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need huge help windows blue screen..


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#1 SNW

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Posted 03 January 2010 - 11:39 PM

Hi my computer was running slow the other day so i restarted it and when it went to reopen it went to that blue screen that says something along the lines of "your computer has detected a problem and windows has been shut down to prevent damage" i've tried booting into every available option from safe mode to last good configuration and they all lead to the blue screen.

So is their anything i can do? Or is the computer broken forever?

Also its windows xp and a dell computer

Lastly, im doing this all from my phone.

Edited by SNW, 03 January 2010 - 11:41 PM.


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#2 AustrAlien

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Posted 04 January 2010 - 07:51 AM

that blue screen that says something along the lines of "your computer has detected a problem and windows has been shut down to prevent damage"

Please try to do the following steps.

:trumpet: Record the error message in full detail, and post in this thread.


:flowers: Try the following ...
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
  • Use the UP/DOWN arrow keys to select "Last known good configuration", and press the <ENTER> key.
  • The computer will attempt to load Windows.
  • If Windows does not start, try the same thing again .... and continue trying for at least 10 times, before you rule that option out as a means of getting your OS up and running again, normally.
  • Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.

:thumbsup: Start the Recovery Console using a Windows XP CD (or an XP Recovery Console .ISO image that has been burned to CD).
  • Insert the CD in the computer's optical disk drive tray.
  • Start or re-start the computer so that it boots from the CD. You may be prompted to "Press any key". (If the system does not appear to be booting from the CD, you may need to enter the BIOS Setup Menu and change the boot order, so that the CD-ROM/optical disk drive is set to boot before the hard disk drive.)
  • When the Welcome to Setup screen appears, press the R key on your keyboard to start the Recovery Console.
  • The Recovery Console will ask which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would type the number associated with the installation you would like to work on and press the <ENTER> key. If you have just one Windows installation, type 1 and press <ENTER>.
  • You will be prompted for the Administrator's password. If there is no password, (and this is most likely), simply press <ENTER>.
  • You will be presented with a C:\Windows> prompt. (Please advise if you are not seeing a C:\WINDOWS> prompt.)
At the C:\Windows> prompt, type chkdsk /r and press <ENTER> (Note: There is a space between "chkdsk" and "/r")
  • This test will take some time to run and at times may appear stalled but just let it run.
  • If any errors are found/repairs made, run chkdsk /r again, and repeat if necessary.
Type "exit" at the prompt and press <ENTER> to close the Recovery Console and restart your system.

Does Windows start normally now?
AustrAlien
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#3 SNW

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Posted 04 January 2010 - 05:35 PM

1. " a problem has been detected and windows has been shut down to prevent damage to your computer
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run chkdsk / f to check for hard drive corruption, and then restart your computer.
Technical information:
*** stop: 0x00000024 (0x001902fe, 0xf78ca380,0xf78ca07c, ox86dc9805)

2. Tried 15-20 times and blue screen everytime

3.not sure where i placed my windows xp disk im going to borrow one from a friend and ill post back with the results.
Note: i found a gateway system restoration cd that has windows 2000 and 98 and 95 i tried that but it just said it couldn't find files and was waiting for me to type something after A>/

#4 AustrAlien

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Posted 05 January 2010 - 12:33 AM

not sure where i placed my windows xp disk

Do you have a Vista or Windows 7 installation disk? They are even better than an XP disk! (Let me know if you are going to use one of these and don't know how to run chkdsk /r from one of these disks.)

The XP Recovery Console can be downloaded and the .ISO image burned to CD.

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

Source: http://aumha.org/a/stop.htm

Continue with the instructions to run chkdsk /r for this problem, and hopefully your system will start normally after doing that.
AustrAlien
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#5 SNW

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Posted 05 January 2010 - 12:43 AM

Okay i ran the recovery disk and the first time it found errors so i re-ran it and it didnt find any errors the secong time. then i rebooted and tried booting normally, in safe mode, and last good configuration and it just went to the blue screen. Anything else i can possibly try?

Thank you very much for the help so far btw.

