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My PC has Rogue.SmartProtector, Rootkit.TDSS and Trojan.DNSChanger


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#1 jinsoop3

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Posted 01 January 2010 - 11:08 AM

My Dell Laptop with XP SP3 is having issues, can you please help me?

MBAM finds Rootkit.TDSS and Trojan.DNSChanger
SuperAntiSpyware finds Rogue.SmartProtector.

The whole thing started with the Malware Defense virus and now that is gone using the instructions on BleepingComputer. Computer logs in very slowly if at all. Scans get held up if I am able to get them to run, usually none of the antivirus software can run at all. If the scanners do find these viruses and gets rid of them, somehow they come back after a reboot or two. Taskmanager won't run from Ctl-Alt-Del.

McAffee was originally on the PC and started having issues early on. So I installed Norton, but it has the same problems. MBAM runs as I downloaded the randomly named executable file. SuperAntiSpyware ran in Safe mode, but not in non Safe Mode.

I would appreciate any guidance offered.

Thank you.

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#2 trev47

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Posted 02 January 2010 - 05:31 PM

Go to http://support.kaspersky.com/viruses/solutions?qid=208280684 and download TDSSKiller and run it.

After it has run try MBAM and then your antivirus (updated of course)

#3 Orange Blossom

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Posted 06 January 2010 - 12:18 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/283528/infected-with-rootkittdss/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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