Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

files disappeared from My Docs also browser hijacked


  • This topic is locked This topic is locked
2 replies to this topic

#1 rewindnottm

rewindnottm

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:12 AM

Posted 31 December 2009 - 11:36 AM

Hi all,

i hope that you guys can help out.. i really need it.

a little bit of background info, this is a work based DELL latitude 620 laptop with Macfee installed, I have had (what i believe to be) the AV2009 virus. it had some very unexpected results.

Firstly, i got the nasty popups and "buy now" windows... i turned off the PC and rebooted (which was stupid).. then the real issues started.

in normal windows it froze within 20 seconds of opening (just after the fake windows security window popped up).

Safe mode booted up and i tried install malwarebytes but couldnt get it to run. after a number of reboots safe mode now get a blue screen that say something onlong the lines of there had been a software or hardware error and to run a CHKdsk. at this point i couldnt open in either normal or safe mode.

i got a PEbuilder disk and ran Spybot, this picked up a malware and removed it. normal mode now boots up ok but im left with two visible issues.

My Documents shows as being empty
"The network folder\\network address, that contains My Documents is not available.
Try againlater, or contact your system administrator for further assistance"

i'm hoping that this will be resolved when im synced bac to the network

the other problem is , when i search on google (which works fine) and click on the google i often get redirected to other sites.

ie

Searched for "CHKDSK"
the first item that came up is support.microsoft.com/kb/315265
I get redirected to hxxp://www.scanerrors.com/?t202id=315315&t202kw=chkdsk

the other nasty thing that keeps coming up is from hxxp://panaroma-onira.com/security1/?aid=10&phpID=MTI2MjI3NzA1Mg==

this window comes up with WinProtectionUpdate_10.exe

I have tried malwarebytes, adaware, the already installed Macfee, spybots.. you name it

I have attached below my Hijacthis.log details ...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:42:11, on 31/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\WINDOWS\system32\ccsrvc.exe
C:\Program Files\Altiris\Carbon Copy\shellker.exe
C:\Centenn.ial\Audit\CAgent32.exe
C:\Centenn.ial\Audit\xferwan.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Altiris\Dagent\dagent.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\Domino.exe
C:\Program Files\CardDetector\ICON225\CardDetector.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\Program Files\Altiris\Dagent\dagentui.exe
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Altiris\Altiris Agent\AeXAgentUIHost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bbuintranet/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bbuintranet
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll (file missing)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [Discovery User Input] C:\Discovery\User Input\userin32.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [Domino] C:\WINDOWS\Domino.exe
O4 - HKLM\..\Run: [CardDetectorICON225] C:\Program Files\CardDetector\ICON225\CardDetector.exe
O4 - HKLM\..\Run: [BEWINTERNET-UKSessionManager] C:\Program Files\OrangeBS\BEWInternetUK\SessionManager\SessionManager.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [AeXAgentLogon] C:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe /logon
O4 - HKLM\..\Run: [DagentUI] C:\Program Files\Altiris\Dagent\dagentui.exe
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll (file missing)
O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.33.0\gears.dll (file missing)
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing
O14 - IERESET.INF: START_PAGE_URL=http://bbuintranet
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/...can8/oscan8.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {69731714-6886-4587-A9AA-D80C2763884D} (Google Gadget Control) - http://dl.google.com/dl/desktop/nv/GoogleG...PluginIEWin.cab
O16 - DPF: {CAFECAFE-0013-0001-0017-ABCDEFABCDEF} (JInitiator 1.3.1.17) - http://live.erp.bb.wan:8001/jinitiator/oajinit.exe
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - http://wwwimages.adobe.com/www.adobe.com/p...obat/nos/gp.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FC11A119-C2F7-46F4-9E32-937ABA26816E} - file://D:\CDVIEWER\CdViewer.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = engineering.bb.wan
O17 - HKLM\Software\..\Telephony: DomainName = engineering.bb.wan
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = engineering.bb.wan
O17 - HKLM\System\CS4\Services\Tcpip\Parameters: Domain = engineering.bb.wan
O17 - HKLM\System\CS5\Services\Tcpip\Parameters: Domain = engineering.bb.wan
O17 - HKLM\System\CS6\Services\Tcpip\Parameters: Domain = engineering.bb.wan
O23 - Service: Altiris Agent (AeXNSClient) - Altiris, Inc. - C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
O23 - Service: Altiris Deployment Agent - Altiris, Inc. - C:\Program Files\Altiris\Dagent\dagent.exe
O23 - Service: Altiris Carbon Copy (CarbonCopy32) - Altiris - C:\WINDOWS\system32\ccsrvc.exe
O23 - Service: CentennialClientAgent - Centennial Software Limited - C:\Centenn.ial\Audit\CAgent32.exe
O23 - Service: CentennialIPTransferAgent - Centennial Software Limited - C:\Centenn.ial\Audit\xferwan.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: eAcceleration Notification Service (eac_notifysvc) - Unknown owner - C:\PROGRA~1\EACCEL~1\FRAMEW~1\eac_svc.exe (file missing)
O23 - Service: eAcceleration Product Manager Service (eac_productsvc) - Unknown owner - C:\PROGRA~1\EACCEL~1\FRAMEW~1\eac_productsvc.exe (file missing)
O23 - Service: France Telecom Routing Table Service (FTRTSVC) - France Telecom SA - C:\PROGRA~1\COMMON~1\France Telecom\Shared Modules\FTRTSVC\0\FTRTSVC.exe
O23 - Service: Google Update Service (gupdate1c9e9368504755c) (gupdate1c9e9368504755c) - Unknown owner - C:\Program Files\Google\Update\GoogleUpdate.exe (file missing)
O23 - Service: Iap - Dell Inc. - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\StacSV.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 10699 bytes


i really hope someone can help me.. thank you

Rewind

Edited by Orange Blossom, 31 December 2009 - 09:11 PM.
Deactivate links. ~ OB


BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,825 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:12 AM

Posted 09 January 2010 - 03:04 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,825 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:08:12 AM

Posted 14 January 2010 - 01:01 PM

Due to lack of activity this topic is now closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users