Posted 03 January 2010 - 03:05 PM
I became a member to express my appreciation. I was using a work laptop from home and was infected with "Internet Security 2010". The Symentec software my company uses offered no protection. I went to their web page, and they wanted to charge me 99.00 to remotely access and resolve the issue. I decided to try it on my own, and found your site. I took your recommendations, and it appears to have resolved the issue.
The MALAREBYTES software is great! It took about 2 hours to complete the scan, but it was well worth it.
I did download Comodo Antivirus from Download.com which allowed me to terminate the rogue applications. The CTR-ALT-DEL combo would not allow me to terminate anything. Once I downloaded this software, I was able to terminate the applications, and then follow your advice and resolve the issue.
All of that to say THANK YOU! I really appreciate the help.
Kevin from Cincinnati