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Task manager won't run


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#1 jcomp

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Posted 04 January 2010 - 01:32 AM

I cannot run my task manager by right clicking the taskbar or hitting control+alt+delete. What can iI do to correct this so that I can run the task manager? Thank you.

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#2 jcomp

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Posted 14 January 2010 - 07:52 PM

Has anybody resolved this type of problem before? Can you offer some advice? Thank you.

#3 quietman7

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Posted 14 January 2010 - 11:44 PM

Have you installed Process Explorer and checked the "Option" to "Replace Task Manager"? If so, be aware that Process Explorer replaces Task Manager by adding a value named "Debugger" in the registry. If that's the case, launch the program, go to Options and untick it.

If you don't use Process Explorer, have you installed or used another utilitiy similar to it? Process Hacker, KillProcess, DTaskManager and Glarysoft Process Manager to name a few, are similar programs that offer an option to replace Task Manager as the default. If you don't use any of these programs, then the registry key may have been altered by malware.

If that's the case and you have SUPERAntiSpywaree installed, you can use the built in "Repairs" feature to fix policy restrictions and certain Windows settings. Launch SAS and from the Main Menu, click Preferences..., go to Repairs, choose Enable Task Manager, then click the Perform Repair... button. You may be asked to reboot your computer for the changes to take effect.

If you don't have SAS installed, then download and install it so you can perform a scan first.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you cannot boot into safe mode or complete a scan, then perform your scan in normal mode.
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