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Cannot run Malwarebytes or any antivirus software even in Safe Mode

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3 replies to this topic

#1 shootmenow


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Posted 31 December 2009 - 10:58 AM


I am unable to remove a stubborn rootkit problem from my computer. Even in safe mode, I am unable to run any antivirus program or Malwarebytes.

I checked Non Plug and Play drivers, but did not see anything suspicious except "Catchme".

Any help would be appreciated. The logs are below and attached.

Thank you,

DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL
Run by Administrator at 9:40:45.03 on Thu 12/31/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1976.1721 [GMT -6:00]

============== Running Processes ===============

D:\WINDOWS\system32\svchost -k DcomLaunch
D:\WINDOWS\system32\svchost.exe -k netsvcs
D:\Documents and Settings\Administrator.NLM-DUSTINB\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - d:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile: {d5233fcd-d258-4903-89b8-fb1568e7413d} - mscoree.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - d:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - d:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Lenovo ThinkVantage Toolbox: {86b9b5dd-fb75-4035-bd52-3c94f7849caf} - d:\program files\pc-doctor\ATLPcdToolbar544928.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [Adobe Reader Speed Launcher] "d:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [FingerPrintSoftware] "d:\program files\lenovo fingerprint software\fpapp.exe" \s
mRun: [TPHOTKEY] d:\program files\lenovo\hotkey\TPOSDSVC.exe
mRun: [LPManager] d:\progra~1\thinkv~1\prdctr\LPMGR.exe
mRun: [LPMailChecker] d:\progra~1\thinkv~1\prdctr\LPMLCHK.exe
mRun: [TpShocks] TpShocks.exe
mRun: [EZEJMNAP] d:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [TVT Scheduler Proxy] d:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [TPKMAPHELPER] d:\program files\thinkpad\utilities\TpKmapAp.exe -helper
mRun: [TPFNF7] d:\program files\lenovo\npdirect\TPFNF7SP.exe /r
mRun: [SynTPEnh] d:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "d:\program files\java\jre6\bin\jusched.exe"
mRun: [IgfxTray] d:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] d:\windows\system32\hkcmd.exe
mRun: [Act.Outlook.Service] "d:\program files\act\act for windows\Act.Outlook.Service.exe"
mRun: [Act! Preloader] "d:\program files\act\act for windows\ActSage.exe" -preload
mRun: [itype] "d:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "d:\program files\microsoft intellipoint\ipoint.exe"
StartupFolder: d:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - d:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: d:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - d:\program files\windows desktop search\WindowsSearch.exe
StartupFolder: d:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - d:\program files\lenovo\lenovo wusb\WQ_Tray2.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - d:\program files\messenger\msmsgs.exe
IE: {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - d:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {15B782AF-55D8-11D1-B477-006097098764} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/authorware/awswaxd.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - d:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: ATFUS - d:\windows\system32\FpWinLogonNp.dll
Notify: igfxcui - igfxdev.dll
Notify: tpfnf2 - d:\program files\lenovo\hotkey\notifyf2.dll
Notify: tphotkey - d:\program files\lenovo\hotkey\tphklock.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - d:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - d:\program files\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

=============== Created Last 30 ================

==================== Find3M ====================

============= FINISH: 9:42:22.23 ===============

Attached Files

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#2 shootmenow

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Posted 31 December 2009 - 04:22 PM

I tried running ComboFix a couple of times. During the Completed_Stage_2, I get the following error:

PEV.cfxxe has encountered a problem and needs to close.

After hitting close, ComboFix continues to run and spits out this log:

ComboFix 09-12-29.06 - Administrator 12/31/2009 15:01:51.6.2 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1976.1468 [GMT -6:00]
Running from: G:\ComboFix.exe

((((((((((((((((((((((((( Files Created from 2009-11-28 to 2009-12-31 )))))))))))))))))))))))))))))))

No new files created in this timespan

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

((((((((((((((((((((((((((((( SnapShot@2009-12-30_17.51.21 )))))))))))))))))))))))))))))))))))))))))
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"FingerPrintSoftware"="d:\program files\Lenovo Fingerprint Software\fpapp.exe \s" [X]
"Adobe Reader Speed Launcher"="d:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"TPHOTKEY"="d:\program files\Lenovo\HOTKEY\TPOSDSVC.exe" [2008-09-30 68976]
"LPManager"="d:\progra~1\THINKV~1\PrdCtr\LPMGR.exe" [2008-09-01 165208]
"LPMailChecker"="d:\progra~1\THINKV~1\PrdCtr\LPMLCHK.exe" [2008-09-01 124248]
"TpShocks"="TpShocks.exe" [2008-08-01 181536]
"EZEJMNAP"="d:\progra~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe" [2008-10-08 256576]
"TVT Scheduler Proxy"="d:\program files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe" [2008-08-21 487424]
"TPKMAPHELPER"="d:\program files\ThinkPad\Utilities\TpKmapAp.exe" [2007-01-09 868352]
"TPFNF7"="d:\program files\Lenovo\NPDIRECT\TPFNF7SP.exe" [2008-07-31 60192]
"SynTPEnh"="d:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-07-03 1323008]
"SunJavaUpdateSched"="d:\program files\Java\jre6\bin\jusched.exe" [2009-10-16 149280]
"IgfxTray"="d:\windows\system32\igfxtray.exe" [2009-05-11 141336]
"HotKeysCmds"="d:\windows\system32\hkcmd.exe" [2009-05-11 173592]
"Act.Outlook.Service"="d:\program files\ACT\Act for Windows\Act.Outlook.Service.exe" [2008-08-01 28672]
"Act! Preloader"="d:\program files\ACT\Act for Windows\ActSage.exe" [2008-08-01 393216]
"itype"="d:\program files\Microsoft IntelliType Pro\itype.exe" [2009-01-07 1496968]
"IntelliPoint"="d:\program files\Microsoft IntelliPoint\ipoint.exe" [2009-01-07 1468296]
"DameWare MRC Agent"="d:\windows\system32\DWRCST.exe" [2009-02-04 78848]

d:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - d:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2003-9-16 237568]
Windows Search.lnk - d:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]
Wireless USB Manager.lnk - d:\program files\Lenovo\Lenovo WUSB\WQ_Tray2.exe [2008-9-19 1891384]

