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internet broswer errors, unable to use/DL anti-virus software(s)


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7 replies to this topic

#1 Desvin

Desvin

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Posted 01 January 2010 - 12:38 AM

I have a few problems that just popped up. I keep getting browser errors on both IE and Firefox, although mostly with IE. It just says that the browser has encountered an error and needs to close, than goes into the error reporting stuff. Not really sure if there is anything in there you might need. If it happens again I will see if I can't get information from it. I had so many error reports that I actually got a bulk window that said I had multiple errors. In addition to this I was having problems searching for anti-virus software. I kept getting re-directed to bogus search pages where they were oh-so-conveniently advertising...Anti-virus Software. More annoying than this is when I went into AVG to run a scan, it said that I had no working components. I ran a scan yesterday and it was definitely working then. I tried to re-download, or upgrade my version, no dice. I also tried to use the free Windows software and it said something about how it couldn't install for some reason or other and that I needed to restart my comp. for it to try again. At this point I gave up. I found a link to TrojanRemover and tried scanning with that. Got a window immediately saying that a file is loaded by a locked Services Registry key named C:\WINDOWS\system32\drivers\H8SRTkntujfxilr.sys and is loaded by HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys. I started poking around the net and found a forum post on this site about something like this and decided to follow the instructions and get some help as I am way out of my league here. When I used the root repeal software I received this: WARNING: The SSDT in our driver has been faked (0x805596800! not sure if that matters. Here is the DDS log.

DDS (Ver_09-12-01.01) - NTFSx86
Run by Owner at 21:05:44.80 on Thu 12/31/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.959.514 [GMT -8:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPConfig.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wltray.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Mozilla Firefox\firefox.exe
c:\PROGRA~1\COMMON~1\MICROS~1\DW\DW20.EXE
C:\WINDOWS\System32\MsiExec.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Documents and Settings\Owner\My Documents\Downloads\trjsetup681.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\is-DK1P1.tmp\trjsetup681.tmp
C:\Documents and Settings\Owner\Application Data\Simply Super Software\Trojan Remover\tvv156.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Documents and Settings\Owner\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.hp.com/
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/
uInternet Settings,ProxyOverride = *.local
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
mRun: [CARPService] carpserv.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [Display Settings] c:\program files\hpq\notebook utilities\hptasks.exe /s
mRun: [QT4HPOT] c:\program files\hpq\one-touch\OneTouch.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [wltray.exe] c:\windows\system32\wltray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
mRunOnce: [AvgUninstallURL] cmd.exe /c start [url="http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAC0AQQAyAEcARwBKAC0AWABaAFYATQBNAC0AMgA"&"inst=NwA5AC0AMgAyADYAMgA4ADMAMAA"&"prod=92"&"ver=9.0.716"]http://www.avg.com/ww.special-uninstallati...uot;ver=9.0.716[/url]
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\iu0mqxap.default\
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJPI142.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPOJI610.dll

---- FIREFOX POLICIES ----
FF - user.js: network.http.max-connections-per-server - 6
FF - user.js: network.http.max-persistent-connections-per-server - 3
FF - user.js: nglayout.initialpaint.delay - 750
FF - user.js: content.notify.interval - 750000
FF - user.js: content.max.tokenizing.time - 2250000
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 ALiIRDA;ALi Infrared Device Driver;c:\windows\system32\drivers\aliirda.sys [2008-12-4 26112]
R3 CALIAUD;Conexant AMC 3D ENVIRONMENTAL AUDIO;c:\windows\system32\drivers\caliaud.sys [2008-12-4 291328]
R3 CALIHALA;CALIHALA;c:\windows\system32\drivers\calihal.sys [2008-12-4 244608]
R3 DP83815;National Semiconductor Corp. DP83815/816 NDIS 5.0 Miniport Driver;c:\windows\system32\drivers\DP83815.sys [2003-7-16 28280]
R4 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys --> c:\windows\system32\drivers\avgrkx86.sys [?]
R4 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys --> c:\windows\system32\drivers\avgtdix.sys [?]
S1 vcdrom;Virtual CD-ROM Device Driver;\??\c:\windows\system32\drivers\vcdrom.sys --> c:\windows\system32\drivers\VCdRom.sys [?]

