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Rootkit.TDSS removal


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6 replies to this topic

#1 marksmoby

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Posted 02 January 2010 - 10:45 PM

I am running Windows XP sp2 and cannot get rid of the Rootkit.TDSS virus. Malwarebytes finds the infection and when instructed to reboot so that it can be removed it still comes back. The location and file is:
\\?\globalroot\Device\Ide\IdePort1\tibfgexn\tibfgexn\tdlwsp.dll (Rootkit.TDSS)

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#2 trev47

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Posted 03 January 2010 - 02:13 PM

You can try TDSSkiller from Kaspersky http://support.kaspersky.com/viruses/solutions?qid=208280684

#3 marksmoby

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Posted 03 January 2010 - 02:54 PM

trev47 you are a genius!!!! It works!!! You don't know how many forums, web pages, etc. I researched to find the answer to this problem and you don't know how many others have the same problem but the fixes were long, complicated and time-consuming (and sometimes did not work). Thanks alot.
Mark

#4 boopme

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Posted 03 January 2010 - 04:15 PM

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 trev47

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Posted 03 January 2010 - 07:30 PM

Mark,
glad that worked! Next you should definitely follow boopme's advice and run MBAM again. I would follow this up with atf cleaner to get rid of all temp files and an online av scan at eset.com to make sure that you are clean.

#6 marksmoby

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Posted 03 January 2010 - 09:45 PM

Thanks boopme and trev47, did all suggestions and computer is clean!
Mark

#7 boopme

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Posted 03 January 2010 - 10:31 PM

Good work. Let's be sure here.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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