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Blue screen error


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5 replies to this topic

#1 kevin35

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Posted 01 January 2010 - 08:05 PM

I was infected last night with the worm.win32.netsky virus......after following your directions for removal (which was successful) I now have had several blue screen errors that seem to be related to processes associated with disk cleanup, disk defrag and trying to download an hp update. I have never had a blue screen error prior to these with this computer. Any ideas on a possible problem and fix?

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#2 OldGrumpyBastard

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Posted 01 January 2010 - 08:19 PM

If you are asking for help with Blue Screen Errors, much more detailed information is needed from your end...

http://www.bleepingcomputer.com/forums/t/74712/how-to-find-bsod-error-messages/

Read this topic and download and use the debugging tools...Once done post your findings here and we may possibly be able to help you fix things.
Does this look like an OldGrumpyBastard or what?

#3 kevin35

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Posted 01 January 2010 - 08:23 PM

thanks

#4 kevin35

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Posted 01 January 2010 - 08:53 PM

Here is the debugging log from the blue screen errors I described in my first post....any help is greatly appreciated!!




Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini010110-05.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.090804-1435
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Fri Jan 1 18:25:30.296 2010 (GMT-6)
System Uptime: 0 days 0:39:52.843
Loading Kernel Symbols
...............................................................
..............................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 40000080, {86c37130, 86512e68, 805511e4, 1}

Unable to load image Rtenicxp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rtenicxp.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtenicxp.sys
Probably caused by : Rtenicxp.sys ( Rtenicxp+529f )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BUGCODE_ID_DRIVER (40000080)
This is the NDIS Driver Bugcheck for Windows 2000 and Windows XP.
For Windows Server 2003 and later, see 0x7C, BUGCODE_NDIS_DRIVER.
DESCRIPTION
The meaning of the bug check parameters cannot be determined by examining the
parameters alone. You must also examine the text of a DbgPrint message.
For details, see either the debugger documentation or the DDK documentation.
Arguments:
Arg1: 86c37130
Arg2: 86512e68
Arg3: 805511e4
Arg4: 00000001

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

BUGCHECK_STR: 0x40000080

PROCESS_NAME: Idle

LAST_CONTROL_TRANSFER: from f7417821 to 804f9f43

STACK_TEXT:
80550f64 f7417821 40000080 86c37130 86512e68 nt!KeBugCheckEx+0x1b
80550fc4 f688229f 86c37130 805511e4 00000001 NDIS!ethFilterDprIndicateReceivePacket+0x5fe
WARNING: Stack unwind information not available. Following frames may be wrong.
805513fc f68850c3 865ad000 86c37130 865ad190 Rtenicxp+0x529f
80551410 f740ce99 865ad000 8055c0c0 ffdff9c0 Rtenicxp+0x80c3
80551428 80545e7f 865ad1a4 865ad190 00000000 NDIS!ndisMDpcX+0x21
80551440 8055be60 ffdffc50 00000000 8055be60 nt!KiRetireDpcList+0x61
80551450 80545d64 00000000 0000000e 00000000 nt!KiIdleThread0
80551454 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28


STACK_COMMAND: kb

FOLLOWUP_IP:
Rtenicxp+529f
f688229f ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: Rtenicxp+529f

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Rtenicxp

IMAGE_NAME: Rtenicxp.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45c8b02e

FAILURE_BUCKET_ID: 0x40000080_Rtenicxp+529f

BUCKET_ID: 0x40000080_Rtenicxp+529f

Followup: MachineOwner
---------

#5 hamluis

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Posted 01 January 2010 - 09:09 PM

The file mentioned...rtenicxp.sys...appears to be a Realtek networking driver.

If you have an onboard NIC using Realtek drivers...I suggest that you uninstall them (using Device Manager) because they probably are damaged...and replace them with fresh drivers (either the same ones or updated).

Louis

#6 OldGrumpyBastard

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Posted 01 January 2010 - 09:25 PM

Rtenicxp.sys is a Realtek NIC driver. Open up the device manager...Look for Realtek NIC driver and choose to either update or roll back the driver. You may even need to go to your manufacturers web site and download it from them if the above steps don't work. This is the driver for your network card...

Looks like Louis beat me to this, LOL...

Edited by OldGrumpyBastard, 01 January 2010 - 09:26 PM.

Does this look like an OldGrumpyBastard or what?




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