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Unable to connect to internet


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7 replies to this topic

#1 glueboot

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Posted 04 January 2010 - 05:32 AM

Hi there,
I'm having a few problems connecting my HP laptop to my internet.

I have a Belkin N+ Wireless Router. We have two SSIDs on it. One is for normal access and the other is for guest access. The computer is connecting fine to the guest access but with the normal access I'm getting "Limited or no connectivity". We'd like to be able to connect the laptop using normal access so as to access the network.

So far I've tried the following:
1) Update the network card driver.
2) Tried different security methods (WPA, WEP etc)
3) Update the router firmware.
4) Delete the preferred networks and reboot the computer.
5) Reset the internet protocol using Microsoft Fix it 50199

We are able to connect to ithe internet with no problems on our Mac.

The router is a Belkin N+ Wireless Router with firmware version 1.00.17
The specs of the computer are as follows:

Computer:
Computer Name XXXXXXXXXXXXXXx
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
User Name XXXXXXXXXXXXXXX

Motherboard:
BIOS Type Phoenix (04/05/05)
CPU Type Intel Pentium 4 530J, 3000 MHz (15 x 200)
Motherboard Chipset Intel Grantsdale i915P
Motherboard Name Hewlett-Packard Pavilion zd8000 (EB868EA#ABU)
System Memory 512 MB (DDR2-400 DDR2 SDRAM)

Display:
3D Accelerator ATI Mobility Radeon X300 (M22)
Video Adapter ATI MOBILITY RADEON X300 (64 MB)
Video Adapter ATI MOBILITY RADEON X300 (64 MB)
Monitor Plug and Play Monitor

Multimedia:
Audio Adapter Intel 82801FB ICH6 - AC'97 Audio Controller [B-1]

Storage:
IDE Controller Intel® 82801FB/FBM Ultra ATA Storage Controllers - 266F
IDE Controller Texas Instruments PCIxx21 Integrated FlashMedia Controller (H)
Disk Drive TOSHIBA MK1031GAS (100 GB, 4200 RPM, Ultra-ATA/100)
Disk Drive Removable Disk USB Device (980 MB, USB)
Disk Drive Removable Disk USB Device (1 MB, USB)
Optical Drive _NEC DVD+-RW ND-6500A (DVD+R9:2.4x, DVD+RW:8x/4x, DVD-RW:8x/4x, DVD-ROM:8x, CD:24x/16x/24x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 95385 MB (83459 MB free)

Input:
Keyboard Logitech PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Adapter Broadcom 802.11b/g WLAN (192.168.0.7)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Modem Conexant Data Fax Modem with SmartCP

Peripherals:
Printer Microsoft XPS Document Writer
Printer SagePDFPrinter
Printer Send To OneNote 2007
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-1]
USB2 Controller Intel 82801FB ICH6 - Enhanced USB2 Controller [B-1]
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

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#2 ratchet48

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Posted 04 January 2010 - 07:43 AM

Have you tried to start the Wireless Zero Configuration service?
follow these steps:
Click Start, click Run, type %SystemRoot%\system32\services.msc /s, and then click OK.
Double-click Wireless Zero Configuration.
In the Startup type list, click Automatic, and then click Apply.
In the Service status area, click Start, and then click OK.

#3 glueboot

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Posted 04 January 2010 - 07:48 AM

I'm already used windows zero config for the wireless. Sorry, should have made that clear.

Thanks anyway! :thumbsup:
S

#4 ratchet48

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Posted 04 January 2010 - 07:53 AM

Do you get a reply from a ping to your loopback address? ping 127.0.0.1

#5 glueboot

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Posted 04 January 2010 - 08:45 AM

I'm getting the following:

Packets: Sent = 4, Received = 4, Lost = 0 (0% Loss),

Approximate round trip in milliseconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

#6 ratchet48

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Posted 04 January 2010 - 09:06 AM

Have you tried open, no authetication.

#7 glueboot

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Posted 04 January 2010 - 09:27 AM

When I try disabling the authentication I get the following:

Windows was unable to find a certificate to log you on to the network

In the Windows zero Config utility it says "Validating identity"

#8 CaveDweller2

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Posted 04 January 2010 - 10:46 AM

Model and revision of the router?

What happens if you right click the icon and click Repair?

Have you pinged the router? 192.168.0.1 ?

The Mac can connect to both?

You've taken security off the router and PC and still get errors about "certificates" and "Validating identity"?

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College





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