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Browser Extensions

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3 replies to this topic

#1 lukeharris


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Posted 20 August 2005 - 10:19 AM


Please can anyone help me I have just purchased a Sony Vaio laptop running Win XP pro, there are three icons; windows messenger, research and yahoo messenger on the explorer toolbar, these icons are greyed out and cannot be accessed, I have looked in the Manage Add-Ons and they are there as enabled.
I have contacted the Sony Tech Support who are as much use as an ashtray on a motorbike!

I have updated windows, service pack 2 etc.

This problem only seems to affect Sony computers, but sony are unable or unwilling to sort out this problem.

Is there any one out there who can help me, I would very much appreciate it

Many thanks in advance

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#2 jgweed


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Posted 20 August 2005 - 11:09 AM

Have you verified that MSN Messenger and Yahoo messenger are installed on your computer? If so, can you use each by launching them? Both of these require some initialisation (establishing and attaching profiles or passports) before they will work properly.

Edited by jgweed, 20 August 2005 - 11:10 AM.

Whereof one cannot speak, thereof one should be silent.

#3 lukeharris

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Posted 20 August 2005 - 12:11 PM

Both of them are fully installed and working, Sony has altered IE because I have looked on other machines, Dell, HP, Acer, and they all have these enabled, the only thing that I can think of is that when you look at Manage Add-ons the items types are Browser Extensions but they do not have files names like the others in add-ons.

#4 Enthusiast


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Posted 20 August 2005 - 05:40 PM

Download Mozilla Firefox and see if the same problem exists.


Chances are you will like it better than IE. Most people do.

(You have to keep IE though for pages that require Active X like Windows Update, but you can certainly have both.)

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