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Work Mac Won't Boot


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#1 SpiderGat

SpiderGat

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Posted 31 December 2009 - 04:04 PM

Hi there Mac users. I'm an ADR Director and I use a Mac with ProTools on it for work. I am a complete stranger to Macs and am only using it because the ProTools program would not export video via FireWire to the monitor we needed and we were forced to buy a mac to use the program appropriately. It's fairly new and has started to crash during boot. I'm not sure why. We keep all our sessions on external harddrives and have set everything up correctly. It just gets to the apple logo and the little spinning wheel and then freezes up. It doesn't do it all the time, just some of the time. And it's just a real pain when I have a client and the computer won't start up.

The computer is a fairly new Mac OS X Leapord V. 9.1 iMac I don't know what more to tell you. if you need more please tell me what to get as I only know how to use ProTools and I find navigating a mac very difficult. Thanks for any and all help!

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#2 Buddyme2

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Posted 02 January 2010 - 09:43 PM

Try a Safe Boot and Repair Disk. You'll need the original Install Disk for repairing the disk.
http://support.apple.com/kb/TS1417
The Mac has warranty if it's less than a year old. Free phone support if less than 90 days old. After 90 days you may or may not be billed for the call.




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