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AVG 9 and Logitech setpoint fail to open


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7 replies to this topic

#1 noho

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Posted 02 January 2010 - 09:55 PM

Yesterday I turned on my computer and after windows Vista started, I got a pop up saying "AVG tray monitor has stopped working" followed by "logitech setpoint event manager has stopped working". So I got:

"Fault Module Name: StackHash_e51a"

for both programs. I tried adaware and spybot, as well as checked recent software installations. The only program that was installed recently was Google Earth on the day before. I did not download or install it, so it must have been an automatic update or something. I tried to uninstall and reinstall AVG and still no go. So I checked here and installed Hijackthis and Combo-Fix.

So where do I go next? thanks

Attached Files

  • Attached File  DDS.txt   12.49KB   6 downloads

Edited by noho, 03 January 2010 - 12:44 AM.


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#2 Tokek

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Posted 11 January 2010 - 01:55 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
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#3 noho

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Posted 11 January 2010 - 11:59 PM

I ran malwarebytz, avira, memtest86 for an hour. The applications keep crashing at startup.

Error massage that was displayed after setpoint application startup crash:

Problem Event Name: APPCRASH
Application Name: SetPoint.exe
Application Version: 4.80.103.0
Application Timestamp: 4a64bd35
Fault Module Name: StackHash_e51a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 7a591659
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

thanks.

Attached Files

  • Attached File  DDS.txt   13.11KB   1 downloads


#4 m0le

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Posted 12 January 2010 - 02:43 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :(
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#5 noho

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Posted 12 January 2010 - 09:27 PM

thanks, ready to go.

#6 m0le

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Posted 13 January 2010 - 03:02 PM

This looks like nothing to do with malware and more to do with your Logitech setpoint.

The Exception Code: c0000005 refers to a unknown application malfunctioning and it may be that your setpoint is the cause. I checked and setpoint applies to those very useful peripherals the mouse and the keyboard.

I would uninstall and reinstall the program and see if that solves the problem.
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#7 m0le

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Posted 18 January 2010 - 07:05 PM

Are you still there, noho?
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#8 m0le

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Posted 20 January 2010 - 09:07 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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