=============== Created Last 30 ================

2010-01-01 04:46:27 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2010-01-01 04:46:27 75264 ----a-w- c:\windows\system32\unacev2.dll
2010-01-01 04:46:27 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2010-01-01 04:46:27 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2010-01-01 04:46:27 153088 ----a-w- c:\windows\system32\UNRAR3.dll
2010-01-01 04:46:22 0 d-----w- c:\program files\Trojan Remover
2010-01-01 04:46:22 0 d-----w- c:\docume~1\owner\applic~1\Simply Super Software
2010-01-01 04:46:22 0 d-----w- c:\docume~1\alluse~1\applic~1\Simply Super Software
2010-01-01 04:36:42 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-01-01 04:36:42 215920 ----a-w- c:\windows\system32\muweb.dll
2010-01-01 04:36:42 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-01-01 04:36:38 0 d-----w- c:\windows\system32\SoftwareDistribution
2010-01-01 04:15:36 0 d--h--w- C:\$AVG8.VAULT$
2010-01-01 04:13:46 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9
2010-01-01 04:13:11 0 d-----w- c:\windows\SxsCaPendDel

==================== Find3M ====================


============= FINISH: 21:07:46.09 ===============

Attached Files


Edited by Desvin, 01 January 2010 - 12:41 AM.


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#2 Elise

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Posted 10 January 2010 - 10:13 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Desvin

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Posted 10 January 2010 - 11:27 PM

I have not done anything on the computer in question since I last posted. I have updated the logs as asked. When I first ran the gmer scan I got a flash of a blue screen and my computer restarted. Not sure if that was normal or not. I was able to get the error signature, but unable to find the actual data that is sent to microsoft or wherever.

Error Signature;

BCCode : 1000000a BCP1 : 00000001 BCP2 : 00000002 BCP3 : 00000001
BCP4 : 804E3BF8 OSVer : 5_1_2600 SP : 2_0 Product : 768_1



Here is my original description of the problem. Since I haven't used the computer since, I don't know if the problem has changed or not.

I have a few problems that just popped up. I keep getting browser errors on both IE and Firefox, although mostly with IE. It just says that the browser has encountered an error and needs to close, than goes into the error reporting stuff. Not really sure if there is anything in there you might need. If it happens again I will see if I can't get information from it. I had so many error reports that I actually got a bulk window that said I had multiple errors. In addition to this I was having problems searching for anti-virus software. I kept getting re-directed to bogus search pages where they were oh-so-conveniently advertising...Anti-virus Software. More annoying than this is when I went into AVG to run a scan, it said that I had no working components. I ran a scan yesterday and it was definitely working then. I tried to re-download, or upgrade my version, no dice. I also tried to use the free Windows software and it said something about how it couldn't install for some reason or other and that I needed to restart my comp. for it to try again. At this point I gave up. I found a link to TrojanRemover and tried scanning with that. Got a window immediately saying that a file is loaded by a locked Services Registry key named C:\WINDOWS\system32\drivers\H8SRTkntujfxilr.sys and is loaded by HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys. I started poking around the net and found a forum post on this site about something like this and decided to follow the instructions and get some help as I am way out of my league here.

logs posted below. I wasn't completely sure if you only wanted the Attach file for the DDS attached or in the text, so I attached it and also added it after the gmer file.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Owner at 18:29:18.07 on Sun 01/10/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.959.456 [GMT -8:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wltray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\HPConfig.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\TuneUpDefragService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.hp.com/
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/
uInternet Settings,ProxyOverride = *.local
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: WormRadar.com IESiteBlocker.NavFilter: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - AVG Safe Search
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [CARPService] carpserv.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [Display Settings] c:\program files\hpq\notebook utilities\hptasks.exe /s
mRun: [QT4HPOT] c:\program files\hpq\one-touch\OneTouch.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [wltray.exe] c:\windows\system32\wltray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\iu0mqxap.default\
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPJPI142.dll
FF - plugin: c:\program files\java\j2re1.4.2\bin\NPOJI610.dll

---- FIREFOX POLICIES ----
FF - user.js: network.http.max-connections-per-server - 6
FF - user.js: network.http.max-persistent-connections-per-server - 3
FF - user.js: nglayout.initialpaint.delay - 750
FF - user.js: content.notify.interval - 750000
FF - user.js: content.max.tokenizing.time - 2250000
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R3 ALiIRDA;ALi Infrared Device Driver;c:\windows\system32\drivers\aliirda.sys [2008-12-4 26112]
R3 CALIAUD;Conexant AMC 3D ENVIRONMENTAL AUDIO;c:\windows\system32\drivers\caliaud.sys [2008-12-4 291328]
R3 CALIHALA;CALIHALA;c:\windows\system32\drivers\calihal.sys [2008-12-4 244608]
R3 DP83815;National Semiconductor Corp. DP83815/816 NDIS 5.0 Miniport Driver;c:\windows\system32\drivers\DP83815.sys [2003-7-16 28280]
S1 vcdrom;Virtual CD-ROM Device Driver;\??\c:\windows\system32\drivers\vcdrom.sys --> c:\windows\system32\drivers\VCdRom.sys [?]

