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Spyware Doctor keeps telling me I have a rootkit, but doesn't remove it.


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#1 Starpiper

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Posted 04 January 2010 - 10:26 PM

Hello.

I am using a Compaq Presario V2601CL laptop with Windows XP. Today Spyware Doctor gave me a notice that there was a rootkit on my computer (rootkit.win32.agent.ex) of medium threat. Whenever I would click the button to fix the problem, it would remove it, then give me a notice that says that a reboot and scan is required to "complete the removal of some infections". Whenever I click the button to reboot, the computer would go through the rebooting process and Spyware Doctor would start up again...only to tell me that I still had that same rootkit and the same number of infections as before. Trying to remove it just results in a repeat of the reboot-SDrestart-find rootkit again process.

I have run Avira Antivirus, Malwarebytes' Anti-Malware, and SUPERAntiSpyware, but all of them have come back telling me there's nothing on my computer. I tried SpyHunter also, which said there was something, but since it's a non-registered version, it can't do anything.

I'm not sure what to do. I don't know if there's really something on my computer, or if Spyware Doctor is giving me some kind of false positive. If someone could please help me, I would appreciate it immensely!

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#2 roadclosed

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Posted 04 January 2010 - 10:38 PM

May I suggest, to start you off, you update both the Malwarebytes and Superantispyware programs , reboot and run fresh scans with both ; then let us see their reports for someone to check for you and go from there?

#3 Starpiper

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Posted 05 January 2010 - 08:43 PM

roadclosed, I did what you said and updated Malwarebytes and re-updated SUPERAnti-Spyware and ran both programs again after restarting the computer. Both programs found the infection this time and were able to remove them; a subsequent Spyware Doctor scan also saw the removal of the rootkit. Thank you so much for your help!




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