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Tried everything I can...still having issues!

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2 replies to this topic

#1 Melsyboo


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Posted 05 January 2010 - 07:58 AM

If anyone has any suggestions, I would greatly appreciate them! I will try and make this short. 2 weeks ago, we got a virus. One of those fake security alerts. I think it was called Internet Security 2010. Anyway, I ran Malwarebytes and got rid of it..I ran it again to make sure. Ever since then the 2 main issues we are having is the computer is very slow at times, and also freezes up during games. The games I am referring to are like hidden object games, casino games etc..nothing major. We have a Dell Dimension E310. Not sure on the complete specs, sorry! I have done the following to try and fix it..Disk Cleanup, defrag, registry fix (ccleaner), virus scans, I removed ALL photos and music and saved them to discs..I am not sure what else to do. I am thinking it is a hard drive issue? I got the blue screen of death the other day. Said something about IRQL not equal etc etc. The last resort is to take it to Best Buy, but they charge a fortune! I was trying to fix it on my own, but not sure if it's even possible! Any suggestions? Thanks! We have FIOS, not sure if that helps!

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#2 hamluis



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Posted 05 January 2010 - 08:05 AM

Various malware items...cause problems when installed...and when removed.

Systems which functioned normally before...may show evidence of improper functioning of various system aspects.

In such cases, a repair install may solve it.

A clean install will solve it.

Info worth reading: http://www.bleepingcomputer.com/virus-remo...t-security-2010


#3 Orange Blossom

Orange Blossom

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Posted 05 January 2010 - 08:32 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/284540/internet-security-2010-is-it-gone-still-slow/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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