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New HP 64bit Win. 7 crashes with Blue Screen


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#1 ScottyK

ScottyK

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Posted 03 January 2010 - 01:43 PM

Hi I have
3 month old
Windows 7 Home 64-bit
HP with 6GB installed RAM+I installed 2GB
Several times my PC crashes then shows the blue screen of death.
I have hardware installed:
Maxtor One Touch back up drive
HP graphics adapter
3 monitors
Zebra Printer
Canon Printer
Nikon Camera
Logitech Wireless Mouse

When I try to back up large directories and files to thumbdrives/back up harddrive..it always fails the transfer halfway through, and sometimes crashes with the bluescreen.
It always fully crashes when trying to "Back up" using Windows integrated back up system..
Today it crashed just simply using my pc...(no transfering/backing up)
Right before it crashed, my monitor hooked up through the graphics adapter Lost Signal, then it crashed.
I tried to read the .dmp file with Microsofts Debugging Tools for x64 but dont know how to use it.
Please analyze the blue screen .dmp file?
It does say:
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

But my pc crashed before I even hooked up the 3rd monitor w/ the adapter(2 days ago)
Any ideas?
Is there a way to attache the .dmp file? for someone to analyze? Thanks

Here is the blue screen report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007DAC4E0
BCP2: FFFFF880048FC490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010310-20732-01.dmp
C:\Users\Scott Kauffman\AppData\Local\Temp\WER-52712-0.sysdata.xml

Edited by ScottyK, 03 January 2010 - 01:54 PM.


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