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rundll32.exe process brings computer to halt


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3 replies to this topic

#1 rktscience

rktscience

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Posted 03 January 2010 - 08:52 PM

i have had this system for 2 years now, and this problem has cropped up in the last 4 months. After extended operation of my computer, generally 2-4 days, something has been causing my computer to stop working and requires a hard reboot of my computer. When it starts back up , operation is normal for some extended time. This time between needed reboots can be extended by putting the computer into sleep mode when not in use, but inevitably I will log back on and the computer is rifle with errors and graphical artifacts.

I have gone with a complete re-format of c: drive and reinstall of my OS and programs. I have run multiple anti-virus programs (Symantec, Avast, AVG) and multiple spyware programs ( Spybot S&D, Spyware Doctor). I have run memcheck86 and Speedfan to count out any memory, thermal or voltage related problems.

The problem usually manifests itself when I return to my computer after its been sitting idle for some time. When I log back on, I cannot open any new programs without some OS errors saying that the program cannot be opened. There are lots of graphical artifacts, usually blank spots where text should be on everything from my taskbar to any already opem programs. Minimizing the windows and trying to reopen them sometimes will clear this up, but only temporarily.

I caught a lucky break and happened to have my task Manager open and readable during one instance recently, and noticed that a rundll32.exe process was consuming 50% or more of the CPU process. I have confirmed this is an effect of the problem, in later events. I downloaded process explorer and since have been trying to identify the command line of the rundll32.exe process when it is happening, but have been unsuccessful yet so far due to the graphical artifacts being unreadable. Only thing i have confirmed is that a rundll32.exe process is taking up 50% or more of the CPU resources only when this happens.

So, I know that some viruses/malware disguise themselves with this process. Or maybe there is program or something in registry that is causing an issue. I don;t know where to go from here.


EDIT: Also I forgot to mention, the last time it happened I had Teatimer running and it gave me a pop up to allow/deny a registry change. The called out process was some unreadable gibberish.

Also, the only rundll32.exe processes I have seen runnign when everything is working are:
(from process explorer)
command line: "C:\WINDOWS\system32\Rundll32.exe" toolkit.dll,widgetHost 126257021225325 - present when I have Trillian running ( Instant message program)
command line: "C:\WINDOWS\system32\RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit - assume part of my Nvidia video driver







DDS (Ver_09-12-01.01) - NTFSx86
Run by Mike at 17:17:31.38 on Sun 01/03/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1246 [GMT -8:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Money Plus\MNYCoreFiles\mnybbsvc.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Mike\Desktop\ProcessExplorer\procexp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Mike\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MoneyBackgoundBanking] "c:\program files\microsoft money plus\mnycorefiles\mnybbsvc.exe"
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{ccbaa1f7-e5e1-48b2-9ed9-a79c6a37ce78}\Icon3E5562ED7.ico
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\mike\applic~1\mozilla\firefox\profiles\eqfp599d.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.igoogle.com
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1698.5652\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-10-15 130936]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-10-15 333192]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-10-15 28424]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-10-15 360584]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2009-10-15 906520]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-10-15 285392]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-15 133104]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-10-15 1684736]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-10-15 348752]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-10-15 1095560]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 280344]