=============== Created Last 30 ================

2010-01-01 19:39:18 0 d-----w- c:\windows\network diagnostic
2010-01-01 19:38:57 63488 -c----w- c:\windows\system32\dllcache\icardie.dll
2010-01-01 19:38:57 13824 -c----w- c:\windows\system32\dllcache\ieudinit.exe
2010-01-01 19:38:56 380928 -c----w- c:\windows\system32\dllcache\ieapfltr.dll
2010-01-01 19:38:55 991232 -c----w- c:\windows\system32\dllcache\ieframe.dll.mui
2010-01-01 19:38:55 2452872 -c----w- c:\windows\system32\dllcache\ieapfltr.dat
2010-01-01 19:38:30 33792 -c--a-w- c:\windows\system32\dllcache\custsat.dll
2010-01-01 16:10:44 78336 -c--a-w- c:\windows\system32\dllcache\ieencode.dll
2010-01-01 16:10:44 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-01-01 10:07:25 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2010-01-01 10:05:38 128512 -c----w- c:\windows\system32\dllcache\dhtmled.ocx
2010-01-01 10:04:44 453632 -c----w- c:\windows\system32\dllcache\mrxsmb.sys
2010-01-01 10:04:42 333184 -c----w- c:\windows\system32\dllcache\srv.sys
2010-01-01 10:04:39 331776 -c----w- c:\windows\system32\dllcache\msadce.dll
2010-01-01 10:04:35 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll
2010-01-01 10:04:05 683520 -c----w- c:\windows\system32\dllcache\inetcomm.dll
2010-01-01 10:03:17 2136064 -c----w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-01-01 10:03:16 2180352 -c----w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-01-01 10:03:16 2015744 -c----w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-01-01 10:03:15 2057728 -c----w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-01-01 10:03:11 655872 -c----w- c:\windows\system32\dllcache\mstscax.dll
2010-01-01 10:02:26 332800 -c----w- c:\windows\system32\dllcache\netapi32.dll
2010-01-01 10:02:23 1172480 -c----w- c:\windows\system32\dllcache\msxml3.dll
2010-01-01 10:02:13 215552 -c----w- c:\windows\system32\dllcache\wordpad.exe
2010-01-01 05:23:41 0 d-----w- c:\docume~1\owner\applic~1\AVG8
2010-01-01 04:46:27 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2010-01-01 04:46:27 75264 ----a-w- c:\windows\system32\unacev2.dll
2010-01-01 04:46:27 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2010-01-01 04:46:27 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2010-01-01 04:46:27 153088 ----a-w- c:\windows\system32\UNRAR3.dll
2010-01-01 04:46:22 0 d-----w- c:\program files\Trojan Remover
2010-01-01 04:46:22 0 d-----w- c:\docume~1\owner\applic~1\Simply Super Software
2010-01-01 04:46:22 0 d-----w- c:\docume~1\alluse~1\applic~1\Simply Super Software
2010-01-01 04:36:42 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-01-01 04:36:42 215920 ----a-w- c:\windows\system32\muweb.dll
2010-01-01 04:36:42 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-01-01 04:36:38 0 d-----w- c:\windows\system32\SoftwareDistribution
2010-01-01 04:15:36 0 d--h--w- C:\$AVG8.VAULT$
2010-01-01 04:13:46 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9
2010-01-01 04:13:11 0 d-----w- c:\windows\SxsCaPendDel

==================== Find3M ====================

2009-10-29 07:46:59 832512 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:46:50 17408 ------w- c:\windows\system32\corpol.dll
2009-10-13 10:53:29 266752 ----a-w- c:\windows\system32\oakley.dll

