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Still Need Help - trojans, pop-ups, etc


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2 replies to this topic

#1 marksy12

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Posted 31 December 2009 - 11:40 AM

Hi all,

Several weeks ago I posted a request for help with my computer, but did not hear back from anyone - I'm still having much trouble. I continuously receive popups saying my Symantec Auto-protect is disabled (and I can not successfully seem to update the virus definitions). I also get a popup from Internet Explorer that says:

Webpage unavailable while offline

The webpage you requested is not available offline.
To view this page, click Connect

Connect Stay offline

Originally, I know I received several trojans/infections from a USB (I work on a college campus which recently had a major problem with many trojans, etc), and am at the point where it takes me many, many attempts to be able to even boot my computer. Windows won't load at all most of the time. I have to access my computer through Safe Mode.

Please help!!! I'm desperate to have my computer back.

Many thanks to anyone who can help me.

Edited by marksy12, 31 December 2009 - 11:44 AM.


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#2 trev47

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Posted 02 January 2010 - 03:24 PM

Download malwarebytes and run a scan with that and let it fix and problems found.

Download Dr Web CureIt and run it

Do the free online scan at eset.com

#3 Animal

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Posted 02 January 2010 - 03:58 PM

You have a log that is properly posted and being responded to, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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