=============== Created Last 30 ================

2010-01-04 01:07:28 0 d-----w- c:\program files\TrendMicro
2010-01-03 11:00:21 0 d-----w- c:\program files\MSXML 4.0
2009-12-30 05:24:30 0 d-----w- c:\program files\common files\Config
2009-12-30 05:20:56 0 d-----w- c:\program files\common files\AnswerWorks 5.0
2009-12-30 05:20:41 4199784 ----a-w- c:\windows\system32\cdintf400.dll
2009-12-30 05:20:11 0 d-----w- c:\program files\common files\Intuit
2009-12-30 05:20:02 0 d-----w- c:\program files\Quicken
2009-12-30 05:20:02 0 d-----w- c:\docume~1\mike\applic~1\Intuit
2009-12-30 05:19:56 120 ----a-w- c:\windows\QUICKEN.INI
2009-12-30 05:19:36 0 d-----w- c:\docume~1\alluse~1\applic~1\Intuit
2009-12-29 23:38:10 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-12-29 23:38:10 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-12-29 23:09:03 0 d-----w- c:\windows\pss
2009-12-29 20:53:59 467984 ----a-w- c:\windows\system32\d3dx10_38.dll
2009-12-29 20:50:14 0 d-----w- c:\windows\Logs
2009-12-29 04:42:38 0 d-----w- c:\program files\VideoLAN
2009-12-24 17:14:01 1089593 -c----w- c:\windows\system32\dllcache\ntprint.cat
2009-12-24 16:24:03 0 d-----w- c:\program files\LightScribe Template Labeler
2009-12-24 16:23:28 0 d-----w- c:\docume~1\alluse~1\applic~1\LightScribe
2009-12-24 16:15:42 0 d-----w- c:\docume~1\mike\applic~1\Canneverbe_Limited
2009-12-24 16:15:40 0 d-----w- c:\docume~1\alluse~1\applic~1\Canneverbe Limited
2009-12-24 16:15:32 7168 ----a-w- c:\windows\system32\drivers\StarOpen.sys
2009-12-24 16:11:51 0 d-----w- c:\windows\system32\XPSViewer
2009-12-24 16:11:10 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-12-24 16:11:10 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-12-24 16:11:10 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-12-24 16:11:10 575488 ------w- c:\windows\system32\xpsshhdr.dll
2009-12-24 16:11:10 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2009-12-24 16:11:10 1676288 ------w- c:\windows\system32\xpssvcs.dll
2009-12-24 16:11:10 117760 ------w- c:\windows\system32\prntvpt.dll
2009-12-24 07:50:31 4096 ----a-w- c:\windows\d3dx.dat
2009-12-24 07:39:52 327168 ----a-w- c:\windows\system32\cutil32.dll
2009-12-24 07:39:52 285696 ----a-w- c:\windows\system32\cudart.dll
2009-12-24 07:39:52 27136 ----a-w- c:\windows\system32\PCWizard.cpl
2009-12-24 07:39:50 0 d-----w- c:\program files\CPUID
2009-12-23 07:27:02 0 d-----w- c:\windows\Internet Logs
2009-12-23 07:26:42 127376 ----a-w- c:\windows\system32\drivers\dne2000.sys
2009-12-23 07:26:42 101904 ----a-w- c:\windows\system32\dneinobj.dll
2009-12-23 07:26:34 0 d-----w- c:\program files\common files\Deterministic Networks
2009-12-23 07:26:33 0 d-----w- c:\program files\Cisco Systems
2009-12-23 07:26:20 1594 ----a-w- c:\windows\VPNInstall.MIF
2009-12-19 01:25:14 0 d-----w- c:\program files\Windows Media Connect 2
2009-12-19 01:22:45 0 d-----w- c:\windows\system32\LogFiles
2009-12-10 03:02:48 0 d-sh--w- c:\documents and settings\mike\PrivacIE

==================== Find3M ====================

2009-11-09 22:39:18 360584 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-16 05:27:53 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-10-16 03:43:48 21640 ----a-w- c:\windows\system32\emptyregdb.dat
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-11 12:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll

============= FINISH: 17:18:00.43 ===============








ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2010/01/03 17:20
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB3CD3000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xB8626000 Size: 8192 File Visible: No Signed: -
Status: -

Name: giveio.sys
Image Path: giveio.sys
Address: 0xB8671000 Size: 1664 File Visible: No Signed: -
Status: -

Name: mchInjDrv.sys
Image Path: C:\WINDOWS\system32\Drivers\mchInjDrv.sys
Address: 0xB8751000 Size: 2560 File Visible: No Signed: -
Status: -

Name: PROCEXP113.SYS
Image Path: C:\WINDOWS\system32\Drivers\PROCEXP113.SYS
Address: 0xB85B2000 Size: 7872 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xAC43C000 Size: 49152 File Visible: No Signed: -
Status: -

Name: speedfan.sys
Image Path: speedfan.sys
Address: 0xB85AC000 Size: 5248 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\mike\application data\trillian\users\msettember\userassets\msettember%3atrillian%3aastracontact
Status: Allocation size mismatch (API: 0, Raw: 128)

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xb7ef4514

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xb7ee3282

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xb7ee3474

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xb7ef4d00

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xb7ef4fb8

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xb7ef33fa

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xb7ef5422

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xb7ef47d8

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xb7ee2f32

==EOF==

Attached Files


Edited by rktscience, 03 January 2010 - 09:03 PM.


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#2 rktscience

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Posted 04 January 2010 - 06:17 PM

bump

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 06 January 2010 - 12:51 AM.


#3 myrti

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Posted 11 January 2010 - 07:13 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
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  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
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regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#4 myrti

myrti

    Sillyberry


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Posted 17 January 2010 - 02:09 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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