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AntiMalware2009 & MalwareDefense infection. Can't open Malwarebytes at all to remove.


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#1 Christel17

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Posted 02 January 2010 - 04:03 AM

Somehow got "anti-malware 2009" AND "malware defense" today, and, I fear there may be others lurking. However those are the two of which I am sure. I immediately realized what was happening of course, and didn't let the malware remove my Malwarebytes.

However, everything froze, and upon restart neither Malwarebytes nor my AV Security Suite (it's McAfee) will open or run. Neither run at star-tup now or show up in my tray, either. Initially, after this first restart, there was a message from windows security (I run XP pro) saying I was unprotected--obviously-- but also stating that I was missing crucial window updates. Turns out, it was Nvidia driver updates, which are hardly crucial I think, but because I couldn't open or run Malwarebytes, I restarted again. After yet another restart, I downloaded and re-installed McAfee... to no avail. It's in my files, it just will not run (or it doesn't appear, so I can't see if it's running). I did the same with Malwarebytes when I still couldn't open it...I downloaded a new setup file, which sits, 7 HOURS later, on my desktop, never running, not able to be opened when I click it.

Does anyone here have any ideas as to what else I can do? How to get Malwarebytes open, or how to remove the insidious files without it? I have run HiJack This, and can submit the log if it will allow someone to help me with this situation.

I appreciate any help you can provide, and meanwhile I'm backing up extra files (because this is by far the worst, most annoying malware attack I've ever experienced). I think I've provided all the pertinent information I can, but let me know if I've overlooked something.

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#2 boopme

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Posted 02 January 2010 - 11:09 AM

Hello, run RKill.... then quickly run MBAM and post the log.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Christel17

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Posted 02 January 2010 - 11:41 PM

Couldn't get MBAM to run all the way through for my first several tries. Then when it did, it got the first log below, but then it rebooted, so I ran rkill and MBAM again upon restart and got the second log (with different infected files listed).

First log:
mbam-log-2010-01-02 (06-47-17).txt

Scan type: Full Scan (C:\|)
Objects scanned: 235352
Time elapsed: 1 hour(s), 22 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\SYSTEM32\H8SRTmixetsiawc.dll (Rootkit.TDSS) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Malware Defense (Rogue.MalwareDefense) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\SYSTEM32\H8SRTmixetsiawc.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\krl32mainweq.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.


Second Log

Malwarebytes' Anti-Malware 1.43
Database version: 3483
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/2/2010 7:53:20 PM
mbam-log-2010-01-02 (19-53-20).txt

Scan type: Full Scan (C:\|)
Objects scanned: 233904
Time elapsed: 3 hour(s), 33 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\h8srtd.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP1510\A0234955.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\DRIVERS\H8SRTajonblrdyu.sys (Malware.Packer) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\H8SRTdrwqqbrsip.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\H8SRTjomolwgrqo.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\H8SRTwymrdujxva.dat (Rootkit.TDSS) -> Quarantined and deleted successfully.


Thanks in advance for any help you can provide.

Edited by Christel17, 02 January 2010 - 11:42 PM.


#4 boopme

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Posted 03 January 2010 - 03:24 PM

Hi we need to do a bit more as this is a stubborn malware..
Please run.
TDDS Killer
  • Please download TDSSKiller.zip and save it to your desktop.
  • Extract the zip file to your desktop
  • Doubleclick tdsskiller.exe to run it.
  • When it finished press any key to continue.
  • If needed reboot the computer.
Let me know if after a reboot you are still having redirects.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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