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Cannot get rid of Vundo Virtumonde completely


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2 replies to this topic

#1 virmen

virmen

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  • Local time:11:28 PM

Posted 31 December 2009 - 04:08 PM

I have been battling this spyware infection of Virtumonde, Vundo and FakeAV. Finally I am at a stage where Malwarebytes and SuperAntiSpyware is not showing any infections.

However when I use my browser to go online my search queries are redirected to spyware pages. This leads me to believe that I have not got rid of the spyware completely.

I am posting some logs below. Please help me!

Here is one of my Malwarebytes logs

Malwarebytes' Anti-Malware 1.43
Database version: 3462
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

12/31/2009 2:07:49 AM
mbam-log-2009-12-31 (02-07-49).txt

Scan type: Quick Scan
Objects scanned: 170974
Time elapsed: 8 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 1
Registry Values Infected: 6
Registry Data Items Infected: 18
Folders Infected: 0
Files Infected: 20

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\WINDOWS\system32\yikizafe.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\kbdsock.dll (Spyware.Passwords) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{c4cb0229-9ce1-4e0e-bb20-7372b3c0eafa} (Trojan.Vundo.H) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lahefulek (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{c4cb0229-9ce1-4e0e-bb20-7372b3c0eafa} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\gijonezof (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\winupdate86.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ygua8e7yhuiesfha876yfauy8fe (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\yikizafe.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\yikizafe.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Dropper) -> Data: c:\windows\system32\winlogon86.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Dropper) -> Data: system32\winlogon86.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\winlogon86.exe) Good: (Userinit.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{0dbf64f0-a55a-45a1-b153-016ec605389d}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{42a03bf7-8734-4628-9dfe-04c587909031}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1,134.27.39.20 134.27.31.10 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{982d6816-235b-445d-8f96-ee137ac0970b}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{bb0aabb3-f91d-4c9c-a125-b2d248122457}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{e9c53b6b-7b22-4cdb-befe-e4fda3a3dfda}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{f719d6cd-a384-435a-8561-c34396285a74}\NameServer (Trojan.DNSChanger) -> Data: 193.104.110.38,4.2.2.1,192.168.0.1 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\rumusipa.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yikizafe.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\winupdate86.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\ewv46aqj.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\uwlwfa.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\waxfhosk.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mshlps.dll (Spyware.Passwords) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wefakuve.dll.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hafurive.dll.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\soruhuma.dll.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kbdsock.dll (Spyware.Passwords) -> Delete on reboot.
C:\WINDOWS\system32\winlogon86.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\hwmjt.sys (Rootkit.Agent) -> Delete on reboot.
C:\WINDOWS\Temp\3964760726.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\b58b5d08.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\o4n8krz.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\jisfije9fjoiee.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\AVR10.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winhelper86.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\dfgdgdfgrgdgfdrdfs.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.


Here is my HijackThis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:04:11 PM, on 12/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PGPserv.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Tornado220\host\x86-win32\bin\wtxregds.exe
C:\WINDOWS\system32\vmnat.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Program Files\McAfee\Host Intrusion Prevention\HIPSCore\HIPSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\nxp13447\Desktop\spyware_removal\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: ViewerHelper Class - {78104A01-8E71-4F30-9A36-3793799615B4} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Player\hqtray.exe"
O4 - HKLM\..\Run: [McAfee Host Intrusion Prevention Tray] "C:\Program Files\McAfee\Host Intrusion Prevention\FireTray.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\nxp13447\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'Default user')
O4 - Global Startup: PGPtray.exe.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: (no name) - {685ec120-f786-4498-a8f0-794d47916161} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Microsoft\Rights Management Add-on\RMARes.dll,-40971 - {685ec120-f786-4498-a8f0-794d47916161} - C:\Program Files\Microsoft\Rights Management Add-on\RMAFilt.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1181325254750
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://chat2.j2.com/Media/VisitorchatEnu/TLIEFlash.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://www.tvucricket.com/player/vjocx-en-black.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://sjosecure.nxp.com/dana-cached/setup...perSetupSP1.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = wbi.nxp.com
O17 - HKLM\Software\..\Telephony: DomainName = wbi.nxp.com
O20 - AppInit_DLLs: C:\WINDOWS\system32\kbdsock.dll, C:\PROGRA~1\GOOGLE\GOOGLE~1\GOEC62~1.DLL PGPmapih.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O21 - SSODL: suputizij - {a2e65c1d-b191-4388-aa40-56ae068c177c} - (no file)
O22 - SharedTaskScheduler: kupuhivus - {a2e65c1d-b191-4388-aa40-56ae068c177c} - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: McAfee Host Intrusion Prevention Service (enterceptAgent) - McAfee, Inc. - C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee HIPSCore Service (hips) - McAfee, Inc. - C:\Program Files\McAfee\Host Intrusion Prevention\HIPSCore\HIPSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intelliservice - Melloware Inc - C:\Program Files\Melloware\Intelliremote\Intelliservice.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: Nortel VPN Service (NVCService) - Nortel Networks NA, Inc. - C:\Program Files\RACS\Nortel\Extranet_serv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PGPserv - PGP Corporation - C:\WINDOWS\system32\PGPserv.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SolarWinds TFTP Server - SolarWinds - C:\Program Files\SolarWinds\TFTPServer\SolarWinds TFTP Server.exe
O23 - Service: Tornado Registry - Unknown owner - C:\Tornado220\host\x86-win32\bin\wtxregds.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-ufad.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\system32\vmnetdhcp.exe
O23 - Service: Quest Resource Updating Agent (Vmover.exe) - Quest Software - C:\WINDOWS\System32\Vmover.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe
O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--
End of file - 13605 bytes


