Hi, new member here. Thanks in advance for any help. I was referred here by someone on the Norton forums.
I have xp sp3 on 2 relatively old computers, a Sony Vaio PCV-RX560 (Media) and an HP Pavilion a1240n (Home), both with OEM intalls with the original XP then upgraded. There are recovery disks for the Vaio. I also have Norton 360 on both.
Recently, Norton started telling me it blocks "Hacktool" on every log in on both machines. Then I found I could no longer run Premiere under my original account on the HP. Created a new account and I could run it.
I was advised in the Norton forums to boot my machines in safe mode and re-scan. Here's my post there
I found out I can't boot in safe mode. The HP simply won't boot in safe mode, the Vaio goes to the boot screen, asks how I'd like to boot, then re-boots to the screen regardless of the options. (HP does the same thing only will allow booting in normal mode) The only way out of the Vaio is to power down.
I was advised to try UBCD4Win to create a boot disk. I did. I booted the Vaio, ran the recommended clean-up software (First of several Youtube tutorials by Mrizos
), found a couple of bots and viruses, quarantined them. Still not able to reboot normally. I was able to copy files to an external disk with UBCD though. Tried the bootfixes in recovery, same results.
Trying to run UBCD on the HP, when superantispyware got to about a thousand warnings (No detections) it declared it was out of memory, could not write a report and closed.
Still getting notices from Norton about Hacktool on the first log in on any account in the HP. At least I can still use it.
Don't know if it's related, but I always get 2 or 3 failed install notices when using the Microsoft update.
Sooo... I have one useless PC and another one suspect. Any advice would be greatly appreciated.
I'm guessing it's time for a new machine (and maybe something other than Norton).