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BSOD Bad Pool Header when connecting External HD


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#1 TLyles

TLyles

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Posted 05 January 2010 - 10:38 AM

Hi, I have a ThinkPad R61i running XP SP3. I recently bought a Western Digital "My Book" Essential 1TB for backup purposes. Everytime I connect the USB cable, I get the BSOD and it says Bad Pool Header. It creates a mini dump and here are the contents of the last mini dump:


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Ted\Local Settings\Temp\WERe9c4.dir00\Mini010110-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090804-1435
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Fri Jan 1 10:10:48.439 2010 (GMT-6)
System Uptime: 11 days 2:53:16.302
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, 873f3a08, 873f3a20, 1a030001}

Unable to load image SRTSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
Probably caused by : SRTSP.SYS ( SRTSP+1a628 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: 873f3a08, The pool entry we were looking for within the page.
Arg3: 873f3a20, The next pool entry.
Arg4: 1a030001, (reserved)

Debugging Details:
------------------


BUGCHECK_STR: 0x19_20

POOL_ADDRESS: 873f3a08

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: explorer.exe

IRP_ADDRESS: 869cc008

LAST_CONTROL_TRANSFER: from 8054b583 to 804f9f43

STACK_TEXT:
92102560 8054b583 00000019 00000020 873f3a08 nt!KeBugCheckEx+0x1b
921025b0 804f4c20 873f3a10 00000000 00000103 nt!ExFreePoolWithTag+0x2a3
92102608 8057f9ca 869cc048 9210264c 92102638 nt!IopCompleteRequest+0xf4
92102630 8057c0a2 870a7588 80000005 877a19e8 nt!IopSynchronousServiceTail+0xb8
921026b8 8054162c 800012f0 921027b8 e6e728d8 nt!NtQueryVolumeInformationFile+0x3b8
921026b8 80500b49 800012f0 921027b8 e6e728d8 nt!KiFastCallEntry+0xfc
92102744 b9dfa50f 800012f0 921027b8 e6e728d8 nt!ZwQueryVolumeInformationFile+0x11
92102764 9b596628 800012f0 921027b8 e6e728d8 fltmgr!FltQueryVolumeInformation+0x2f
WARNING: Stack unwind information not available. Following frames may be wrong.
921027d0 9b59d61c e16512f8 00000003 00000000 SRTSP+0x1a628
92102818 b9df28ff 92102834 00000005 00000003 SRTSP+0x2161c
9210284c b9df2e86 870cf008 00000005 8054b968 fltmgr!FltpDoInstanceSetupNotification+0x4b
921028ac b9df3211 88ac4ba0 86edbc20 00000005 fltmgr!FltpInitInstance+0x272
9210291c b9df331c 88ac4ba0 86edbc20 00000005 fltmgr!FltpCreateInstanceFromName+0x295
92102984 b9dfa342 88ac4ba0 86edbc20 00000005 fltmgr!FltpEnumerateRegistryInstances+0xf4
921029d4 b9df0bec 86edbc20 92102c38 87a01008 fltmgr!FltpDoFilterNotificationForNewVolume+0xe4
92102a18 805830fe 87a01008 92102c00 870a7588 fltmgr!FltpFastIoQueryOpen+0x66
92102b04 805bf452 86d7c430 00000000 87b3b338 nt!IopParseDevice+0x916
92102b7c 805bb9de 00000000 92102bbc 00000040 nt!ObpLookupObjectName+0x53c
92102bd0 80576fc7 00000000 00000000 92102b01 nt!ObOpenObjectByName+0xea
92102d54 8054162c 03bafc40 03bafc18 03bafc6c nt!NtQueryAttributesFile+0xf1
92102d54 7c90e514 03bafc40 03bafc18 03bafc6c nt!KiFastCallEntry+0xfc
03bafc6c 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
SRTSP+1a628
9b596628 ?? ???

SYMBOL_STACK_INDEX: 8

SYMBOL_NAME: SRTSP+1a628

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SRTSP

IMAGE_NAME: SRTSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4a4039f4

FAILURE_BUCKET_ID: 0x19_20_SRTSP+1a628

BUCKET_ID: 0x19_20_SRTSP+1a628

Followup: MachineOwner
---------

I have not loaded the driver for this HD because before I can get that far, I get the BSOD. I tried the HD on another laptop running XP SP2 and it worked fine. Any help would be greatly appreciated.

Thanks,

Ted

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#2 hamluis

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Posted 05 January 2010 - 11:00 AM

Worth a look, http://www.symantec.com/connect/forums/srtspsys-causes-bsod.

I would uninstal the mentioned software and reinstall it or upgrade to latest version.

Louis




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