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Was surfing when computer froze, found some viruses and spyware w/ current software but didn't fix freezng problem.


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2 replies to this topic

#1 Bithand

Bithand

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Posted 02 January 2010 - 09:06 AM

I was surfing yesterday when with multiple browser windows open when my browser froze. I noticed that other items weren't working properly like my tool bar wouldn't re-appear. I tried a CTL-ALT-DELETE but it wouldn't close any of the open processes. I tried to shut down and that wouldn't work either so I did a hard shut down and restarted in safe mode. I then ran Spysweeper twice and McAffee twice in safe mode which each identified a few items and deleted or quarentined them. I then tried to restart my computer which initally froze in the boot up process. I powered down and tried again. My machine restarted but after a few minutes of running will lock up again. I can only seem to operate in SafeMode which I'm doing now. I did manage to run Hijackthis in normal mode which you see below. Thanks for your help in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:51:53 PM, on 1/1/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\CA\SC\CAM\bin\cam.exe
C:\Program Files\PCD32\client32.exe
C:\Program Files\BakerHughes\GlobalConnect\cvpnd.exe
C:\WINNT\system32\enstart.exe
C:\WINNT\system32\PMService.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\BHI Global Connect\BHI Global Connect\FLUtilsSvc.exe
C:\Program Files\McAfee\VirusScan Enterprise\EngineServer.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINNT\system32\mfevtps.exe
C:\Program Files\Novadigm\radexecd.exe
C:\Program Files\Novadigm\radsched.exe
C:\Program Files\Novadigm\Radstgms.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\BHI Global Connect\BHI Global Connect\ServiceMgr.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\Program Files\CA\DSM\bin\caf.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\CA\DSM\Bin\cfsmsmd.exe
C:\Program Files\CA\DSM\Bin\ccnfagent.exe
C:\Program Files\CA\DSM\Bin\cfnotsrvd.exe
C:\Program Files\CA\DSM\Bin\ccsmagtd.exe
C:\Program Files\CA\DSM\Bin\amswmagt.exe
C:\WINNT\Explorer.EXE
C:\Program Files\CA\DSM\PMAgent\capmuamagt.exe
C:\Program Files\CA\DSM\Bin\cfftplugin.exe
C:\WINNT\system32\hkcmd.exe
C:\WINNT\system32\igfxpers.exe
C:\Program Files\DellTPad\Apoint.exe
C:\PROGRA~1\Novadigm\radtray.exe
C:\WINNT\system32\igfxsrvc.exe
C:\Program Files\Novadigm\RADREXXW.EXE
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\Program Files\Microsoft Office Communicator\Communicator.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINNT\system32\userinit.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bakerhughesdirect.com/cgi/bhi/m...age/welcome.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.bakerhughesdirect.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] "C:\WINNT\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINNT\system32\hkcmd.exe"
O4 - HKLM\..\Run: [Persistence] "C:\WINNT\system32\igfxpers.exe"
O4 - HKLM\..\Run: [Apoint] "C:\Program Files\DellTPad\Apoint.exe"
O4 - HKLM\..\Run: [Radia User Process] "C:\PROGRA~1\Novadigm\Radskman.exe" uid=$MACHINE,mname=RADIA,dname=SOFTWARE,cop=N,ask=N,cat=M,context=U,local=Y,flushu=N,hreboot=N,ind=N,userfreq=0
O4 - HKLM\..\Run: [RUNRADTRAY] "C:\PROGRA~1\Novadigm\radtray.exe"
O4 - HKLM\..\Run: [EPA_EZ_GPO_Tool] "C:\WINNT\system32\EZ_GPO_Tool.exe"
O4 - HKLM\..\Run: [BHI Wireless C2 Profile Import] "C:\Program Files\Novadigm\RADREXXW.EXE" "C:\WINNT\ITTools\Intel_PROSet\C24allIMPORT.REX"
O4 - HKLM\..\Run: [CAF_SystemTray] "C:\Program Files\CA\DSM\bin\cfSysTray.exe"
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] "KHALMNPR.EXE"
O4 - HKLM\..\Run: [Dell QuickSet Radio Toggle] "c:\Program Files\Dell\QuickSet\WiFi_Radio_Toggle.lnk"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [COMMUNICATOR] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_04\bin\npjpi142_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.bhicms
O15 - Trusted Zone: http://bhidfwrap01.ent.bhicorp.com
O15 - Trusted Zone: http://*.bravacel
O15 - Trusted Zone: http://*.bravahou
O15 - Trusted Zone: http://*.CelleWeb
O15 - Trusted Zone: http://*.DMSQUERY
O15 - Trusted Zone: http://*.dmsquerycel
O15 - Trusted Zone: http://*.dmsquerydev
