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Unsupported 16-bit application

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#1 pam54


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Posted 02 January 2010 - 02:51 PM

Hello All, Happy New Year.
I have a new laptop at last and it has Windows 7. I've been doing quite well with all the new features but have hit a problem trying to load my family tree programme. It won't load and I get the message: 'Unsupported 16-bit application. The programme or feature "\??\E:\Setup.exe" cannot start or run due to incompatability with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.'

Will this mean I have to buy a new programme or may there be some sort of upgrade? I have tried to contact the company but they are still on Christmas holiday. If I have to upgrade will I still be able to use all the data I have got saved when using the old laptop and family tree? Sorry if this sounds basic to you but it is way beyond me. All my other programmes have loaded with no problem.
Best wishes.

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#2 garmanma


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Posted 02 January 2010 - 03:25 PM

You can try the Compatibility mode
You can even try this
Posted Image
why won't my laptop work?

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#3 pam54

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Posted 02 January 2010 - 04:35 PM

I tried your first suggestion and that won't work but I have read your second and think that is the way to go. I'll try it tomorrow. Thanks very much for the help, much appreciated.

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