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Computer Freezes but cannot find out what virus


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3 replies to this topic

#1 mwagner17

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Posted 04 January 2010 - 05:41 PM

This is a friends computer. He had no AV or other malware scanning software installed. The computer loads in regular mode but freezes after a few minutes. There is no fake virus pop ups or other software apparent to figure out what virus is installed. I can only boot into safe mode to get it to not freeze. It will not let me instal Malwarebytes, Avira, or HJT. It starts the installation but then just quits. I was able to run an ESET scan online and it found some stuff but it errored and shut down. I was able to instal both DDS and RootRepeal. here are the logs. Can you help identify the problem so we can stop that process and be able to instal removal tools and AV?

Thanks!!

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#2 myrti

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Posted 12 January 2010 - 08:30 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
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In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

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#3 mwagner17

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Posted 12 January 2010 - 12:36 PM

Hello,

Thank you so much for your reply! I ended up just formatting and reinstalling. My friend was bugging me to get it back. I know you guys get slammed so no worries! I have heard of this same problem now on two other friends machines .

Thank you for the help you provide!!

Matt

#4 myrti

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Posted 12 January 2010 - 12:48 PM

Hi,

Since this topic appears to be resolved, I will now close it. Thanks for letting us know! :(

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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