O15 - Trusted Zone: http://*.dmsqueryhou
O15 - Trusted Zone: http://*.gt90
O15 - Trusted Zone: http://*.INSOURCECEL
O15 - Trusted Zone: http://*.Inview
O15 - Trusted Zone: http://*.materials
O15 - Trusted Zone: http://*.wrap
O15 - Trusted Zone: http://*.wrapAP
O15 - Trusted Zone: http://*.wrapAP2
O15 - Trusted Zone: http://*.wrapEARC
O15 - Trusted Zone: http://*.wrapEARC2
O15 - Trusted Zone: http://*.wrapLA
O15 - Trusted Zone: http://*.wrapME
O15 - Trusted Zone: http://*.wrapME2
O15 - Trusted Zone: http://*.wrapNA
O15 - Trusted Zone: http://*.wrapteam
O15 - Trusted Zone: http://*.wraptest
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1234205830828
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ent.bhicorp.com
O17 - HKLM\Software\..\Telephony: DomainName = ent.bhicorp.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ent.bhicorp.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ent.bhicorp.com,unix.bhicorp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ent.bhicorp.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = ent.bhicorp.com,unix.bhicorp.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = ent.bhicorp.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = ent.bhicorp.com,unix.bhicorp.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ent.bhicorp.com,unix.bhicorp.com
O20 - Winlogon Notify: CAF - C:\Program Files\CA\DSM\Bin\cfwlogon.dll
O20 - Winlogon Notify: faIPolDev - faIPolDev.dll (file missing)
O20 - Winlogon Notify: FLWLEvents - C:\WINNT\system32\FiberlinkNetProv.dll
O23 - Service: Extend360 Enforcement Agent (BESClient) - BigFix Inc. - C:\Program Files\BigFix Enterprise\BES Client\BESClient.exe
O23 - Service: CA Message Queuing Server (CA-MessageQueuing) - CA, Inc. - C:\Program Files\CA\SC\CAM\bin\cam.exe
O23 - Service: CA DSM r11 Common Application Framework. (caf) - CA - C:\Program Files\CA\DSM\bin\caf.exe
O23 - Service: Client32 - NetSupport Ltd - C:\Program Files\PCD32\client32.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\BakerHughes\GlobalConnect\cvpnd.exe
O23 - Service: sys host (enstart) - Unknown owner - C:\WINNT\system32\enstart.exe
O23 - Service: Energy Star™ EZ GPO Power Management Configuration Tool (EPA_GPO_PMService) - TerraNovum - C:\WINNT\system32\PMService.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Fiberlinkcomm Wireless Engine - Unknown owner - C:\Program Files\BHI Global Connect\BHI Global Connect\WENGINE2\BWEngine.exe
O23 - Service: Fiberlinkcomm WMonitor - Boingo Wireless, Inc. - C:\Program Files\BHI Global Connect\BHI Global Connect\WENGINE2\WMonitor.exe
O23 - Service: System Connect Util Service (FLUtilsSvc) - Fiberlink Communications Corp. - C:\Program Files\BHI Global Connect\BHI Global Connect\FLUtilsSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: McAfee Engine Service (McAfeeEngineService) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\EngineServer.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINNT\system32\mfevtps.exe
O23 - Service: HP Client Automation Notify Daemon (radexecd) - Hewlett-Packard - C:\Program Files\Novadigm\radexecd.exe
O23 - Service: HP Client Automation Scheduler Daemon (radsched) - Hewlett-Packard - C:\Program Files\Novadigm\radsched.exe
O23 - Service: HP Client Automation MSI Redirector (Radstgms) - Hewlett-Packard - C:\Program Files\Novadigm\Radstgms.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Extend360 Agent (ServiceMgr) - Fiberlink Communications Corp. - C:\Program Files\BHI Global Connect\BHI Global Connect\ServiceMgr.exe
O23 - Service: SolidWorks Licensing Service - SolidWorks - C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe

--
End of file - 13463 bytes

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#2 etavares

etavares

    Bleepin' Remover


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Posted 10 January 2010 - 09:05 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  • Click on the My Controls link at the top of the page to enter your control panel.
  • Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.
  • Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 extremeboy

extremeboy

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Posted 16 January 2010 - 12:08 PM

Hello.

Due to Lack of feedback, this topic is now Closed

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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