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One Care Firewall Will Not Stay Activated


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#1 Dennis H

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Posted 03 January 2010 - 06:33 AM

Howdy,

I had a power outage last night. The computer had a hard shut down and rebooted. I had a black screen and was told to press F1 to get going again. When I connected to the internet I got a warning that my firewall was turned off. I checked my date and time and the date was incorrect. I fixed that and rebooted but the firewall was still off.

I went into live care and tried to turn the firewall on but I got the following screen telling me One Care could not turn on the Firewall. I then tried system restore. Now when I reboot the firewall will activate but shuts off after a few minutes.


Posted Image


If I go to the control panel and click on security I get the following screen. Notice it shows the firewall disabled. If I tick the enable and click apply nothing happens other than my curser turning into a hour glass.

Posted Image

If I go to settings in One Care and click turn on Firewall nothing happens other than the cursor turning into a hour glass.
Posted Image

Is there a way to reset the firewall ?

Any help would be most appreciated. At this point I am on the internet without a firewall. Not good. I am going to shut down and check back a little later.


THank You for your time.

Dennis :thumbsup:



XP Home, IE-8, SP-3



EDIT: I found a Microsoft firewall repair tool on the Internet and ran it. I rebooted and so far (15 minutes) the firewall has stayed activated. Hopefully the problem is solved.

Edited by Dennis H, 03 January 2010 - 08:09 AM.


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#2 OldGrumpyBastard

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Posted 03 January 2010 - 09:04 AM

I would start here:

http://help.live.com/help.aspx?project=One...are_Stopped.htm
Does this look like an OldGrumpyBastard or what?

#3 Dennis H

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Posted 03 January 2010 - 09:18 AM

Thanks for the reply.


Before posting here I Googled the problem and there were many suggested fixes. Many of them required messing with the registry which I did not want to do.

Eventually I found the repair tool which is the same one that is on the One Care screen that you posted. I could not get to it going through my One Care screen. When I clicked on help all I got was the hour glass.

The firewall has been working for about an hour now so I am crossing my fingers.


This is the Microsoft repair tool that I used in case anyone runs into the same problem.
http://download.microsoft.com/download/1/4...ewallRepair.exe


I ran it and rebooted.


Dennis :thumbsup:

Edited by Dennis H, 03 January 2010 - 12:25 PM.


#4 garmanma

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Posted 03 January 2010 - 11:39 AM

Keep an eye on the date and time
If it changes again, you'll have to change the CMOS battery
Mark
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why won't my laptop work?

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#5 Dennis H

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Posted 03 January 2010 - 11:55 AM

OK, will do.



Thanks,

Dennis

#6 xblindx

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Posted 03 January 2010 - 03:39 PM

Wasn't Live One Care replaced by Microsoft Security Essentials?

#7 Dennis H

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Posted 03 January 2010 - 04:41 PM

Yes but just as my subscription was running out (August,09) Essentials was not ready to go.

Microsoft gave me a free 6 month extension of One Care. My time is up February 18th, 2010.


Dennis

#8 xblindx

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Posted 03 January 2010 - 07:26 PM

Ahh, I was just curious :thumbsup:




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