I wasn't paying attention when a pop-up came up and said it detected a virus or something and I clicked OK thinking it was going to be quarentined or removed. That was a mistake. After I realized I've been zapped, I tried to run mbam but it would not start. Rebooted pc and then I got a message: Application error-googleupdate.exe exception breakpoint has been reached, and a similar message for iexplorer.exe. I was able to click ok to terminate the processes and windows would continue to come up, at least for a few minutes before it would become unresponsive. I tried again to run mbam and also hijackthis but the programs would not start. I then tried the same in safe mode, still could not run mbam oh hjt.
I downloaded the bitdefender antivirus app to make a bootable cd and ran that app. It found a couple of issues which it looked like it fixed, but after another reboot the problem remains. Oh, I forgot. I was also able to run the iobit 360 scanner which also found a few problems and supposedly fixed them, but again after a reboot the problem remains.
So it seems this malware has hidden itself pretty good.
So my question is; how can I get a hjt log file if I can't get the app to run? What should my next step be?
Thanks in advance for any instuctions that will help.
PS. Forgot to describe my environment:
HP MediaCenter M7100Y
Win XP Pro
Edited by maypo52, 04 January 2010 - 11:06 AM.