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Infected with Personal Security 2009


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3 replies to this topic

#1 devon2007

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Posted 01 January 2010 - 12:00 AM

I made a post under "Am I infected? What do I do?" forum at that time I could not download the tools requested. Since that post I was able to follow the instructions that have brought me here. Sorry, if this has caused a problem. On Dec. 20 , 2009 I became infected with Personal Security 2009 malware.I followed the guide located on this web site but seem to still be infected. I downloaded and ran rkill, and Malwarebytes(found several infections and deleted them) I also ran Spyware Doctor( already installed on my computer) and Spybot S & D(downloaded). Now Windows will not fully load I am Safe Mode w/ internet to complete this post. I pretty sure I got the infection while using mp3Rocket and of course looking into free stuff(my bad). Windows loads up to the point the icons on the Start menu tool bar appear as the devices and programs are found or loaded as in the printer, scanner, Avg, time of day, and internet connection.Then the mouse goes into wait mode and there is no response from the hard drive even though the hard drive light is still flashing. I have waited up to 10 minutes for the loading to finish.
WindowsXP serv. pack 3
HP a1632x
Windows firewall
Firefox
AVG anti-virus
SpywareDoctor spyware
Attached are the files requested;
:(

Attached Files



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#2 Elise

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Posted 10 January 2010 - 10:08 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 devon2007

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Posted 10 January 2010 - 11:39 PM

Elise,
Thanks for your reply but since I posted my problem I had contacted HP and ordered as well as received system discs and proceeded to reformat my hard drive and reload Windows. I guess I wasn't in any great hurry to have the use of my computer. I think 3 weeks is a little bit long to wait for assistance but I hope your holiday season was good and your new year is even better.

Best Wishes, Gail

#4 Elise

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Posted 11 January 2010 - 02:38 AM

I think 3 weeks is a little bit long to wait for assistance

You have been waiting 9 days. Since we are all volunteers and there are posted hundreds of logs each week, yes there is a delay.

Since the issue is resolved, this topic is now closed.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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