Are you accessing your mail through SmartZone or an email client?
If you use SZ (web-based) set up an email client (Outlook Express which is included with XP, Windows Mail which is included with Vista, Outlook, Thunderbird, Eudora, etc.) If you don't do this, the only way to save your mail is by forwarding it to your Yahoo or AOL mail. If you have a lot of messages, this will take a lot of time, and if you send to many during a session you could be flagged as a spammer. Unfortunately, I don't know the number limit for how many you can safely send. Also, if you forward the mail, it will show YOU as the sender, not the original sender.
An email client will work to save the existing messages. Deal with those, then BEFORE you cancel Comcast, inform your contacts about a change of address. Use your yahoo or aol mail. Once the account is closed, anything sent to it will be bounced back to the sender, not forwarded to another address.
Configure the client to work with Comcast mail. The client will then download all messages from the server into the client.
The messages are stored on your computer, so when you lose access to Comcast mail you'll still have the messages.
If you want to continue to use an email client after changing providers, all you have to do is reconfigure the client through Accounts to work with the new ISP.
NOTE: Downloaded messages will be deleted from the server and no longer visible in SZ unless you configure the client to leave a copy on the server.
Go to your start menu. Look for Email, click it. If you use XP, Outlook Express will open. (The procedure will be the same if you use Windows mail or another email client)
ClickTools in OE/Accounts.
Follow the steps to set it up.
Incoming server: comcast.net
Outgoing server: smtp.comcast.net
When finished, go back to Tools/OPTIONS.
Check the box that says When starting, go directly to my inbox folder.
Close OE, reopen. The messages should download.
IF you have folders in SZ, you'll also have to download those messages.
Easiest way, let the inbox download.
Create a folder, call it Temp or something similar. Move the messages to that folder.
Then create folders in OE that are the same names as those in SZ.
Go to SZ, move the messages from one folder to the inbox, download them to OE.
Once there, move them to the folder you just created.
Continue the process for each SZ folder.
After they've all been moved, you can send the messages from your temp folder back to the inbox.
If you have any problems with the set-up or problems after it's set up:
I'm going to direct you to the Comcast Help Forums. Those forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are forums for computer issues, email issues, security, internet, cable tv, and CDV.
Many times we, the users there, can provide answers tech support and customer service can't.
Click the link below, you'll be sent to the sign in page. Log in with your Comcast user ID (the part before .net) and your password. You will next see a first time forum users page, asking you to choose a screen name for use in the forums. Once you set that up, you'll be taken to the actual forums. http://forums.comcast.net/comcastsupport/
Go to the Email forum.
Click on email clients / Smartzone - HOW-TO
Look at the 2nd post, Outlook, Outlook Express, Windows Mail - setup
Follow the directions carefully.
Make sure all spacing is correct, that you use .net instead of .com (yes, this is a frequent error we see), and that all spelling is correct. (I once spent 2 hours trying to figure out why OE wouldn't work. Turned out I'd typed in .ent instead of .net)
If you use an email client that is not one of the ones mentioned, you can post in the forum for help.
This should solve your problems. If it doesn't you can post your question there in the email forum.
If it works, please post here and let me know.
You will also need to export your address book from SZ to your email client. I'll have to root around SZ for the procedure and will post that later today.
edited to add: before we deal with the address book export/import, do you have Microsoft Excel installed on your computer? This is needed for export/import to work.
Edited by Queen-Evie, 02 January 2010 - 11:27 AM.