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#1 jrolland

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Posted 05 January 2010 - 02:20 PM

Recently I have noticed a problem with all of my browsers (Firefox, IE 8.0, Google Chrome, Opera) in using Google. In particular, the links get redirected, including to site 206.161.121.90 . I am extremely frustrated. It has caused Google Toolbar to disappear. The bar on Firefox is blank. I have done several things including the following:

1. Removed and reinstalled Google Toolbar.

2. Removed and reinstalled Firefox.

3. Ran Trend Micro Online Virus Scanner- Nothing found

4. Installed Avira AntiVir.- Found and cleaned 8 problems including various Trojans.

5. Ran Malwarebytes Anti Malware- found Rootkit.agent.


I'm at my wits end on this one and want it to go away. I will do whatever you need me to do, and believe I have done what you request through your Preparation Guide. If not, please let me know.

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#2 schrauber

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Posted 12 January 2010 - 05:02 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 17 January 2010 - 04:48 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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