Here is my DDS log:


DDS (Ver_09-12-01.01) - NTFSx86
Run by nxp13447 at 15:04:33.09 on Thu 12/31/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1155 [GMT -6:00]

AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
FW: McAfee Host Intrusion Prevention Firewall *enabled* {2F1275E3-2F4F-43E9-944B-3F63F9BDA5F5}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PGPserv.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Tornado220\host\x86-win32\bin\wtxregds.exe
C:\WINDOWS\system32\vmnat.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\Program Files\VMware\VMware Player\vmware-authd.exe
C:\Program Files\McAfee\Host Intrusion Prevention\HIPSCore\HIPSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\McAfee\Host Intrusion Prevention\FireTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\nxp13447\Desktop\spyware_removal\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\nxp13447\Desktop\spyware_removal\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: ViewerHelper Class: {78104a01-8e71-4f30-9a36-3793799615b4} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\nxp13447\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [VMware hqtray] "c:\program files\vmware\vmware player\hqtray.exe"
mRun: [McAfee Host Intrusion Prevention Tray] "c:\program files\mcafee\host intrusion prevention\FireTray.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Communicator] "c:\program files\microsoft office communicator\communicator.exe" /fromrunkey
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [Communicator] "c:\program files\microsoft office communicator\Communicator.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pgptra~1.lnk - c:\windows\installer\{e2957f3d-0f9d-413f-b071-60380ce43617}\Icon6560581611.exe
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
dPolicies-explorer: NoFolderOptions = 1 (0x1)
dPolicies-system: DisableTaskMgr = 1 (0x1)
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {685ec120-f786-4498-a8f0-794d47916161} - {C733FB84-6DB3-4363-8AA7-678F9B5E828E} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\windows\system32\PGPlsp.dll
LSP: c:\program files\vmware\vmware player\vsocklib.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1181325254750
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {94B82441-A413-4E43-8422-D49930E69764} - hxxps://chat2.j2.com/Media/VisitorchatEnu/TLIEFlash.CAB
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} - hxxp://www.tvucricket.com/player/vjocx-en-black.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://sjosecure.nxp.com/dana-cached/setup/JuniperSetupSP1.cab
Filter: application/msword - {DFF82902-0B96-3B98-6F62-D655E146A23A} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
Filter: application/vnd.ms-excel - {DFF82902-0B96-3B98-6F62-D655E146A23A} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
Filter: application/vnd.ms-powerpoint - {DFF82902-0B96-3B98-6F62-D655E146A23A} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
Filter: application/x-microsoft-rpmsg-message - {DFF82902-0B96-3B98-6F62-D655E146A23A} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
Handler: rmh - {23C585BB-48FF-4865-8934-185F0A7EB84C} - c:\program files\microsoft\rights management add-on\RMAFilt.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
AppInit_DLLs: c:\windows\system32\kbdsock.dll, c:\progra~1\google\google~1\GOEC62~1.DLL PGPmapih.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: suputizij - {a2e65c1d-b191-4388-aa40-56ae068c177c} -
STS: {a2e65c1d-b191-4388-aa40-56ae068c177c}: kupuhivus
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli PGPpwflt nirepuna.dll lofuwogi.dll
mASetup: Nitro PDF Professional - cscript //B "c:\program files\nitro pdf\professional\RemoveOldAddins.vbs"

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\nxp13447\applic~1\mozilla\firefox\profiles\tj27b9qs.default\
FF - prefs.js: network.proxy.ftp - http://proxy.us-sjo01.nxp.com/amec.pac
FF - prefs.js: network.proxy.ftp_port - 80
FF - prefs.js: network.proxy.gopher - http://proxy.us-sjo01.nxp.com/amec.pac
FF - prefs.js: network.proxy.gopher_port - 80
FF - prefs.js: network.proxy.http - http://proxy.us-sjo01.nxp.com/amec.pac
FF - prefs.js: network.proxy.http_port - 80
FF - prefs.js: network.proxy.socks - http://proxy.us-sjo01.nxp.com/amec.pac
FF - prefs.js: network.proxy.socks_port - 80
FF - prefs.js: network.proxy.ssl - http://proxy.us-sjo01.nxp.com/amec.pac
FF - prefs.js: network.proxy.ssl_port - 80
FF - prefs.js: network.proxy.type - 2
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================


==================== Find3M ====================


============= FINISH: 15:06:27.53 ===============

BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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  • Gender:Female
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  • Local time:05:28 AM

Posted 09 January 2010 - 03:14 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

    Bleepin' Blonde


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Posted 14 January 2010 - 01:00 PM

Due to lack of activity this topic is now closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

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