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I have a computer worm I need to get removed.


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#1 bean bag

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Posted 03 January 2010 - 11:47 AM

My computer is telling me that I have worm.win32.netsky and that I need to do a full scan. I am using another computer to send this message because the infected one goes to web sites wanting me to buy spyware programs that are probably not real. I have ran spybot and hijack this. I have a log file also. Need help to fully remove the worm.

Thanks for any help.

Bean

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#2 boopme

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Posted 03 January 2010 - 04:22 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


As I don't believe you speak Russian ..
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bean bag

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Posted 04 January 2010 - 12:41 AM

Yikes! got to dr.web cureit and tried to insall it in safe mode: result = the archive is either in unknown format or damaged
Please advise :thumbsup:

#4 boopme

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Posted 04 January 2010 - 11:52 AM

Yes, sorry seems the good Dr is ailing... please try again if still down run this or both...

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bean bag

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Posted 04 January 2010 - 11:34 PM

Sorry for the late response!!!! I decided to start over with your instructions and now I am able to run Dr.Web CureIT. Looks like the Dr, is finding some problems. I'll attach the log files when I can.

Thanks

#6 boopme

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Posted 05 January 2010 - 12:12 AM

Thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bean bag

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Posted 05 January 2010 - 07:52 PM

Hey Boopme,

I ran ATF Cleaner, MBAM (ZZTOY.EXE) & Dr.Web CureIt. Here are th MBAM & Dr.Web CureIt logs.
Computer is good so far but not sure if something is still lurking around.

Malwarebytes' Anti-Malware 1.43
Database version: 3495
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

1/4/2010 6:35:12 PM
mbam-log-2010-01-04 (18-35-12).txt

Scan type: Quick Scan
Objects scanned: 125292
Time elapsed: 8 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Dr. Web

Process.exe;C:\WINDOWS\system32;Tool.Prockill;Incurable.Moved.;
Process.exe;C:\Documents and Settings\D&S\My Documents\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\D&S\My Documents\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\Administrator\Desktop\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\Administrator\Desktop\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\Administrator\Desktop;Archive contains infected objects;Moved.;
Process.exe;C:\Documents and Settings\Administrator\Desktop\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\Administrator\Desktop\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
RegUBP2b-D&S.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\D&S\Desktop\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\D&S\Desktop\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\D&S\Desktop;Archive contains infected objects;Moved.;
Process.exe;C:\Documents and Settings\D&S\Desktop\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\Documents and Settings\D&S\Desktop\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
SmitfraudFix.exe\SmitfraudFix\Process.exe;C:\Documents and Settings\D&S\My Documents\SmitfraudFix.exe;Tool.Prockill;;
SmitfraudFix.exe\SmitfraudFix\restart.exe;C:\Documents and Settings\D&S\My Documents\SmitfraudFix.exe;Tool.ShutDown.14;;
SmitfraudFix.exe;C:\Documents and Settings\D&S\My Documents;Archive contains infected objects;Moved.;
A0001134.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2;Tool.Prockill;Incurable.Moved.;
A0001135.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2\A0001135.exe;Tool.Prockill;;
A0001135.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2\A0001135.exe;Tool.ShutDown.14;;
A0001135.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2;Archive contains infected objects;Moved.;
A0001136.reg;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2;Trojan.StartPage.1505;Deleted.;
A0001137.exe\SmitfraudFix\Process.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2\A0001137.exe;Tool.Prockill;;
A0001137.exe\SmitfraudFix\restart.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2\A0001137.exe;Tool.ShutDown.14;;
A0001137.exe;C:\System Volume Information\_restore{7223F6CA-19F0-4785-AD9D-C0FDF6A56939}\RP2;Archive contains infected objects;Moved.;
CouponPrinter.ocx;C:\WINDOWS;Adware.Coupons.34;Incurable.Moved.;

Please let me know if all looks good.

Thanks,

Bean

#8 bean bag

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Posted 05 January 2010 - 09:03 PM

Also wanted to ask, when the Dr. moves the infected files where do they get moved to? Just wondering,

#9 boopme

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Posted 05 January 2010 - 10:38 PM

Dr.Web CureIt! will cure infected files and place incurable files in quarantine. When the scanning is finished, you can view the report and perform desired actions with quarantined files.

check %USERPROFILE%\DoctorWeb\Quarantine\
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 bean bag

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Posted 05 January 2010 - 11:25 PM

OK, did you see my log files?

#11 boopme

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Posted 05 January 2010 - 11:38 PM

Yes I'm sorry I forgot the next part. How is it runnig now? f there are still issues then we 'll run SAS next:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 bean bag

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Posted 05 January 2010 - 11:47 PM

Thanks,

I think everything is ok at this time? Would you like me to run SAP anyway? any harm in it? also in the future whats the best way to avoid these nasty critters?

Much Thanks,
Bean

#13 boopme

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Posted 06 January 2010 - 12:15 AM

Definately no harm.. post the log .. I'lll reply to the rest tommorrow. Have to leave now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 bean bag

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Posted 06 January 2010 - 09:27 PM

Got SAS but had troubles booting in Safe Mode last night. I'll try again tonight. Is it ok to run it in normal mode if Safe Mode is a no go?

Thanks

#15 boopme

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Posted 06 January 2010 - 09:58 PM

Something is stiil here as it hindering safe mode. Yes run it from normal if needed. BUT ...
SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
So now try it from safe again first.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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