============= FINISH: 18:30:04.33 ===============






~~~gmer~~~





GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-01-10 20:15:07
Windows 5.1.2600 Service Pack 2
Running: gtygk498.exe; Driver: C:\DOCUME~1\Owner\LOCALS~1\Temp\kwlyraod.sys


---- System - GMER 1.0.15 ----

Code 85594C78 ZwEnumerateKey
Code 85594B00 ZwFlushInstructionCache
Code 8559538E IofCallDriver
Code 855956E6 IofCompleteRequest

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!IofCallDriver 804E37C5 5 Bytes JMP 85595393
.text ntoskrnl.exe!IofCompleteRequest 804E3BF6 5 Bytes JMP 855956EB
PAGE ntoskrnl.exe!ZwEnumerateKey 8056EF20 4 Bytes JMP 85594C7C
PAGE ntoskrnl.exe!ZwFlushInstructionCache 80576A5A 5 Bytes JMP 85594B04

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)

---- Modules - GMER 1.0.15 ----

Module \systemroot\system32\drivers\H8SRTkntujfxilr.sys (*** hidden *** ) F2DE4000-F2E01000 (118784 bytes)

---- Services - GMER 1.0.15 ----

Service C:\WINDOWS\system32\drivers\H8SRTkntujfxilr.sys (*** hidden *** ) [SYSTEM] H8SRTd.sys <-- ROOTKIT !!!

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys@start 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys@type 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys@imagepath \systemroot\system32\drivers\H8SRTkntujfxilr.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys@group file system
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys\modules
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys\modules@H8SRTd \\?\globalroot\systemroot\system32\drivers\H8SRTkntujfxilr.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys\modules@H8SRTc \\?\globalroot\systemroot\system32\H8SRTovmtkatehr.dll
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys\modules@H8SRTsrcr \\?\globalroot\systemroot\system32\H8SRTcgvrrdujoo.dat
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys\modules@h8srtserf \\?\globalroot\systemroot\system32\H8SRTwkiopcritp.dll
Reg HKLM\SYSTEM\CurrentControlSet\Services\H8SRTd.sys\modules@h8srtbbr \\?\globalroot\systemroot\system32\H8SRTuyavhfbdmc.dll
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys@start 1
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys@type 1
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys@imagepath \systemroot\system32\drivers\H8SRTkntujfxilr.sys
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys@group file system
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys\modules (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys\modules@H8SRTd \\?\globalroot\systemroot\system32\drivers\H8SRTkntujfxilr.sys
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys\modules@H8SRTc \\?\globalroot\systemroot\system32\H8SRTovmtkatehr.dll
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys\modules@H8SRTsrcr \\?\globalroot\systemroot\system32\H8SRTcgvrrdujoo.dat
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys\modules@h8srtserf \\?\globalroot\systemroot\system32\H8SRTwkiopcritp.dll
Reg HKLM\SYSTEM\ControlSet003\Services\H8SRTd.sys\modules@h8srtbbr \\?\globalroot\systemroot\system32\H8SRTuyavhfbdmc.dll

---- Files - GMER 1.0.15 ----

File C:\Documents and Settings\Owner\Local Settings\Temp\H8SRT7fca.tmp 343040 bytes executable
File C:\Documents and Settings\Owner\Local Settings\Temp\h8srtmainqt.dll 16147 bytes
File C:\WINDOWS\system32\drivers\H8SRTkntujfxilr.sys 40448 bytes executable <-- ROOTKIT !!!
File C:\WINDOWS\system32\H8SRTcgvrrdujoo.dat 246 bytes
File C:\WINDOWS\system32\H8SRTovmtkatehr.dll 23040 bytes executable
File C:\WINDOWS\system32\H8SRTuyavhfbdmc.dll 40960 bytes executable
File C:\WINDOWS\system32\H8SRTwkiopcritp.dll 36864 bytes executable

---- EOF - GMER 1.0.15 ----





~~~Attach file for DDS~~~


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 12/4/2008 12:37:31 PM
System Uptime: 1/1/2010 1:52:55 PM (221 hours ago)

