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Trillian or Threatfire problem


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#1 Cleokatrah

Cleokatrah

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Posted 04 January 2010 - 08:46 PM

This is technically an issue to post on Trillian's forum, and I have, but my hopes aren't very high that they can solve it, as a preliminary search did not turn up many success stories with this particular error. I'm hoping you guys can maybe help me see something I can't.

Also, I have posted a duplicate thread over at Major Geeks. I do intend to close one or the other whenever I receive help. If you think it is rude to post the same problem on multiple forums then I won't be offended if I'm ignored or if this thread is deleted. I would however appreciate being told. Thanks.

Here is the issue I am having:

I had too many programs open the other day (shame on me) and froze up my desktop. I was able to bring up PC Tools Threatfire and kill several processes to unfreeze it. One of these processes was Trillian.exe. The other programs have all restarted up fine since then, but I continue getting an error with Trillian. The error states: "unable to read from or write to the configuration directory for this account".

After searching for this on the web and in Trillian's forum, I found the recommended solution was uninstalling Trillian, removing both the program folder and %appdata folder left behind, then reinstall. This did not work, so I did I uninstalled, removed the two folders again, removed the one instance left in my registry, scanned and removed all instances of "trillian" from my computer, ran clean up ware, registry cleanup ware, rebooted, disengaged both my firewall and Threatfire, and reinstalled once again. No dice. And the problem is now beyond me.

Aside from uninstalling Threatfire and PC Tools Firewall, and trying all the above yet again, I have no clue what to do. Obviously, trillian is either leaving a fragment I can't locate, or the kill exe process performed by Threatfire does something funny. I *need* Trillian to work because the only replacement program I know of is Pidgin, which I do not like for several reasons.

I run Windows XP w/service pack 3
AVG free
PC Tools firewall (free)
Threatfire (free)

For cleanup I use Glary Utilities and CC Cleaner.

I appreciate any suggestions.

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#2 garmanma

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Posted 05 January 2010 - 12:08 PM

Also try the Windows Installer Cleanup Utility and see if there are any remnants listed
http://support.microsoft.com/kb/290301
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