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Serious Windows Firewall Problem...


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#1 TheBobfather

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Posted 01 January 2010 - 08:51 PM

I downloaded a music file and, upon opening, all hell has broken loose. Ever since I've been trying to solve a problem with windows firewall. It keeps popping up with messages like 'Security Center Alert - High Risk - Backdoor.Win32.Agent.ich', but the file name varies with each popup. The only choice it gives me is 'Enable Protection', if I click on this an installation bar pops up and then nothing happens. Also, Security Center says it cannot find my anti-virus software - I've since tried re-installing nortorn and clicking on 'change the way security center alerts me' but it won't let me.

Also, my internet connection is no longer working (i'm currently using my other computer), and neither are any of the drivers I've plugged into my USB ports. When I try to open one of the USB drivers, Comodo asks for me to allow or block 'run.exe', which I have of course blocked.

I've tried a virus scan, installing & running 'super anti-spyware', downloading and using a new anti-virus kit and NOTHING is working. Not being able to connect to the internet means I cannot download the latest software for the different anti-virus software I've used. Please help!

Edited by TheBobfather, 01 January 2010 - 08:54 PM.


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#2 Queen-Evie

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Posted 01 January 2010 - 09:06 PM

Unfortunately your system is infected. What you think are alerts by Windows firewall are in reality malware designed to look like it's coming from Windows firewall. DO NOT click on anything in those alert windows. DO NOT purchase anything they want you to purchase. DO NOT let it scan your computer. If it wants you to download anything DON'T.

Since your system is infected, I'm alerting the moderators to your post-one of them will move it to AM I INFECTED forum, where you will receive expert help to rid your machine of the infection.

Your connection and USB issues could be caused by the malware. One other thing to note: if you have Comodo firewall, your Windows firewall should be disabled. And if it is disabled, it won't send you any alerts.

edit to add: hamluis has already reported your topic to the moderators.

NOTE TO MODS: please delete my reply when you move this topic.

Edited by Queen-Evie, 01 January 2010 - 09:08 PM.


#3 TheBobfather

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Posted 01 January 2010 - 09:31 PM

Thank you very much! I look forward to more help.

#4 boopme

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Posted 01 January 2010 - 10:04 PM

Hello and welcome. From what you say already please consider this:
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.



If you cannot use the Internet,you will need access to another computer that has a connection.
From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program.
If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

You will also need Rkill and have to run it before MBAm.

RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.

***
Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.


MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 01 January 2010 - 11:29 PM.

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