Motherboard: Hewlett-Packard | | 0850
Processor: Mobile Intel® Pentium® 4 CPU 2.80GHz | WMT478/NWD | 2791/mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 75 GiB total, 35.563 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP200: 12/5/2009 7:22:22 AM - System Checkpoint
RP201: 12/6/2009 7:57:08 AM - System Checkpoint
RP202: 12/7/2009 10:13:47 PM - System Checkpoint
RP203: 12/8/2009 10:39:00 PM - System Checkpoint
RP204: 12/9/2009 11:05:03 PM - System Checkpoint
RP205: 12/10/2009 9:12:04 AM - Avg8 Update
RP206: 12/12/2009 1:31:24 AM - System Checkpoint
RP207: 12/13/2009 2:20:34 AM - System Checkpoint
RP208: 12/13/2009 9:49:14 AM - Avg8 Update
RP209: 12/13/2009 9:50:06 AM - Avg8 Update
RP210: 12/14/2009 1:05:35 PM - System Checkpoint
RP211: 12/17/2009 11:56:20 PM - System Checkpoint
RP212: 12/19/2009 12:26:43 AM - System Checkpoint
RP213: 12/19/2009 3:49:36 AM - Installed Adobe Reader 9.2.
RP214: 1/1/2002 12:53:53 AM - Installed DirectX
RP215: 1/2/2002 2:00:25 PM - System Checkpoint
RP216: 1/3/2002 9:13:50 AM - Avg8 Update
RP217: 1/4/2002 9:32:20 AM - System Checkpoint
RP218: 1/5/2002 10:32:20 AM - System Checkpoint
RP219: 1/6/2002 11:32:21 AM - System Checkpoint
RP220: 1/7/2002 1:44:24 PM - System Checkpoint
RP221: 1/8/2002 2:32:21 PM - System Checkpoint
RP222: 1/9/2002 3:32:21 PM - System Checkpoint
RP223: 1/10/2002 8:39:44 AM - Avg8 Update
RP224: 1/11/2002 9:19:58 AM - System Checkpoint
RP225: 1/1/2010 3:51:13 AM - System Checkpoint
RP226: 1/1/2010 11:39:06 AM - Software Distribution Service 3.0
RP227: 1/1/2010 11:42:47 AM - Installed Windows XP KB915865.
RP228: 1/1/2010 11:43:20 AM - Installed Windows NLSDownlevelMapping.
RP229: 1/1/2010 11:43:46 AM - Installed Windows IDNMitigationAPIs.
RP230: 1/1/2010 11:45:17 AM - Installed Windows Internet Explorer 7.
RP231: 1/1/2010 11:46:14 AM - Software Distribution Service 3.0

==== Installed Programs ======================

µTorrent
AC3Filter (remove only)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.2
ALi FIR Driver
Any Video Converter 2.7.5
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Belkin Wireless Utility
Bonjour
BufferChm
Comcast High-Speed Internet Install Wizard
Conexant 56K ACLink Modem
Conexant AC-Link Audio
CustomerResearchQFolder
Desktop Zoom
DeviceDiscovery
DeviceManagementQFolder
DivX Codec
DivX Converter
DivX Player
DivX Plus DirectShow Filters
DivX Web Player
DJ_SF_03_D1500_ProductContext
DJ_SF_03_D1500_Software
DJ_SF_03_D1500_Software_Min
DP8381x 10/100 PCI Network Adapter Driver
eSupportQFolder
GPBaseService
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB976098-v2)
HP Customer Participation Program 10.0
HP Deskjet D1500 Printer Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HP Wireless LAN Driver
HPProductAssistant
HPSSupply
iTunes
Java 2 Runtime Environment, SE v1.4.2
MarketResearch
Microsoft .NET Framework 1.1
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.5.6)
Notebook Utilities
One-Touch Buttons
PSSWCORE
QuickTime
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958470)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB976325)
Shop for HP Supplies
SmartWebPrintingOC
SolutionCenter
SpeedFan (remove only)
Status
Synaptics Pointing Device Driver
Toolbox
TrayApp
Trojan Remover 6.8.1
TuneUp Utilities 2009
UnloadSupport
Update for Windows XP (KB898461)
Update for Windows XP (KB914882)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VC80CRTRedist - 8.0.50727.762
Ventrilo Client
VideoToolkit01
VLC media player 1.0.3
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows XP Service Pack 2
WinRAR archiver
World of Warcraft
Xvid 1.1.3 final uninstall

==== Event Viewer Messages From Past Week ========

1/5/2010 12:16:35 AM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/10/2010 6:19:34 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
1/10/2010 6:14:44 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.nist.gov,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

==== End Of File ===========================

Attached Files



#4 Elise

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Posted 11 January 2010 - 02:42 AM

Hello Desvin,

Its okay to paste logs in the reply box as you did :(

You have indeed a nasty rootkit there. Please consider the following first...

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


P2P WARNING
-------------------
Going over your logs I noticed that you have uTorrent installed.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.
It is pretty much certain that if you continue to use P2P programs, you will get infected again.
I would recommend that you uninstall uTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.


COMBOFIX
---------------
Please download ComboFix from one of these locations:Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


In your next reply, please include the following:
  • Combofix.txt

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Desvin

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Posted 11 January 2010 - 12:31 PM

I'm just going to reinstall. I don't have anything sensitive on it, and it's more of a secondary computer. I think it will be simplest and least time consuming to just do this instead of try and clean it, especially with the risk of it not being 100% secure after. Thank you for all your time and help,

Desvin

#6 Elise

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Posted 11 January 2010 - 01:46 PM

Hi Desvin,

Please let me know if you have any more questions or if I can close this topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 Desvin

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Posted 11 January 2010 - 11:47 PM

You can close it. Already wiped the computer. Thanks for the help.

#8 Elise

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Posted 12 January 2010 - 06:21 AM

This topic is now closed.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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