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Help needed!


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#1 mokie

mokie

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Posted 19 August 2005 - 04:11 AM

Hi there, can anyone help me with this logfile?
My system keeps power off-ing without any warning when connected to the internet. Also if I fix:-

O17 - HKLM\System\CCS\Services\Tcpip\..\{F6068F88-A1FC-41F1-9B8F-623EF98985FB}: NameServer = 62.241.160.200 158.43.240.4

internet explorer cannot find any web pages.


Logfile of HijackThis v1.99.1
Scan saved at 10:00:25, on 19/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\atievxx.exe
D:\WINDOWS\System32\ZoneLabs\isafe.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Documents and Settings\Mark Ideson\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wanadoo.co.uk/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "D:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [Zone Labs Client] D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Windows Messenger] msnsmgs.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunServices: [Windows Messenger] msnsmgs.exe
O4 - HKCU\..\Run: [Windows Messenger] msnsmgs.exe
O4 - HKCU\..\RunServices: [Windows Messenger] msnsmgs.exe
O8 - Extra context menu item: &Google Search - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://D:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://D:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://D:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://D:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/18b697ba4ac3ce...ip/RdxIE601.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shock...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F6068F88-A1FC-41F1-9B8F-623EF98985FB}: NameServer = 62.241.160.200 158.43.240.4
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - D:\WINDOWS\System32\ZoneLabs\isafe.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - D:\WINDOWS\system32\ZoneLabs\vsmon.exe

Any help will be greatfully appriciated...... Thanks

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#2 OldTimer

OldTimer

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Posted 22 August 2005 - 08:23 PM

Hello mokie and welcome to the BC HijackThis forum. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Do not remove the 017 item in HijackThis. That is the information for the DNS servers for your ISP and if they are missing you will not be able to find any webpages on the internet.

Step #1

Download CCleaner and install it but do not run it yet.

Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O4 - HKLM\..\Run: [Windows Messenger] msnsmgs.exe
O4 - HKLM\..\RunServices: [Windows Messenger] msnsmgs.exe
O4 - HKCU\..\Run: [Windows Messenger] msnsmgs.exe
O4 - HKCU\..\RunServices: [Windows Messenger] msnsmgs.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/18b697ba4ac3ce...ip/RdxIE601.cab

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):D:\WINDOWS\System32\msnsmgs.exe
Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Bitdefender <<<Add a check by 'Autoclean'.
RAV <<<Add a check by 'Autoclean', leave everything else as is.
eTrust <<<'Cure' whatever is found, then delete if unsuccessful
Housecall <<<Put on 'Autoclean' and delete what it can't clean.
Panda ActiveScan <<<Accept default settings
If there are any files that cannot be automatically disinfected or quarantined then you will need to delete them manually.

Step #7

If you do not already have Ad-Aware SE 1.06 then follow these download and setup instructions: Ad-Aware SE Setup. Otherwise, just check for updates.

Start Ad-aware SE, click the Start button and choose Perform Full System Scan. Click the Next button and wait for the scan to complete. If anything was found, right-click on the list and choose Select All and remove all it finds.

Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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