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Something seriously wrong with computer...need help.


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8 replies to this topic

#1 chickensandwich

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Posted 02 January 2010 - 06:15 PM

Hi, first time using this, or any computer forum in fact. Would really appreciate help with whats going on here.
(I'm running Windows XP) and using Mozilla Firefox

There's a number of things wrong with the family computer.

1) When clicking on Google searches I usually get redirected to other websites. (Only seems to be Google search engine, Dogpile.com has been working fine so i set it as home page and can access websites via that.)
2)Typing in URl's don't work, i can type them in but nothing happens when i press enter or Go.
3)Can't open Spybot S& D or Malware Bytes' Anti Malware (Nothing happens at all when i go to open them)
4)I'm also hearing strange noises from my speakers, when there's no programs at all running. Sounds like a radio station, it's really weird. Dont know if this is related to 1) - 3) but it all started at the same time so it could be.

Edited by chickensandwich, 02 January 2010 - 06:36 PM.


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#2 Satoru

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Posted 02 January 2010 - 06:22 PM

The best thing to do is reinstall your computer. http://pcworld.about.com/magazine/2109p156id111652.htm
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#3 chickensandwich

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Posted 02 January 2010 - 06:29 PM

Thanks for reply. I hope it doesn't come to reinstallling, moved house a lot over the last few years and I don't know where the Windows discs are.

#4 chickensandwich

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Posted 02 January 2010 - 06:33 PM

Ah, after looking at the website a bit more i noticed that there's a section for Hijack This logs, i'll repost this topic there.

#5 boopme

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Posted 02 January 2010 - 06:41 PM

hello,maybe we can save it then.

run this,it may take a few tries...
RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#6 chickensandwich

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Posted 02 January 2010 - 09:37 PM

I used Rkill and it seemed to sort some things out, after using it I could then open Malwarebytes and Spybot. Really appreciate the fast response, thankyou.
Here's my Malwarebytes log: (Ended first scan before it could finish, second one is the scan that finished successfully)

Malwarebytes' Anti-Malware 1.43
Database version: 3484
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

03/01/2010 02:09:34
mbam-log-2010-01-03 (02-09-34).txt

Scan type: Full Scan (C:\|)
Objects scanned: 33215
Time elapsed: 5 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\H8SRTpfucxovdnk.dll (Rootkit.TDSS) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\H8SRTpfucxovdnk.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.



Second scan

Malwarebytes' Anti-Malware 1.43
Database version: 3484
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

03/01/2010 02:26:25
mbam-log-2010-01-03 (02-26-25).txt

Scan type: Quick Scan
Objects scanned: 116029
Time elapsed: 10 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\h8srtd.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Application Data\1176513963 (Rogue.SecurityTool) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\drivers\H8SRThesrubafuy.sys (Malware.Packer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Rob.SHARED\Local Settings\Temp\H8SRT8f8c.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\1176513963\config.udb (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTmbpdwopavh.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTpbivehubal.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\H8SRTpltowygefk.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.

#7 boopme

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Posted 03 January 2010 - 02:55 PM

Hello, sorry not as quick this time.
Run
TDDS Killer
  • Please download TDSSKiller.zip and save it to your desktop.
  • Extract the zip file to your desktop
  • Doubleclick tdsskiller.exe to run it.
  • When it finished press any key to continue.
  • If needed reboot the computer.
Let me know if after a reboot you are still having redirects.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 chickensandwich

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Posted 03 January 2010 - 11:52 PM

Hi Boopeme. Thanks again for the help.

Everything seems to be back to normal now, think the last Malwarebytes scan i did sorted it out. Clever virus though, managing to stop you from opening the programs used to remove them. Google works fine and i can open and use all my files again.

I ran TDSSKILLER and updated and ran MalwareBytes but it didn't find anything, so i won't post the log.

Anyways, thankyou so much. Hopefully you won't hear from me again :thumbsup:

#9 boopme

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Posted 04 January 2010 - 12:00 AM

LOL, yes I will. I still think we got a little more junkola on here.. :thumbsup:

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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