Has Stopped Working


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#1 BMuLL

BMuLL

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Posted 05 January 2010 - 06:49 PM

My wife's PC has been having issues with an error message popping up once in a while that says........ > Windows Explorer Has Stopped Working<
She originally had Windows Vista Home Premium 64 Bit Operating System when this first started.

Now just a couple days ago..... I did a Fresh install of Windows 7 Ultimate 64 Bit Edition, Only to find that the issue is still on her PC

This is a Gateway SX2800, that I am speaking of..... not sure if that matters but thinking the more info the better.... at least I hope. :huh:

I have opened and run the Administrator's Command Prompt and run the 'sfc /scannow' system scan..... But after the scan was finished, it found no corrupted files.


The computer just recently displayed this error to me as I was on her PC..... I immediately checked the Event Viewer for the error logs... I have listed both log files that I found to be connected to each other.

--------------------------------------------------------------------------

Log Name: Application
Source: Application Error
Date: 1/5/2010 6:12:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Dawn-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x0000000000051da0
Faulting process id: 0xa1c
Faulting application start time: 0x01ca8d799ea55f3d
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: bebc4f9d-fa4f-11de-ab00-001d72bc80a3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-01-05T23:12:08.000000000Z" />
<EventRecordID>664</EventRecordID>
<Channel>Application</Channel>
<Computer>Dawn-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16404</Data>
<Data>4a765771</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5be02b</Data>
<Data>c000041d</Data>
<Data>0000000000051da0</Data>
<Data>a1c</Data>
<Data>01ca8d799ea55f3d</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>bebc4f9d-fa4f-11de-ab00-001d72bc80a3</Data>
</EventData>
</Event>



-------------------------------------------------------------------------------------


Log Name: Application
Source: Windows Error Reporting
Date: 1/5/2010 6:12:29 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Dawn-PC
Description:
Fault bucket 7092337, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Explorer.EXE
P2: 6.1.7600.16404
P3: 4a765771
P4: ntdll.dll
P5: 6.1.7600.16385
P6: 4a5be02b
P7: c000041d
P8: 0000000000051da0
P9:
P10:

Attached files:
C:\Users\Dawn\AppData\Local\Temp\WER1A42.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Dawn\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_b022adce665a3335b16f3e371231152b8194e52_0d3a69a9

Analysis symbol:
Rechecking for solution: 0
Report Id: bebc4f9d-fa4f-11de-ab00-001d72bc80a3
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-01-05T23:12:29.000000000Z" />
<EventRecordID>665</EventRecordID>
<Channel>Application</Channel>
<Computer>Dawn-PC</Computer>
<Security />
</System>
<EventData>
<Data>7092337</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Explorer.EXE</Data>
<Data>6.1.7600.16404</Data>
<Data>4a765771</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5be02b</Data>
<Data>c000041d</Data>
<Data>0000000000051da0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\Dawn\AppData\Local\Temp\WER1A42.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Dawn\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_b022adce665a3335b16f3e371231152b8194e52_0d3a69a9</Data>
<Data>
</Data>
<Data>0</Data>
<Data>bebc4f9d-fa4f-11de-ab00-001d72bc80a3</Data>
<Data>0</Data>
</EventData>
</Event>


I am not sure what all this means.. but hopefully some of you computer wiz can dissect the code. As this issue seems to be all over the net, but I just can't seem to run across anything to resolve this problem.

Any help will be greatly appreciated........ Thanks,

BMuLL

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#2 Bolsterplate

Bolsterplate

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Posted 06 January 2010 - 01:57 PM

Since this problem has spanned two versions of windows including a fresh install of Windows 7, I would suspect it may be a hardware problem. If your Gateway is still under support, you could ring them and have them walk you through some hardware diagnostics. If it's not under support, I would see if there are any built-in diagnostics within your system setup. Memtset86+ is a great memory testing tool.




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