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Assistance in removing "reser.viral.1" from XP system


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#1 Kingjewells

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Posted 03 January 2010 - 03:58 PM

If anyone can help, I'd really appreciate it! Have been to Symantec, downloaded Malware...to no aveil...Have an older XP system on an HP computer that Norton AntiVirus 2010 keeps coming up with this threat everytime the system reboots...reser.viral.1 and autotbar.exe. I've recovered the system. I have not reformatted the hard drive and would like to avoid that if at all possible. Anything would be greatly appreciated. Thanks!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 boopme

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Posted 03 January 2010 - 08:30 PM

Hello, please Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next DrWeb, If you cannot use safe mode use norma but let me know.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#3 agal703

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Posted 19 January 2010 - 01:46 AM

Hello I have the same exact problem as Kingjewells with Norton 2010. It keeps coming up with the same threat for me as well the reser.viral.1 and autobar.exe.

So I followed all the steps listed with the Malware Bytes and Dr. WebCure It, and when I rebooted my computer after the complete scan. Norton popped up again with the following:

autobar.exe - This program is behaving suspiciously on your computer...recommend removing. I select to remove it everytime but it keeps coming back. What is it? How do I get rid of it?

I did the Dr. Web complete scan here are the results:

MiniBug.exe;C:\DOCUME~1\Owner\LOCALS~1\Temp;Adware.Aws;Incurable.Moved.;
KillWind.exe;C:\hp\bin;Tool.ProcessKill;Incurable.Moved.;
Terminator.exe;C:\hp\bin;Trojan.KillApp.30208;Deleted.;
A0109520.DLL;C:\System Volume Information\_restore{F2681A7D-91E5-401A-AC8B-015335799DC0}\RP678;Adware.Websa;Incurable.Moved.;
A0111536.exe;C:\System Volume Information\_restore{F2681A7D-91E5-401A-AC8B-015335799DC0}\RP678;Trojan.KillApp.30208;Deleted.;
CouponPrinter.ocx;C:\WINDOWS;Adware.Coupons.34;Incurable.Moved.;


Please help!! Thank you! : )




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