Greetings BC Community,
This is a long story, but here is what happened. A few weeks ago, before I went on a holiday vacation, a family member accidentally installed Security Tool
on my computer, believing it to be a legitimate media player necessary to view content on a website. Needless to say, it was malware, and was kind of a nasty infection of my computer for awhile. However, I think I manged to get it out, with the exception that websites under the www.google.com
domain name no longer function.
Here is what I did, in short:
--A series of scans with programs like SpyBot, Avast, MalWareBytes, and probably a couple of others I don't remember.
--I started it up on Safe Mode a few times to take a look at things and do some more scanning with some programs.
--I used System Restore to a point just before the infection took hold, and that seemed to help things as well.
--I then took the computer, since it had some non-sensitive county data on it (all of which is a matter of public record anyways so no worries there) to the IT department at the local courthouse to be looked at to be sure.
--They scanned it there with a program called Sheriff, or something like that, and told me there was nothing left on the computer in terms of malware. Namely, I had gotten Security Tool out, and the computer was 95% fixed. There was some slowness issues that they attributed to having too many anti-virus programs going at the same time and sucking up all of the system resources, and since I've de-installed a lot of them the computer is actually faster than it was before.
On the other hand, there is one more thing wrong with it, and that is whenever I try to use Google to search the browser just won't do anything. I'll attach pictures of just what exactly it is doing for Firefox and for IE8:Firefox:
Just the above header, with nothing but white space below it. In the past the browser has given me a "302 redirect" that asked me to click on a here; I left the link alone, since that was screaming more viruses right at me.Internet Explorer:
Again, just the above header, with nothing in the white space below it. IE did give me a "cannot connect to the Internet" warning a few times but whenever I asked it to diagnosis the problem it said my network was working fine.
I'm using Windows XP Home Edition
and the most recent service pack (three, I believe). I've already set my topic here to notify me by email, though since I'm a Gmail user it is kind of difficult to get into. I can check it by using a proxy and loading Google that way, and it will still search and work everything, only I have to look at Gmail in the basic HTML mode. I just can't use google.com itself proper without the computer stalling. Everything else works--Bing, Yahoo, Altavista, Lycos are all fine, I just can't get Google going. Can anybody help me here? The IT guys said it wasn't that big of a deal to fix, they just couldn't legally do it since this is a personal computer and county records weren't threatened.