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Afraid pc is still infected!


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#1 pekingese727

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Posted 02 January 2010 - 10:52 AM

Sorry if this gets long! But let me start by saying I'm terribly computer illiterate! So if you can help me, please make it as easy as possible for me to understand :( I have a refurbished computer purchased a couple years ago from a local store, running windows xp.
A couple weeks ago (give or take a few days) my computer started to slow down a great deal when I was trying to log into firefox. At the time I was using avg 8.5 for protection along with the windows firewall, and it did not detect anything wrong. However if I would reboot my pc, it would log me into firefox fairly quickly. I knew there was something wrong and there's a guy at work that is somewhat computer savvy. I thought avg caught EVERYTHING. Didn't know it wouldn't do spyware etc. He gave me a disk with the free copy of IObit Security 360, Malwarebytes, cwshredder, avg9 and hijack this on it. He also told me to go get housecall which i did, and suggested i run a scan at onecare.live.com on their free protection scan.
So the first thing i did was run housecall as i remembered it being a bit of a help in the past. It found some stuff and got rid of it. I then ran the scan at onecare, again found stuff. I then updated my avg, to avg 9, it found nothing and then ran the IObit, malware bytes and cw shredder. The cwshredder was the only thing that didn't find anything. I know some logs were kept but not sure which ones to know what was cleaned off my pc.
I ran a registry fix, used the cleanup tools in iobit, and then made sure windows defender was running as well.
At this point all programs and scans are coming back clean, however I had not run the IO clean up tools on my hubby's desktop, and something saying hijackadware kept coming back everytime i'd reboot. I ran the IO cleanup on my husband's desktop and it seems to have gone away now upon reboot. However, I'm still paranoid after having nearly lost a computer to problems in the past. The adware is no longer returning. Everything is coming back clean now.
I downloaded hijack this, and of course, don't know what needs kept and what should go. So i haven't done anything with it but scan.
Something else troubling me, which it could be because i'm scanning so much now because i'm paranoid, is it tells me i've run out of memory to complete such and such an action but if I re-boot it's fine. It's only done that twice now, it's not a CONSTANT thing.
I also wanted to note for the record, sometimes when I'm on the pc i'm hearing a little bit of grinding, grating like noises coming from my hard drive as it's processing things. I hadn't noticed it with this particular machine before, but i can't swear it wasn't doing it before, and that I'm just now noticing because I'm paranoid. However i do honestly think it is worse than it was before. I used to have an old IBM that sounded like a freight train with the same noises and it was fine!
So any help would be awesome...tell me what you need for me to do. Thanks so much!

I ran the dds and will attach it. However when i ran the root repeal, the warning did come up, and i clicked okay and it will not run the program at all! Any suggestions on that? I even deleted it and redownloaded it from here. And again, it will not run/execute after i click okay to run.

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#2 pekingese727

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Posted 03 January 2010 - 02:54 PM

I tried to run root repeal again today and for some reason it's working! The first file is for my C drive (my main drive) The second file is for my E drive (which i use for back-up and storage, although i'm not sure if it's a physically seperate hard drive or only a partitioned section of my main drive)
Hope this helps you help me!

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#3 etavares

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Posted 10 January 2010 - 09:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  • Click on the My Controls link at the top of the page to enter your control panel.
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  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#4 pekingese727

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Posted 10 January 2010 - 09:37 PM

Thank you! Please read the previous posts above to see the issues I've been having...and a few other strange things are happening in addition to the above things. I went to print something the other day and it told me that i have the wrong cartridges etc (which i don't) but it did print. And I have a little dock thing that reads my card for my digital camera and it won't perform certain functions now when I go to upload pictures. Just weird little things like that. I downloaded SUPERantispyware as well in addition to what antispyware i have and again, found nothing other than a few cookies which i deleted. I also downloaded AVG rootbuster and it's showing nothing wrong. It just doesn't "feel right" and i'm getting those glitches mentioned here and in the posts above, plus it seems like i'm hearing more and more of the static/grating noise as i work, but again, that too is now and then, not constant. Some days i hear nothing, others its pretty noticable even when i'm performing the same functions.
So as asked, I just ran a new dds file for you to look at and will attach it.
Thanks again

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#5 m0le

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Posted 12 January 2010 - 02:58 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------


The logs look okay so let's do a few scans and see if anything appears.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Then

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Finally an online scan to take a look or infected files (and I'm also looking at some of the Firefox profile on RootRepeal)

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
That should give us a good idea as to whether there is malware or not here.
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#6 pekingese727

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Posted 12 January 2010 - 09:46 PM

Thank you! Got the quick scan done on the dr web cureit...no viruses were found...gonna set the full scan in a few when i go to bed and let it run overnight, takes forever, i have a ton of stuff on here. So i'll get the log in the morning on that one. I will try and get everything ran asap. Just wanted to post a reply so you know I'm working on getting it all done and reported back to you. Just the scans take a while and during the week, i only have a few hours before and after work to get them done. Thanks again!

#7 pekingese727

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Posted 13 January 2010 - 10:19 PM

Okay, I ran the DrWeb scans, both the quick and complete. It did not show me a chance to save a log? But there were 0 threats/items found on both scans.

The same with the ESET scan, did not give me an opportunity to save a log, but again it said there was nothing found.

My Malwarebytes said the same...that one i do have the log and it's posted below and i scanned ALL drives it offered availability to scan.

Malwarebytes' Anti-Malware 1.44
Database version: 3553
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/13/2010 6:09:51 AM
mbam-log-2010-01-13 (06-09-51).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 215168
Time elapsed: 57 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


If there's anything else i need to do let me know. I can't figure out the lack of memory thing popping up now and i have to reboot to perform some tasks now and then, plus the glitches with my camera card dock not working right, and my printer telling me it has the wrong cartridges, also the noises from the hard drive worry me. I may be worried about nothing but better safe than sorry after I saw all the stuff i had cleaned up before i found this forum and posted here. lol Thank you!

#8 m0le

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Posted 14 January 2010 - 03:46 PM

Whatever is going on with your PC doesn't sound or act like malware and this is likely to be a hardware issue.

I suggest you post a query there.

In the meantime I will hold this topic open for five days and if you need to come back to me then just post or PM me. :(
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#9 m0le

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Posted 19 January 2010 - 07:38 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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