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USB Device causing BSOD STOP: 0X0000007E


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#1 gmcraib

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Posted 04 January 2010 - 07:09 PM

Tonight I was attempting to back up my PC using a HDD caddy via USB.
When I first tried I got the BSOD saying there was an attempt to Execute non-executable memory and the STOP code 0x0000007E (0xC000001D, 0xF78E28EA, 0xF78E27F4, 0xF78E24F0).
So I restarted and tried again, the same thing happened.
This time I tried to follow the instructions to disable BIOS memory options for caching and shadowing but don't know how.
I tried a different HDD in the same caddy and it happened again.
I then tried connecting the caddy to a different USB port (first in case top, now in case rear) and it happened again albeit with a different STOP code 0x000000FC (0xBAD038E8, 0x0AE92963, 0xBAD03848, 0x00000001).
I suspected perhaps the caddy was at fault so I tried a USB stick and got the 0x000000FC code again.

I've looked around the net for a solution and it seems to be pointing at SP3 update but I have had this installed for a long time and no problems.
I did just to a windows update today so thought that might have caused it but I did a system restore to before that and still had BSOD when connecting USB stick (although I connected camera and it did not do anything).
The other recent change I did was to install Vivitar driver for my camera but I can't remember exactly when I did this (last week or so) so I don't know which restore point to use. I'm not sure if I used any USB devices since the Vivitar software was installed.

I read to use the repair function with XP CD but don't know how to do this.

My problem seems similar to others but yet still doesn't quite match up.
As I can't back up (spare HDD drives are non-SATA) I'm reluctant to play around.
Can anybody please help?
I can provide a CPU-Z dump if you would like.

My System is as follows:

Intel Pentium 4 640 CPU 3.2GHz
Abit IN9 32X MAX Motherboard with nVidia 680i chipset
2 x 1GB OCZ DDR Dual Channel RAM (CPU Z says 266MHz but they are 533MHz - OCZ25331024VP)
2 x nVidia 6800Ultra GPU's running in SLI
1 x Western Digital Raptor 74GB HDD (SATA)
1 x Maxtor 300GB HDD (SATA)
Cooler Master RS-A00-ESBA 1000W PSU

Running Microsoft Windows XP SP3 and Direct X 9.0c

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#2 hamluis

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Posted 04 January 2010 - 08:59 PM

<>

Controller cards that do the job are pretty cheap, examples at http://www.newegg.com/Product/ProductList....amp;Order=PRICE.

FWIW: Always remember when looking at given memory speeds...it's DOUBLE data rate. When a utility says that 266 is RAM speed for DDR 533, don't worry about it.

Your STOP errors...

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

0x000000FC: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY appears to be a bit strange,
http://windowsitpro.com/article/articleid/...ute_memory.html AND http://support.microsoft.com/kb/886348

I would suggest that you search your system for any .dmp files which have been created. I would look at the last two and follow the procedures at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/.

Louis

#3 gmcraib

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Posted 05 January 2010 - 01:12 PM

Thanks for the reply, I will have a go with these when i get home from work.
In the meantime gonna check Abit website for any known issues with the board and look at any new drivers.

I think BC may become my new best friend!!

#4 garmanma

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Posted 05 January 2010 - 01:30 PM

Good luck with the Abit website
I sure hope they have improved
Mark
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why won't my laptop work?

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#5 gmcraib

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Posted 05 January 2010 - 04:30 PM

Here is a cut n paste of the two different errors found in event viewer:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 04/01/2010
Time: 22:07:26
User: N/A
Computer: GRAEME-PC
Description:
Error code 1000007e, parameter1 c000001d, parameter2 f78e28ea, parameter3 f78e27f4, parameter4 f78e24f0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 37 1000007
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 31 64 2c 20 00001d,
0038: 66 37 38 65 32 38 65 61 f78e28ea
0040: 2c 20 66 37 38 65 32 37 , f78e27
0048: 66 34 2c 20 66 37 38 65 f4, f78e
0050: 32 34 66 30 24f0




Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 04/01/2010
Time: 22:17:27
User: N/A
Computer: GRAEME-PC
Description:
Error code 000000fc, parameter1 bad038e8, parameter2 0ae92963, parameter3 bad03848, parameter4 00000001.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 66 000000f
0020: 63 20 20 50 61 72 61 6d c Param
0028: 65 74 65 72 73 20 62 61 eters ba
0030: 64 30 33 38 65 38 2c 20 d038e8,
0038: 30 61 65 39 32 39 36 33 0ae92963
0040: 2c 20 62 61 64 30 33 38 , bad038
0048: 34 38 2c 20 30 30 30 30 48, 0000
0050: 30 30 30 31 0001

#6 hamluis

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Posted 05 January 2010 - 04:57 PM

The .dmp file analysis would give us (hopefully) a tad more info. They usually point fingers at a driver or a system process gone wrong and that's what we need to know.

Louis

#7 gmcraib

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Posted 05 January 2010 - 07:34 PM

Tried uploading some of the minidump files but it says the file is corrupted and unreadable....

I will initiate another crash and try again.

#8 gmcraib

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Posted 05 January 2010 - 07:51 PM

Tried again but the latest dump file is corrupt/unreadable too.
Tried in normal mode and in safe mode.

Note its maybe worth adding that I can't acess safe mode by pressing F8 at startup.
have added to this other thread: http://www.bleepingcomputer.com/forums/ind...p;#entry1567524

At the bottom of the BSOD it says beginning memory dump, should I wait for it to say completed memory dump before restarting system or is that all that comes up?

#9 gmcraib

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Posted 05 January 2010 - 07:58 PM

Also, just had a look in device manager and although everything was ok before now I have hidden devices viewed and two problems are present in non Plug and Play drivers:

Parport
Serial

both have the same problem: This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Is this a useful clue?

Edit:
After a quick google search on this I found:
http://support.microsoft.com/kb/883253
and
http://support.microsoft.com/kb/894625/en-us

No harm done by either Microsoft says....

Edited by gmcraib, 05 January 2010 - 08:01 PM.


#10 hamluis

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Posted 05 January 2010 - 08:17 PM

You went through all the steps outlined at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/?

Louis

#11 gmcraib

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Posted 05 January 2010 - 08:34 PM

Yeah I went through all of them step by step, even checking for malware.

Also when the PC recovers and I send the info to microsoft it says that the error report is corrupt.
I think the only other option I have not tried is uninstalling the vivitar software for my camera, will try that next.

Possibly a RAM problem?

I have tried disabling the USB controllers in the device manager scren and then I was able to connect the HDD without a crash. Not sure if this actually helps us any though!

Also there is no problem with safe mode. I am a tard - my function key lock was on the keyboard....

#12 gmcraib

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Posted 05 January 2010 - 08:52 PM

Ok, we are back in the room.

I have used system restore to restore to before I installed the camera software (which was befare the last set of windows updates).
Unfortunately all my recent favourites are lost.... small price to pay.

At least I can back up my PC now to a good working state.
Gonna back up system HDD and data HDD then will try to identify what causes this to happen.




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