Okay i ran the recovery disk and the first time it found errors so i re-ran it and it didnt find any errors the secong time. then i rebooted and tried booting normally, in safe mode, and last good configuration and it just went to the blue screen. Anything else i can possibly try?

Thank you very much for the help so far btw.

#6 AustrAlien

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Posted 05 January 2010 - 12:55 AM

Also its windows xp and a dell computer

A Dell system will have its own diagnostics available from a menu on boot up. Please access that menu and run diagnostics on the hard drive, or run all diagnostic tests available. Sorry, I don't have any Dell experience, but believe their diagnostics to be good. Not sure whether you need to press F12 or F2 or ? ..... on start up, but hopefully you will see the option there somewhere. Let me know if you are having trouble finding the option and I will see what I can find out for you.

That is a pity we lucked-out with chkdsk /r !
AustrAlien
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#7 AustrAlien

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Posted 05 January 2010 - 01:25 AM

I know you have said that you have tried "every available option" ..... but have you tried Debugging Mode and Enable VGA Mode?
If not, try them please. Also try Safe Mode with Command Prompt again too, please.

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Then, we will have run out of the "easy" options.

Was there malware on the system? Is that why you posted in the "Am I Infected?" forum area?
If there was known malware on the computer that you think may have been responsible for the problem, can you identify any of it or remember any names?

Please check that BSOD message screen again, to see if it is still the same one, after running chkdsk /r.
AustrAlien
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#8 SNW

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Posted 05 January 2010 - 03:51 AM

I re-ran the modes you asked for and all led to the blue screen and yes it is the same message.

I do believe their is malware or some virus on the computer but i dont know for sure. It was just running slow so i reboooted and i planned to do a scan once it started up but then this problem came up. Their was one thing i wasnt sure about when i went to restart the computer it said "avirex window frame not responding" and i choose end now im not 100% sure it said avirex but it was random letters and then window frame, not sure if its related but i've never seen the program for it but the computer is a family computer so it could be from something someone else downloaded.

Okay i ran hard drive diagnostics and it said " sata 1st master: samsung hd 160jj/p - pass
Sata 2nd master : tsstcorp dvd+/-rw t - diagnostics not supported" and the 3rd and 4th said no ide device

I then ran boot to utility partition from the boot menu. From their i selected test system and then extended test. Ill post back with the results once its completed.

#9 AustrAlien

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Posted 05 January 2010 - 04:30 AM

when i went to restart the computer it said "avirex window frame not responding" and i choose end now im not 100% sure it said avirex but it was random letters and then window frame

I am googling for some ideas ... and came across the following. When you attempted to restart your computer, did you have Internet Explorer open, and did you have a .pdf file open in IE by any chance (using Adobe Reader)?

Does this look familiar?

> Internet explorer closes, but the process AcroRd32.exe is still
> running. Then when acrobat realizes that you are logging off it pops up
> a message:
>
> "Adobe Reader
> One or more PDF documents are open inside a web browser. If you exit
> Adobe Reader now, those documents will be closed. Are you sure you want
> to exit?
> EXIT CANCEL"
>
> Then windows generates this popup:
>
> "End Program - AXWIN Frame Window
> This program is not responding.
> To return to Windows and check the status of the program, click Cancel.
> If you choose to end the program immediately, you will lose any unsaved
> data. To end the program now, click End Now
.
> END NOW CANCEL"

Source: anonymous http://www.tomshardware.com/forum/58413-45...lication-logoff
AustrAlien
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#10 SNW

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Posted 05 January 2010 - 04:43 PM

I dont remember having a pdf file up but one may have and ya thats the pop-up the axwin thing. However i didnt get the adobe pop-up.
The extended test didnt really show any results i could post.

If re-installing windows is my last option could u give me instructions on how to do so?

Thanks for all your help

#11 SNW

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Posted 05 January 2010 - 09:39 PM

Hey i went ahead and just re-installed usuing windows 7 i thought why not update. Thank you for your help.

#12 AustrAlien

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Posted 05 January 2010 - 09:57 PM

Sorry that I wasn't able to do more for you.

I think you will be pleased with Windows 7: That was probably a sensible move at this time.
Best wishes.
AustrAlien
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