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computer freezing when running word 2007


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#1 goldeeneyes

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Posted 02 January 2010 - 02:47 PM

I opened word 2007 and typed one word. The computer completely froze, no mouse etc. I manually powered the computer off and restarted. The same thing happened. I ran chkdisk and no bad files were found.
I ran sfc/scannow and at 76% completed received the error "Windows Resource Protection could not perform the requested operation."
I tried to run word again and noticed an error message at the bottom of the screen. "SynType" was all I was able to write down before it disappeared. I was unable to recreate the message.

I tried to to run office diagnostic and it froze at "startup running pkg 3 of 15" I am currently unable to access the start menu. I am on the same computer. The problem only seems to happen (so far) in word.

Edited by goldeeneyes, 03 January 2010 - 12:51 AM.


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#2 doinmeedin

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Posted 02 January 2010 - 03:20 PM

Have you read this http://support.microsoft.com/kb/928723 apparently Word 2007 has an alert system so you can look into errors further !

Good Luck hope this helps you ! :huh:

P.S If this don't help you try running some virus scans !

Edited by doinmeedin, 02 January 2010 - 03:22 PM.

If life is not an option then why are we not given the option in the first place !


#3 goldeeneyes

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Posted 02 January 2010 - 03:33 PM

Thanks, I read the article, but since I cannot recreate the error message, which has to be up when running AlertID, so far it hasn't helped.
I did however receive two new errors while on the website:

WINWORD.EXE-Corrupt disk
excetion processing message 0xc0000032 parameters 0x761691BO 0x761691BO 0x761691BO 0x761691BO

I also forgot to list my specs: I am running Windows Vista Home Premium 32 bit on a Toshiba Satellite L305-S5875

I have run AVG, MCaffee Security Scan and Windows Defender and all show no viruses

Edited by goldeeneyes, 02 January 2010 - 03:44 PM.


#4 GamerX

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Posted 02 January 2010 - 04:09 PM

Thanks, I read the article, but since I cannot recreate the error message, which has to be up when running AlertID, so far it hasn't helped.
I did however receive two new errors while on the website:

WINWORD.EXE-Corrupt disk
excetion processing message 0xc0000032 parameters 0x761691BO 0x761691BO 0x761691BO 0x761691BO

I also forgot to list my specs: I am running Windows Vista Home Premium 32 bit on a Toshiba Satellite L305-S5875

I have run AVG, MCaffee Security Scan and Windows Defender and all show no viruses


Sounds like something is corrupt, have you tried to re-install Word 2007 to see if that resolves the problem???

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#5 goldeeneyes

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Posted 02 January 2010 - 05:53 PM

I haven't tried to reinstall word since it has now infected other operations.

I am now having to use a different computer since mine is either freezing right away, or running so slow that it appears to be frozen.

Edited by goldeeneyes, 02 January 2010 - 06:46 PM.


#6 zbd

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Posted 02 January 2010 - 07:22 PM

Have you tried what is mentioned here?

http://ezinearticles.com/?Troubleshooting-...ms&id=39981

#7 goldeeneyes

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Posted 02 January 2010 - 07:37 PM

Yes, I have tried everything except the antimalware. The only reason I haven't done that is because I freeze before it can be downloaded.

#8 doinmeedin

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Posted 04 January 2010 - 12:11 PM

Why don't you reboot into safe mode with networking and download malwarebytes or superantispyware then run one of those !

If life is not an option then why are we not given the option in the first place !





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