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Virus found, unsure of type, says to remove manually


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#1 kathi

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Posted 01 January 2010 - 06:08 PM

Ok, this is my parents computer...I'm only in town for 24 hours...they say the computer is running VERY slow, which I see that it is. They have run all of the virus scans I've told them to run and they said that there were 68 virus' but they could only remove 63. that the other 5 need to be removed manually. Unfortunately this is all of the info I have and I just don't have the time to rerun everything before I leave again. Can someone please take a quick look at the logs to see if you notice anything?!

Thank you in advance


DDS (Ver_09-12-01.01) - NTFSx86
Run by Kerry Richards at 15:51:36.00 on Fri 01/01/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.319 [GMT -7:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\bmwebcfg.exe
C:\Program Files\Bonjour\mDNSResponder.exe
svchost.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Option\GlobeTrotter Connect\GtDetectSc.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kodak\AiO\center\KodakSvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Kodak\AiO\Center\AiOHomeCenter.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAFA.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Kerry Richards\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.scroogle.org/cgi-bin/scraper.htm
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: MRI_DISABLED - No File
BHO: {971F630E-AD68-4d6e-B0C3-1C627AAC80F1} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
EB: MRI_DISABLED - No File
uRun: [My Web Search Community Tools] "c:\program files\mywebsearch\bar\1.bin\m3IMPipe.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [RegPowerClean] "c:\program files\winferno\registrypowercleaner\RegPowerClean.exe"
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [EPSON Stylus CX7800 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatiafa.exe /fu "c:\windows\temp\E_SB9.tmp" /EF "HKCU"
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [EPSON Stylus CX7800 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATIAFA.EXE /P26 "EPSON Stylus CX7800 Series" /O6 "USB001" /M "Stylus CX7800"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [<NO NAME>]
mRun: [AT&T Communication Manager] "c:\program files\at&t\communication manager\ATTCM.exe" -a
mRun: [Conime] %windir%\system32\conime.exe
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: &Search - ?p=ZJ
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
LSP: bmnet.dll
Trusted Zone: download.com
Trusted Zone: moove.com
Trusted Zone: turbotax.com
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7}
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll

============= SERVICES / DRIVERS ===============

R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2006-9-6 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2006-9-6 54968]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-7-19 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-7-19 169632]
R2 GtDetectSc;GtDetectSc;c:\program files\option\globetrotter connect\GtDetectSc.exe [2008-4-30 200704]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKDiscovery.exe [2009-5-4 279960]
R2 KodakSvc;Kodak AiO Device Service;c:\program files\kodak\aio\center\KodakSvc.exe [2009-4-17 32768]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-9-27 1813232]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-12-19 102448]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-8-22 231424]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091225.002\naveng.sys [2009-12-25 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091225.002\navex15.sys [2009-12-25 1323568]
S3 ATTRcAppSvc;AT&T RcAppSvc;c:\program files\at&t\communication manager\RcAppSvc.exe [2008-7-11 111896]
S3 BRGSp50;BRGSp50 NDIS Protocol Driver;c:\windows\system32\drivers\BRGSp50.sys [2008-8-28 20608]
S3 BTHprint;Microsoft Bluetooth Printer Class;c:\windows\system32\drivers\bthprint.sys [2008-12-25 36480]
S3 GT72NDISIPXP;GT 72 IP NDIS;c:\windows\system32\drivers\Gt51Ip.sys [2008-2-18 106112]
S3 GT72UBUS;GT 72 U BUS;c:\windows\system32\drivers\gt72ubus.sys [2008-2-8 59008]
S3 HPZs2k12;Storage Class Driver for IEEE-1284.4 (HPZ12);c:\windows\system32\drivers\HPZs2k12.sys [2008-12-25 49944]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-9-27 116464]
S3 ZD1211BU(Hawking);Hawking Hi-Gain Wireless-G USB Dish Adapter(Hawking);c:\windows\system32\drivers\ZD1211BU.sys [2006-8-24 402432]
S3 ZD1211BU(SMC);802.11g Wireless USB2.0 Adapter Driver(SMC);c:\windows\system32\drivers\ZD1211BU.sys [2006-8-24 402432]

=============== Created Last 30 ================

2010-01-01 14:45:54 0 d-----w- c:\docume~1\alluse~1\applic~1\Geek Squad
2010-01-01 14:45:37 262144 ---ha-w- c:\documents and settings\kerry richards\ntuser.dat.LOG1
2010-01-01 14:45:37 0 ---ha-w- c:\documents and settings\kerry richards\ntuser.dat.LOG2
2009-12-25 23:36:07 1409 ----a-w- c:\windows\QTFont.for
2009-12-25 23:36:06 54156 ---ha-w- c:\windows\QTFont.qfn
2009-12-23 16:07:16 0 d-sh--w- C:\found.000
2009-12-16 21:51:52 0 d-----w- C:\MA Desktop
2009-12-16 21:42:15 0 d-----w- C:\desktop
2009-12-08 22:57:04 0 d-----w- c:\docume~1\kerryr~1\applic~1\Canneverbe_Limited
2009-12-08 22:56:56 0 d-----w- c:\docume~1\alluse~1\applic~1\Canneverbe Limited
2009-12-08 22:56:14 7168 ----a-w- c:\windows\system32\drivers\StarOpen.sys

==================== Find3M ====================

2009-12-14 15:47:16 192 ----a-w- c:\docume~1\kerryr~1\applic~1\wklnhst.dat
2009-11-30 22:15:51 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 05:38:36 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 16:20:16 265728 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:30:16 270336 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:19 149504 ------w- c:\windows\system32\dllcache\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:38:18 79872 ------w- c:\windows\system32\dllcache\raschap.dll
2009-10-04 15:54:37 118600 ----a-w- c:\docume~1\kerryr~1\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 15:52:48.04 ===============

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#2 kathi

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Posted 02 January 2010 - 06:39 PM

someone? anyone? running out of time.........


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 10 January 2010 - 08:14 AM.


#3 myrti

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Posted 10 January 2010 - 12:46 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#4 myrti

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Posted 15 January 2010 - 05:19 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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