"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "d:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\ATFUS]
2008-10-27 00:41 180224 ------w- d:\windows\system32\FpWinlogonNp.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\tpfnf2]
2006-09-06 22:37 34344 ------w- d:\program files\Lenovo\HOTKEY\notifyf2.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\tphotkey]
2008-08-09 01:14 28672 ------w- d:\program files\Lenovo\HOTKEY\tphklock.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)


"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"d:\\Program Files\\ACT\\Act for Windows\\ActSage.exe"=

"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R2 ACT! Scheduler;ACT! Scheduler;d:\program files\ACT\Act for Windows\Act.Scheduler.exe [2008-08-01 81920]
R2 dtsvc;Data Transfer Service;d:\windows\system32\DTS.exe [2008-10-27 98304]
R3 ADMonitor;AD Monitor;d:\windows\system32\ADMonitor.exe [2008-10-27 106496]
R3 FingerprintServer;Fingerprint Server;d:\windows\system32\FpLogonServ.exe [2008-10-27 118784]
R3 PTDUBus;PANTECH UM175 Composite Device Driver ;d:\windows\system32\DRIVERS\PTDUBus.sys [2008-03-11 29824]
R3 PTDUMdm;PANTECH UM175 Drivers;d:\windows\system32\DRIVERS\PTDUMdm.sys [2008-03-11 41344]
R3 PTDUVsp;PANTECH UM175 Diagnostic Port;d:\windows\system32\DRIVERS\PTDUVsp.sys [2008-03-11 39936]
R3 PTDUWWAN;PANTECH UM175 WWAN Driver;d:\windows\system32\DRIVERS\PTDUWWAN.sys [2008-03-11 59776]
S1 dwvkbd;DameWare Virtual Keyboard 32 bit Driver;d:\windows\system32\DRIVERS\dwvkbd.sys [2007-02-15 26624]
S1 tvtumon;tvtumon;d:\windows\system32\DRIVERS\tvtumon.sys [2008-05-09 46144]
S2 ATService;AuthenTec Fingerprint Service;d:\windows\system32\AtService.exe [2008-10-27 1676536]
S2 MSSQL$ACT7;SQL Server (ACT7);d:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2009-05-27 29262680]
S2 TVT Backup Protection Service;TVT Backup Protection Service;d:\program files\Lenovo\Rescue and Recovery\rrpservice.exe [2008-05-14 520192]
S2 TVT_UpdateMonitor;TVT Windows Update Monitor;d:\program files\Lenovo\Rescue and Recovery\UpdateMonitor.exe [2008-05-09 253952]
S2 UNS;Intel® Active Management Technology User Notification Service;d:\program files\Common Files\Intel\Privacy Icon\UNS\UNS.exe [2008-05-06 2058776]
S3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;d:\windows\system32\Drivers\ATSwpWDF.sys [2008-10-27 482176]
S3 DwMirror;DwMirror;d:\windows\system32\DRIVERS\DamewareMini.sys [2007-02-07 3712]
S3 e1yexpress;Intel® Gigabit Network Connections Driver;d:\windows\system32\DRIVERS\e1y5132.sys [2008-09-19 243856]
S3 TVTI2C;Lenovo SM bus driver;d:\windows\system32\DRIVERS\Tvti2c.sys [2008-02-22 37312]

Contents of the 'Scheduled Tasks' folder

2009-11-23 d:\windows\Tasks\PCDoctorBackgroundMonitorTask.job
- d:\program files\PC-Doctor\pcdlauncher.exe [2009-11-20 10:12]

2009-12-29 d:\windows\Tasks\SystemToolsDailyTest.job
- d:\program files\PC-Doctor\pcdr5cuiw32.exe [2009-11-22 09:14]
------- Supplementary Scan -------
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/toolbar/ie7/done.html


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-12-31 15:11
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(740)
d:\program files\Lenovo Fingerprint Software\ATCSSINT.dll
d:\program files\Lenovo Fingerprint Software\SharedResources.dll
d:\program files\Lenovo Fingerprint Software\FPResource.dll
d:\program files\Lenovo\HOTKEY\tphklock.dll

- - - - - - - > 'lsass.exe'(804)

- - - - - - - > 'explorer.exe'(216)
Completion time: 2009-12-31 15:13:50
ComboFix-quarantined-files.txt 2009-12-31 21:13
ComboFix2.txt 2009-12-30 22:35
ComboFix3.txt 2009-12-30 19:08
ComboFix4.txt 2009-12-30 17:53

Pre-Run: 117,812,686,848 bytes free
Post-Run: 117,776,728,064 bytes free

- - End Of File - - CECB53851ECB69D9FF607BD72DCF2B88

#3 Elise


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Posted 09 January 2010 - 03:02 PM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.

Thanks and again sorry for the delay.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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#4 Elise


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Posted 14 January 2010 - 01:04 PM

Due to lack of activity this topic is now closed.

If you are the original topic starter and you need it reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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